Angélica Luz Atlassian Team

Hi Adam, We still don’t have updates about board filters for Epics. We have some feature requests suggesting the implementation of this ability: * Roadmap Epic filter in next-gen projects * To be able to sort the epic in the next-gen project * Ability to configure board filters for next gen project * Next-gen board -…

Hi Daniele, Thank you for reaching out to Atlassian Community! Currently, when exporting users, we can only get their access information, their groups, name, id, email. We don’t have any feature request suggesting to include that other information, so please feel free to raise one on jira.atlassian.com (project ID) adding…

Hi Levon, Thank you for reaching out to Atlassian Community! Currently, there is no option to show what was changed in the workflow. We don’t have a feature request for that yet, so please, feel free to raise one on jira.atlassian.com (project JRACLOUD) and add more details about why this feature is important for your…

Hi Wider, Thank you for reaching out to Atlassian Community! It looks like you're running into an existing bug, which can be found here: * Images are too big when using the new issue view Please be sure to watch it, so that you are notified when this is fixed in a future release. Regards, Angélica

Hi Gemma, Welcome to Atlassian Community! Just for us to better understand and help you with this issue, would it be possible to send us a screenshot showing this screen that has no cancel button? Would it also be possible if you try to create an issue following the same steps as her in order to test? Please, ask her to…

Hi Joakim, Thank you for reaching out to Atlassian Community! Currently, it’s not possible to select which rows we need to create Jira issues. We can only select one or all rows. There was a feature request closed two years ago saying that it would not be implemented soon, so I created a new one: * Ability to select the…

Hello Fahad, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to link more than one Confluence space to a Service Desk project. We have a feature request suggesting the implementation of this ability: * As an administrator I want to be able to link to multiple Confluence Spaces Please,…

Hi Vinícius, Welcome to Atlassian Community! I saw that you created a ticket with our support related to the same question and on the ticket, you can share the email address for us to check if there is something blocking the notifications. Since here we won’t share any sensitive information, let’s focus on the ticket…

Hi Max, No, when we open a project it will be public to anyone in and outside your organization. It means that people when searching on Google will be able to find your instance and see the tickets. Regards, Angélica

Olá Walther, Bem vindo ao Atlassian Community! Antes de fazer o upgrade é importante atualizar um ambiente de teste para depois atualizar o de produção, para ter certeza que vai dar tudo certo. Você pode seguir os passos das documentações abaixo: * Creating a test environment for Jira * Preparing for the upgrade *…

For the email channel to work correctly, it’s necessary to use a request type where the summary and description are required and all other fields must be optional. Please, go to Project settings > Email requests > … > Configure email request types. If it does not show any option, you need to go to the left sidebar >…

Hi Lucas, Welcome to Atlassian Community! I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket…

Hi Catrine, Thank you for reaching out to Atlassian Community! Due to GDPR that was implemented last year, to protect customers' information, when exporting issues, it won't show their full name or email. We have a feature request suggesting the implementation of such ability: * Include the email address instead of the QM…

Hi Thomas, Welcome to Atlassian Community! Currently, there is no option to select the fields that will be exported when exporting to word format. The word export is the same as print, but it will be generated to the .doc format. If you need to select the fields, you need to select the desired columns and export them to…

Hi Jake, Thank you for reaching out to Atlassian Community! The Demo project is the first project created for you to test and check how things work in Service Desk, that's why it contains the example customer. In this case, as you want to use Service Desk for your customers, we'd suggest creating a new project and you can…

Hi Theresa, Thank you for reaching out to Atlassian Community! When we allow customers to create their own accounts, they will have access to the portal and also to the Confluence space linked to the project. It's possible to restrict the KBs for a list of customers, but this will require migrating their accounts to…

Hi @Alonso Quinonez, They will receive a customer notification just informing that a request is awaiting approval and they need to go to the portal to do that. They will only receive a notification if the ticket is created through the portal. Related to restrict the list depending on each customer, currently, there is no…

Can you please try to login to our customer portal? https://getsupport.atlassian.com/servicedesk/customer/portals

Hi Madhu, Can you test sending a test email directly from the template's page? There is an option "Send me a test email" on this page which we can see if those changes worked. Is there any other Service Desk project where you can test removing the .jsd-reply-marker class to see if it works? Regards, Angélica

Hi Celeste, I understand that you would like to use one email to several request types, but unfortunately, there is no feature that will filter those emails and change it to the correct request type. You can add many request types to a project and you can also edit the notifications template to add a message for the…

Hi Max, Welcome to Atlassian Community! For security reasons, only licensed users can see the Dashboard and the gadgets. You can share it with the public, but it means that you will share all the internal tickets and the filters with everyone on the internet. For that, you need to go to the Project settings > Permissions…

Hello Janne, Thank you for getting in touch with Atlassian Community! The new editor has few options for color text and currently, it’s not possible to add more colors or customize the existing ones. We have a feature request suggesting the implementation of this ability: * Custom text colors * Bring back white color text…

Hello Erin, Thank you for reaching out to Atlassian Community! Currently, it's not possible to filter Epics on the roadmap. The only filter available is for Status. We have a feature request suggesting the implementation of this ability: * More Filter for next-gen Roadmap Please, click on vote and watch in order to hear…

Hello Kate, Welcome to Atlassian Community! Next-gen are independent projects, so you can only move tickets, other things like custom fields, active sprints won’t be moved. Also, the project key won’t be moved, the tickets will have the project key of the new project. Things to keep in mind if you migrate from classic to…

Hi Евгений Сафонов, Thank you for reaching out to Atlassian Community! To make an admin only an admin without a license for a product, we need to go to Administration > Product access. On this page, you will see all the products and the groups that will receive a license, so on each product on your instance you will need…

John, you need to check it internally because it’s a server instance, so we don’t have access to check who manages your account. We understand that you work at a large company, but you need to talk to your manager, someone from IT, or even HR that may know who can help you recover your password. While not exactly what…

Can you send us a screenshot of the options you see in the organization? Below it's the sidebar of my test organization, there are four options including Settings:

Thank you very much for sharing the resolution, Jason!

Hi John, Allow me to step in to clarify how this issue must be resolved. Since you're running a server product you'll need to work with your local administrator to unlock or reset your user account to gain access. Since Atlassian won't have access nor administrator writes on your self hosted Confluence 6.15.8 instance, you…

Hi A-Jay, Thank you for the details and I’m happy that you found the resolution. The Business Value indeed is set only to Story and Epic, but it’s possible to change this to show to other issue types according to our documentation. * JIRA Agile - JIRA Configuration This field is of type 'Number Field' and is available to…