Angélica Luz Atlassian Team

Hi makremhammali, Welcome to Atlassian Community! I’ve searched on our API documentation and didn’t find the API to create next-gen projects. Further searching, I found this documentation where it mentions that there is no API for that: * Jira Cloud next-gen projects and the effects on the REST API There is no public REST…

Hi Brian, Welcome to Atlassian Community! Just to make sure that we are on the same page, I would like to know if this issue is happening when you click on Google or when you click on Save after adding the password. Please, open the developer tools on your browser and click on “Google” to check if it will show any error.…

Hi Shiela, Welcome to Atlassian Community! Currently, we can only disable attachments to the entire site, which will affect all projects. I tested here and even if we don’t add the field Attachments to the request type if the customer adds the attachment it will be added to the ticket. We don’t have a feature request for…

Hi Tammy, Thank you for reaching out to Atlassian Community! The errors of the first screenshot usually happen and as it’s connecting after 1 minute, so it shouldn’t affect the ticket creation. The second one shows that the request type has many required fields, that’s why the tickets are not created. For tickets to be…

We still don't know when it will be removed, it will take a while. Before that, admins will receive a notification informing that the old view will not be available anymore.

Hi Judit, Yes, this field is available on the agent view and they can add the organization. They can find the field on the right side of the ticket. New issue view: Old issue view: Regards, Angélica

It’s not possible to use a project to check other project’s information. There is a gadget called "Projects" to add on the dashboard that shows all projects and their information and filters. I found only one add-on that may help, you can test it for free: * Structure - Project Management at Scale Also, we have a feature…

The bug is on our backlog, but we still don’t know when it will be fixed. Feel free to add a comment on the bug for our dev team to check. You can find more details about our Bug Fix Policy on the link below: * Atlassian Cloud Bug Fix Policy

We need to let the email requests enable, even if the customers won’t use it because that’s the only way to receive the replies and also to see the logs. If we disable the email channel or use a request type that it’s valid for emails, replies from customers may not work. Please, change the request type for emails, you can…

Hi Gabriela, Thank you for reaching out to Atlassian Community and thank you for reporting this issue to us. The change in timezone may impact Jira, Confluence or other products since it may change the timezone to GMT -2 and it should keep GMT -3. Based on that, I created a bug for Server and Cloud: *…

Hi James, Thank you for reaching out to Atlassian Community! The CSV type should work with Excel or Google Sheets. Can you please open the file directly on Excel menu instead of clicking on the file to open? If possible, send us a screenshot of the error that you see when trying to open the file. Regards, Angélica

Hi Ben, Thank you for reaching out to Atlassian Community! To test if notifications are working, you need to make sure that you are not the assignee and reporter at the same time. Please, create a ticket with a test email (customer account) and assign the ticket with your admin account in order to add a comment to test if…

Hello Oskar, Welcome to Atlassian Community! Currently, it's not possible to set a signature for agents. We have a feature request suggesting the implementation of this ability: * Customizable Agent Signatures Please, click on vote and watch in order to hear about updates on the development cycle. Regards, Angélica

Hi Steen, Thank you for reaching out to Atlassian Community! Yes, that's true. Previously we created a bug informing that the releases panel was not available in the old view, but our Product Manager Taylor answered that it's expected. You can find the information on the link below: * Release panel does not show in Jira…

Hi Michael, Welcome to Atlassian Community! Currently, when creating a customer using API, the invitation email is not triggered. We have a feature request suggesting the implementation of this ability: * Add a REST API for Customer creation with invitation email Please, click on vote and watch in order to hear about…

Hi Rat Dio, Thank you for reaching out to Atlassian Community! Currently, the next-gen templates for Service Desk are possible to enable by going to a specific page. It was not implemented on all sites yet, but usually, new sites have this option and for older sites we can enable it by going to…

Hi Dimitris, Welcome to Atlassian Community! The Android app for Jira works for admins and agents. I just tested here and it works for agents. Can you please let us know if the users are facing some error when they try to login using the app? Also, I would like to clarify if when you say normal users if it's internal users…

Hi Ådne, Thank you for reaching out to Atlassian Community! Last year there were some changes on Cloud which allowed us to use the same email for an internal and a customer account. With that said, when it happens we can merge these accounts. I see that you are a site-admin, so you can go to Administration > Jira Service…

Awesome! I’m glad that it’s working now. We don’t have any blacklist. Sometimes, when the email is very new, this issue can happen, but as per the errors, it was something on the email that blocked our emails to be received.

Hi Genevieve, Thank you for getting in touch with Atlassian Community! Currently, on the new customer portal, it's not possible to move the comment box. Based on your request, I created a feature request suggesting the implementation of this ability: * Move the comment box on the new customer portal to the top of the…

Hi Uttkarsh, Thank you for reaching out to Community! I would like to check some details for me to test here using the same environment. * Is it the app for iOS or Android? * Is it a next-gen or a classic project? * What is the type of project (Software or Business)? * What is the app version? If it’s not the latest,…

Hi Todd, Thank you for reaching out to Atlassian Community! When I used to @ mention myself, no matter my notification settings (short of completely disabling) I would get an alert of my own mention. That has ceased to work. This was actually reported as a bug which was fixed in September. Now you will only receive a…

Hi Gonzalo, Thank you for reaching out to Atlassian Community! Just for a better understanding of what you need, can you please give us more details about this feature that you need? Would you like to use kind of a report? What information from the projects you would like to see? Regards, Angélica

Hi Michael, Thank you for reaching out to Atlassian Community! Currently, it's not possible to reorder sub-tasks on when using the new issue view. We have a feature request suggesting the implementation of this ability: * As a user, I want to be able to reorder subtasks in a next-gen project * Apply Sub-Task reordering as…

Hi Gary, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support and mentioned this option. This behavior is expected as we can see in the documentation below: * Manage members of a team Regards, Angélica

Hi Lester, I saw that your question was already removed from the spam. Sometimes our algorithm gets some real questions and marks as spam, we are not sure why it happens. If it happens again, please let us know. Regards, Angélica

Hi David, Thank you for reaching out to Atlassian Community! Currently, it’s not possible to add users as watchers using CC. When sending an email to service desk, only the reporter and participants will be added. Who is sending the email will be the reporter and any other email added to the TO and CC will be added as…

Hi Vitor, Thank you for reaching out to Atlassian Community! It looks like you're running into an existing bug, which can be found here: * Date and Month are not translated in new issue view I tested here and indeed, on the new issue view, even changing my profile language and the system language to Portuguese, the…

Hi Benjamin, Welcome to Atlassian Community! Just for us to better understand and help you with this issue, I will make some questions: * Is this happening for any user or customers who receive the satisfaction email? * Have you tried using another browser? * Is it happening to notifications for all tickets that are closed…

Thank you very much for sharing the resolution Lucas!