Angélica Luz Atlassian Team

@Laas Toom I would like to give you an update on this issue. We found a documentation that shows the inline code that you mentioned and it should work on our editor as well. As I mentioned, I was able to replicate the issue, so I created a bug for our dev team to check. - Markdown for inline code does not work in the new…

Hi Chris, Thank you for reaching out to Atlassian Community! It looks like you're running into an existing bug, which can be found here: * Drag and Drop not working in Next-Gen backlog We are already working on this issue and the fix should be implemented in the next few hours. Please be sure to watch the bug to receive…

Thank you for the details. Are they receiving other types of notifications? Was this working before adding script runner? I saw that you created a ticket a while ago about this issue and also mentioned about a code, would it be possible to use the approvals normally without any code?

Hi Laas, Thank you for reaching out to Atlassian Community and thanks for adding screenshots and details on your question. I was able to replicate the same issue on my instance, but I couldn't find any bug related to it. On the new view, we have the option to manually add this by clicking on … > Code. Also, on markdown,…

Hi Rahul, Welcome to Atlassian Community! I saw that you created a ticket with our support and it was already resolved, so I'll share the resolution here in case other community members face the same issue. It was found in the logs on your instance that there was an error with the Jira Charting Plugin…

Hello Gnair, Welcome to Atlassian Community! I tested here changing the organization name and when I go to the portal it shows correctly the new name. Can you please let us know if this issue is happening to all customers in the organization? Have you tested using another browser or clearing the cache and cookies? Regards,…

Hello Chris, Welcome to Atlassian Community! Currently, only Next-gen boards show the full image on cards and also on next-gen there is no Board Settings, so it's not possible to remove or configure that. On classic projects, we can configure to show the description and if it has attachments, it will show, but it's not…

Hello Susan, Welcome to Atlassian Community! Currently, it's not possible to set a comment as required when flagging or unflagging an issue. We have a feature request suggesting the implementation of this ability: * Option to require a comment when an issue is 'Flagged/Unflagged' Please, click on vote and watch in order to…

Hi Martyn, Thank you for reaching out to Atlassian Community! It looks like you're running into an existing bug, which can be found here: * Users that don't have Browse Users and Group permission cannot load the Roadmap page in Next-Gen projects Please be sure to watch it, so that you are notified when this is fixed in a…

Hello Yovel, Welcome to Atlassian Community! Currently, it's possible to rename a board only when there is no active sprint. So once the sprint is complete and there are no issues in the board, you can rename it. We have a feature request suggesting the ability to rename a board when the sprint is active: * As a Jira…

Hi Khaelas, Welcome to Atlassian Community! On Jira Service Desk it's possible to check the logs for emails, so we can check what is happening. Please, go to Jira settings > Products > Email requests > Click on View log for the affected email > Processing log. On this page, it will show all replies that were successfully…

Sorry, I forgot to link the documentation that contains the curl example: * Remove customers curl --request DELETE \ --url 'https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/{serviceDeskId}/customer' \ --header 'Content-Type: application/json' \ --data '{ "accountIds": […

Thank you for the tests and details Atif. I updated the ticket with this information, so now let's wait for the support to contact you and access your instance to confirm what is happening with the permissions.

@Amit Bhatt Our Product Manager Abhinaya commented on the feature request with some updates: I am Abhinaya and I am a Product Manager at Atlassian working on next-gen Jira. I'm aware that currently, it is not possible to use Zephyr for next-gen projects since custom issue types cannot be created programmatically i.e. via…

Atif, please check if on the left side bar you can access Project settings > People and add yourself as Administrator of the project. This error appears even when we are administrators, so we need to add our user as an administrator in the project.

Hi Marco, I saw that some domains had some bounces and I was able to remove it. Some of the errors were related to: 550: 550 5.2.0 mailbox unavailable. SG-BLOCK - Thu Sep 21 14:26:44 2017 - Connection timed out 550: 550 REJECTED - Recipient Verify Failed - ... Found Please, let us know if the users are able to receive…

Hello Hans, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to see Epic information from next-gen project on the search view. We have a feature request suggesting the implementation of this ability, which I saw you already added a comment: * As a Jira Software user, I want to be able…

Hi Natali, Welcome to Atlassian Community! Next-gen projects were created to be more simple, for small teams and this type of project it’s independent, so it’s not possible to share schemes, customer fields, workflows, for example. Each next-gen project that you create will have its own scheme, so you need to configure…

Hi Atif, Here in community we try to help as much as we can, but we don’t have phone support. I see that you have permission, that’s why I asked you for a screenshot because I would like to understand what you see when you go to the projects menu. Since we can’t access your instance to see what is happening, I created a…

Hi Elodie, Thank you for reaching out to Atlassian Community! Just for us to better understand and help you with this issue, can you please let us know if this error appears after you fill a field in the form or it shows after you click “Contact support”? Have you tested using another browser? Our last incident was on…

Hello Egor, Welcome to Atlassian Community! Currently, it's not possible to remove the Cloud instance from the Organization. We have a feature request suggesting the implementation of this ability: * Ability to unlink a site from an Atlassian Access Organization Please, click on vote and watch in order to hear about…

Hi Sherryl, Thank you for reaching out to Atlassian Community! Currently, it’s not possible to see this information in the UI. I searched for APIs and some other workaround, but I didn’t find anything that could help us. Based on your request, I created a feature request: * Ability to see more than 100 entries for…

Hi sc, I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once the ticket is resolved,…

Hi Soňa, Thank you for reaching out to Atlassian Community! To add an org admin you need to go to admin.atlassian.com, select the desired Organization > Settings > Administrators > Add administrators. Any org admin can add another one, there is no other permission for that. Can you please send us a screenshot of what…

I see that you are a site admin and are on the group “Administrators”, so you should see all the projects when logged using the same email you are using here in community. Can you send us a screenshot of what you see when you go to Jira settings > Projects? Is there any error saying that you don’t have permission?

Let’s say that this case is more complicated because on Service Desk we can use only one email for one request type. Customers won’t receive a notification if the ticket is moved from a project to another, so they won't know if the ticket number changed. Also, when a ticket is moved to another project, the request type…

Hi Celeste, What I wanted to confirm was whether they're automatically copied into each email in the thread between agent and initial reporter. * Yes, participants are also customers in a ticket, so all notifications that the reporter will receive, participants also receive. Also - if the reporter / customer then replies…

Thank you for the screenshot! This project that you are using is a next-gen one, and that option is only available for classic projects. Next-gen is a simple project, so many features were still not implemented. If you need to use a custom email, you need to use a classic service desk project.

@Viktor Kazakov The feature was released to 100% of the instances now. Please, check your profile and let us know if it’s showing the notification options.

Hi Swapnil, Welcome to Atlassian Community! Just to make sure we are on the same page, I would like to confirm if you added the JQL containing the issue type or request type for tickets created by email. Can you please send a screenshot of the SLA configuration? When did this issue start? When you first created this SLA,…