Angélica Luz Atlassian Team

Hi Olle, Currently, it's not possible to customize agent notifications. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-5425 Please, click on vote and watch in order to hear about updates on the development cycle. Regards, Angélica

Can you please check the backlog to see if the sprint was started? If you change the "Group by" is there any difference?

Hi there, Welcome to Atlassian Community! Currently, it's not possible to customize the login page. We have a feature request suggesting the implementation of this ability which is already in progress: - https://jira.atlassian.com/browse/JSDSERVER-330 Please, click on vote and watch in order to hear about updates on the…

Hi Lukas, As per your screenshot, they are using the Jira URL to login, but as they have only Confluence access they need to add /wiki on the URL (myinstance.atlassian.net/wiki) so they will be redirected directly to Confluence. Please, give it a try and let us know how it goes. Regards, Angélica

Hi Daniel, Using Atlassian access you can set a password policy, but there is no option to prevent users to set simple passwords. The best option, in this case, would be set the minimum password strength to "Very strong" and add a password expiry period, so they will have to create better passwords and change time to time…

Hi Can, Currently, when inviting customers they will be added as trusted. We have a feature request suggesting the implementation of the ability to choose the role during the invite: - https://jira.atlassian.com/browse/ID-6769 Please, click on vote and watch in order to hear about updates on the development cycle. Regards,…

Hello, Yes, once you save the workflow all tickets that are already set as Done will change to Closed automatically, it's not necessary to bulk move the tickets to the new status. It would be necessary only if you create a new status, but in this case, we are just changing the name of the status that already exists. When…

Hi Roopa, Yes, it's necessary to set the project as private to prevent users to see tickets. Your idea is great and it's possible to add all users to a group and add this group on "People" in the project. Regards, Angélica

Currently, it's not possible to export a single project on server. In this case, you will have to create a full backup and then you can import a single backup. You can find the steps on the documentation below: - Restoring a project from backup About the add-on fields, you must have the add-on already installed and the…

We still don't have an ETA for Jira align to be available. I saw that you added a comment on the article and Scott added the product demo video and it has the contact of Scott Blacker. You can reach out to him through email to let him know your use case and why you need the date. Please, send an email to him and let me…

When adding a comment on a ticket and if you add the attachment inline with the comment, the customer will receive the notification with the attachments, it's not necessary to use an add-on. When answering a customer, just make sure to add the image or file in the comment box.

The current version of Portfolio for Jira Cloud already has a roadmap for classic projects. You can check the details on our marketplace: - Portfolio for Jira

Currently, the only setting is to activate and deactivate the batching emails, there is no other option to configure. Are the notifications taking longer than 10 minutes to be sent?

Hi Scott, Thank you for reaching out to Atlassian Community! Just for us to better understand and help you with this issue, can you please share with us a screenshot of the page where you try to connect? Also, check this article in community that has all the steps to use the add-on for Google Sheets: - Try the new Jira…

Hi Muhammad, Thank you for the details provided. Actually, you don't need to delete the status to create another one, you can just rename it and all tickets that are on the "Done" will be automatically changed to "Closed". Please, go to the Project settings > Workflows > On actions, click on > Select the Diagram mode >…

Hi Denyse, Thank you for the details. When an email is processed/read by Jira but the comment is not added to the ticket, the reason will be in the logs. To check the reason why it was not added, please, go to Jira settings > Products > Email requests > Click on View log for the desired email > Processing log. On this…

Hi Ugandren, For a better understanding of what your customer needs, can you please let us know if they want their end-users to create/see tickets on your instance or do they want to have their own Service Desk? We will need more details about their use case to point you and your customer to the right direction. Regards,…

Thank you for the details. We will need to further investigate this issue to see the logs to check when and why the users are being deactivated. Since we will need the logs, I created a ticket with our support. You should have received a confirmation email and soon someone will contact you.

Hello everyone, I just want to give you an update that it's available Server mobile app for Jira Software and Jira Core. For more details, please check the documentation below: - Jira Software mobile app - Jira Core mobile app Regards, Angélica

Hi there, Welcome to Atlassian Community! Just for us to better understand and also to give you the correct steps, can you please let us know if you need to migrate from cloud to server, server to cloud, cloud to cloud or server to server? Regards, Angélica

They will receive the second one if they are the assignee or watcher on the ticket. If they are a reporter, for example, even if they have a license (group jira-servicedesk-users), they will receive the first one that is the customer notification. 

Yes, it's possible to set the request type using automation. Please, follow the steps provided on the documentation below: - Automatically set Customer Request Type When Issue is Created via JIRA Note that, as the automation will run after the ticket is created, the customer won't receive the notification for "Issue…

Is the project a next-gen one? To confirm if it's a next-gen you can check on the sidebar this information: If so, please go to Project settings > Issue types > Select the issue type and confirm if the field label is added.

Hi Pedro, Batching notification are sent every 10 minutes because it will get as many notifications as possible during this time and group it to only one notification. You can find more details here: Email frequency Every summary email will contain updates that occurred in a single issue within the last 10 minutes,…

Hi Clifford, Thank you for reaching out to Community! Currently, there is no setting for working days in releases. Based on your request, I created a feature request suggesting this idea for our dev team: - https://jira.atlassian.com/browse/JSWCLOUD-17836 Please, click on vote and watch to receive updates about the…

Hi Prasida, Welcome to Atlassian Community! Just for us to better understand and help you with this issue, can you please let us know if you are using a Kanban or Scrum project? How is the board appearing from you? If possible, send us a screenshot. Nothing has changed for boards lately, so we need to know more details…

Hi Alysse, Welcome to Atlassian Community! The requests resolved with an article is when an agent adds an article in the comment and share with the customer. On the ticket, there are the field "Related knowledge base articles" and that's the place where the agent search for the article and then "Share with customer". After…

Hi Eric, Welcome to Atlassian Community! We have two bugs related to shortcut for the new issue view, that it's the default view for next-gen projects. One is related to the "L" for labels and the other the "gg" or ".": - https://jira.atlassian.com/browse/JRACLOUD-71072 - https://jira.atlassian.com/browse/JRACLOUD-69876 If…

Hi Wesley, Thank you for the details and screenshots. The first screenshot is related to Customer notification, this notification is only received by who is a customer in the ticket, like the reporter, participant, member of an organization. The second one only licensed users receive, like the assignee of the ticket. If…

Hi Muhammad, Welcome to Atlassian Community! On the sidebar, click on the Profile picture > View profile. Then on the sidebar click on "Settings" and you will be able to find your username. Regards, Angélica