Angélica Luz Atlassian Team

Hello Nancy, Currently, it's not possible to export components to CSV. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-68842 Please, click on vote and watch in order to hear about updates on the development cycle. Regards, Angélica

Hi Govinda, Thank you for the details provided. Just for a better understanding of the issue, can you please let us know if it shows an error when you try to search by severity? Can you please try to filter using the basic search and search for the Severity on "More" option? Also, as you mentioned that the field shows as…

Hi Anton, Welcome to Atlassian Community! Currently, when using the New issue view, the create screen does not appear when creating a sub-task. There is a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-70066 Please, click on vote and watch in order to hear about…

Hi Nitin, Thank you for reaching out to Atlassian Community! Just for us to better understand and help you with this issue, can you please let us what happens when you try to move the ticket from Approved to Done? Does it show any error? Can you please go to the Project settings > Workflows > Click to edit the workflow >…

Hello Ron, Welcome to Atlassian Community! Currently, time tracking is not available for next-gen projects. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSWCLOUD-17447 Please, click on vote and watch in order to hear about updates on the development cycle. If…

Hi James, Thank you for reaching out to Atlassian Community! Currently, there is no option to see what projects the group have access. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-71967 Please, click on vote and watch to receive updates about the…

Hi Jared, sorry for the misunderstanding, the documentation is indeed for Cloud. For Jira Server, you can keep your data and use it, but once the license expires you won't be able to raise requests with our support and won't be able to upgrade to new versions after the end of the license. Note that if you have an…

I found something on Microsoft Community related to almost the same error, so let's try the tests they mentioned: Reset the IE settings 1) In Internet Explorer, select the Tools menu and then click Internet Options. 2) Click the Advanced tab, Click Reset button. 3) Click Reset button while a prompt asks” Are you sure you…

Currently, our dev team is working on the features that are shown on the roadmap: - https://www.atlassian.com/roadmap/jira-software#results We can't tell if all features will be implemented or not, they are still implementing some improvements and new features, that's why the classic projects are still available for…

Hi Ivana, Welcome to Atlassian Community! I tested using three swimlanes based on labels but changing the order didn't affect the board. Just for a better understanding, are you the only user facing the issue? Is it happening only when you change the new swimlanes order? How many swimlanes are there on the board? Regards,…

Hi Louis, To make a field mandatory when resolving an issue, you need to add a Validator in the workflow. Please, go to the Project settings > Workflows > Click to edit the desired workflow > Select the transition to "Resolve" > Validators > Add validator > Field Required Validator > Select the field "Time spent" > Add >…

Hi Sai, Welcome to Atlassian Community! Just to make sure that we are on the same page, the link you posted was not opening, is that correct? If it's not, can you send us the API that you were using? Please, give us more details about the issue that you are facing and we will check what is causing the issue. Regards,…

Hi Radhika, Welcome to Atlassian Community! Just to make sure that we are on the same page, you want to add a default image as an attachment so when the user created the ticket the image is added, is that correct? Do you want this image to be automatically added as a comment when the ticket is created? Please, give us more…

Hi Jason, Thank you for reaching out to Atlassian Community! The latest update we have for Portfolio for Jira Cloud is from Jake Brereton on this article where he answered another community member that had the same question as you. The article is about Server, but there are comments related to the Cloud version. Take your…

Hi Elma, The fields that you create on a project should appear on the right sidebar on the Previously created fields. This is a list of fields you created for other issue types. Can you check if it shows the Reporter/Origin field on the list? Regards, Angélica

To move tickets on Jira, you must go to Issues and Filters > Search issues and filter all tickets related to User A and then on the top right click on ... > Bulk change all > Follow the steps of each screen to change the assignee and/or reporter. About Confluence we need to understand what do you need to change, can you…

Thank you for the details. Can you open the developer tools (F12 key) on your browser and check if it shows any error? Just to confirm, if you open a JPEG image it opens normally, the issue is only with PNG on IE11, is that correct?

I saw that you added a comment on the ticket, please search for the issue key on your email to check if the notification were not marked as spam or if it was redirected to another folder.

Hi Trevor, Thank you for the details provided. I tried to replicate the issue on a test environment but it worked normally. Just for us to better understand, the issues that were done, was it on the last column or on your board there is another status after "Done"? Can you check the ticket history to see if the issue was…

That's awesome Muhammad! I'm glad that I could help. If you have any other question, please count on us.

Hi Jules, Thank you for reaching out to Community! Usually, this issue happens when the issue was deleted. As it shows an ID, we can only confirm this in the database, so I'll send you some tests and if nothing of this works we can proceed to create a ticket with our support to check this information. As it shows a message…

Hi Kirsty, Thank you for reaching out to Community! I saw that you created a ticket with our support related to the same issue and it was already resolved. If you face any other issue or have any other question, we are here to help. Regards, Angélica

Hi Kamil, There are some ITSM that has the option to import Jira issues the same as Jira has, so it's necessary to see if Freshservice has an import tool and if it accepts files like CSV. Would you like just to import the tickets to Freshservice or integrate Jira and Freshservice? Regards, Angélica

Hi Krishnakanth, I saw that you created a ticket with our support related to the same question and it was already closed. I'll share the same documentation here in case other community members need to get the same information: - Retrieve last login dates for users from the database Regards, Angélica

Hi Filali, it looks like the custom fields don't exist. All custom fields must be created manually on the target instance and then you can import the project. Please, give it a try and let us know how it goes.

If you let the license expire, the instance will be deactivated and then destroyed to make sure that all data was deleted. You can find more details here.

I saw that they responded to the ticket on May 15 and 19. Did you receive the notification? If you didn't receive, please let me know and I'll let them know as well. You can also access the ticket through the portal: https://getsupport.atlassian.com/servicedesk/customer/portal/23

Hi @Victor Burgos Next-gen projects are still new and there are many features still being developed and others under consideration. For the macro on Confluence, we have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/CONFCLOUD-66168 Please, click on vote and watch to…

Thank you for the details. In this case as you already have more workflows on the same scheme and you can't change the status name to free the status name "Closed" it will not be possible to do what I said first to just change the name, it will be necessary to create the status and add the transitions to the correct status…

Hi Ivo, Thank you for the details provided. Just to make sure that we are on the same page, the emails are being rejected on a Service Desk project, is that correct? Can you please confirm if the error that appears on the logs is "Signup is not currently available"? If it's not, can you send us a screenshot of the error?…