Angélica Luz Atlassian Team

Hi Naga, Welcome to Atlassian Community! I was able to check on our mail server that there was a bounce on your address on August 5 informing that the account does not exist, that's why since the date you mentioned you stopped receiving notifications. 2019-08-05T16:12:54+00:00 550: 550-5.1.1 The email account that you…

Hi there, Thank you for reaching out to Atlassian Community! I'm not sure if this shared email that you mentioned is a Gmail group, but currently, it's not possible to use it as the custom email address for Service Desk, it's necessary to use an actual email account with a password. We have a feature request suggesting the…

Hi Corey, Thank you for reaching out to Atlassian Community! Just to make sure we can replicate this issue here, we need some details. * Are you using an iOS or Android? * What browser are you using on mobile? * What is the version of the browser? With this information, we will be able to test here using the same…

Hi Marvin, Welcome to Atlassian Community! The new editor uses the Markdown editor where the prefix ~ will not work. It was created a bug for that but it was closed because it’s expected. I tested here and using @ it won’t work if we save a snippet with a list of users and paste on a comment. Currently, there is no feature…

Hi Jordan, Welcome to Atlassian Community! When we export a report using the default options on Service Desk, it will only show those two columns, but I tested here and maybe the option below can help. I’m not sure if it’s the same that you created, but I created one with the Series Created and selected the Reporter only.…

Hi Antonio, Thank you for reaching out to Atlassian Community! The change to the default landing page, previously to Projects and now to Your work, was made to help users who spend most of the time working on projects or like to check directly the tickets they are working on. This change is not permanent, if they want,…

No problem Rohan. Currently, it’s not possible to create organizations in Atlassian access using API. We have only GET for Organizations: * Organizations REST API Each site has an Organization that now is automatically created once the site is created. We don’t have any feature requests for that and I’m afraid that if we…

Hi Małgorzata, Welcome to Atlassian Community! In order to delete your account, it’s necessary that this is not associated with any Atlassian products, so the option to add another email is a workaround because you can create any email that you will not use anymore and add as a primary billing and technical in order to…

Thank you for the screenshot. The Time to squad should start counting when the ticket is created and it should work when moving from one project to another. Can you add on “Start” the option “Entered status: Moved from support” just to test if it will reindex and show the correct SLA?

Hi Anna, I searched for a workaround or a solution for this, but it’s not possible to add another comment field on this screen. Even if it had another comment field, the comment will show with the other types of comment, so maybe a workaround is to mention the necessary people when sharing this comment or add a default…

Hi Michael, Welcome to Atlassian Community! The default permissions of a customer are to access only the customer portal and see tickets created or shared with them. They can create tickets, but they can't edit or delete anything. Also, they can only see projects that the admin or agent allows them to. You can find more…

Hello Manikandan, Thank you for getting in touch with Atlassian Community! Currently, there is no option to force users to logout. It's possible only by resetting their passwords, but it won't work if you use SAML. We have a feature request suggesting the implementation of this ability: * Force managed accounts to log out…

Hi Sergey, Welcome to Atlassian Community! This issue that you are facing was reported as a bug. You can find more details and also a workaround on the link below: * After migrating from Classic to Next-Gen it's not possible to bulk edit epic links Please, make sure to click on "This affects my team" and also watch to…

Hi Jenifer, Thank you for reaching out to Atlassian Community! Currently, there is no option to customize the Popular projects in the customer portal. I've searched for the information about what makes it popular, but I found only for Jira Cloud where the popular depends on how many tickets the project has. We have feature…

Hi Mick, Thank you for reaching out to Atlassian Community! As per the details you provided, this is related to Service Desk, is that correct? If so, currently, it's not possible to remove or edit the From field from Service Desk projects. The ${fullname} (Jira) on the system configuration only works for system…

Hi FIMJ, Welcome to Atlassian Community! When adding a user, the full name will depend on what they add on their profile on id.atlassian.com. Since 2017, admins can no longer change users' full name, unless the domain is verified. So, some users you add may already have an Atlassian account and added their full name…

Hi Angela, Thank you for reaching out to Atlassian Community! It's possible to manage tickets from different next-gen projects in one board, but this will require a third board. As on next-gen we can't edit the board filter to add tickets from another project, it's necessary to create a separated one, that will be the same…

Hello Andrea, Welcome to Atlassian Community! Currently, it's not possible to reopen sprints in next-gen projects. We have a feature request suggesting the implementation of this ability: * Ability to see, edit, reopen, and delete sprints in next-gen boards Please, click on vote and watch in order to hear about updates on…

Hi Rohan, Welcome to Atlassian Community! Just to make sure that we are on the same page, I would like to confirm if the Organization that you mentioned is related to Service Desk organization or the Atlassian access organization. Please, let us know more details so we can point you to the right direction. Regards, Angélica

Hi Avinash, Thank you for reaching out to Atlassian Community! To create linked issues, you need to have the permissions you mentioned, but also the Browse projects permission on both projects. If you face any issue, please send us a screenshot of the error you receive. Regards, Angélica

Hi Javier, Thank you for reaching out to Atlassian Community! Due to some changes in 2017, the Organization is being exported as ID and not their name. We have a feature request suggesting the implementation of the ability to see the Organization's name when exporting to CSV: * Export CSV - Ability to export Customer…

This is the built-in automation in Jira Service Desk, it's not necessary an add-on. Please, go to Project settings > Automation to create an automation. You can find more details on the documentation below: - Set up rules to automate repetitive tasks 

To make the other account as primary, you need to log in using your new yahoo email on my.atlassian.com and you will be able to set the account as primary and delete the original account. After that, you will be able to delete your Atlassian account. Note that you need to add the new email as primary for billing and…

Hi Ian, Thank you for reaching out to Atlassian Community! For security reasons, only licensed users can see the Dashboard and the gadgets, that’s why when you send this link for someone that is not an internal licensed user, it shows an error. Also, for someone to see some gadgets, they need to have access to the project.…

I’m feeling very sedentary reading your fitness routine 🤣 I only do pilates twice a week and that’s it. I don’t like the gym, I already tried three times but I don’t like to go alone so I gave up. I take care of my health mostly with food, since I became vegetarian and then vegan I’m eating a lot of good stuff and it made…

Hi Crystal, Thank you for reaching out to Atlassian Community! Currently, next-gen projects don’t support the issue type Test from Zephyr. We have a feature request suggesting the implementation of this ability: * Next-gen project template does not support Zephyr Test issue type Please, click on vote and watch to receive…

Hi Harikrushna, Thank you for reaching out to Atlassian Community! This is possible with automation, but it’s also complicated because we never know if the customer will indeed add the keyword to the summary for the automation to run. If customers always use the same pattern to create tickets, you can create automation as…

Hi Christian, Thank you for reaching out to Atlassian Community! Currently, when we need to share a ticket with a group of customers, we can only use the field Organizations. The Request participants is a user picker field, so we can’t add a group of customers or users to this field. We have a feature request suggesting…

Thank you for the screenshots. I created a brand new project here to test and the options still show for me. I checked and confirmed on our documentation that basic features like delete/edit issues, delete a project or change its name are still available. Just to make sure I’m testing the same project as you, you are using…

Olá Everton, Para excluir vários itens ao mesmo tempo, você pode usar a opção de “Atualizar em massa”. Primeiro, vá para Itens e Filtros > Pesquisar itens e filtre os itens que você precisa deletar. Após isso, no canto superior direito, clique em … > Alterar em massa > Selecione os itens > Avançar > Excluir itens > Avançar…