Angélica Luz Atlassian Team

The error first error means that a field was not filled, but it looks like the field is hidden. For tickets created through email is important that only the field Summary and Description is visible and required. You can let other fields visible, but they can’t be required since it’s not possible to add the information for…

Hi Nadine, The Workload is a system report and currently, all users that have a license and permission on that project will be able to see the default reports (workload, satisfaction, requests deflected and resolved) and the custom reports as well. So, there is no configuration to prevent agents to see the reports.…

Just for us to better understand and help you with this issue, can you please share with us a screenshot of the SLA configuration for “Time to Squad”?

Hi Jenny, Welcome to Atlassian Community! To save the filters you need, after you go to Issues and filters > Search issues and filter the necessary tickets, you need to click on "Save as" on the top and add a name to this filter that will be visible for you on the sidebar. After you save the filter, you can edit the…

Hi Patryk, Welcome to Atlassian Community! Currently, on a next-gen project, it's not possible to edit the roadmap filter, so it will only show the Epics from that specific project where the roadmap is. You can use Portfolio for Jira that gives the ability to add multiple projects for one roadmap. We have a feature request…

Hi Artjan, Welcome to Atlassian Community! Currently, on next-gen, we have only three roles and as it's independent projects, we can't use the same roles from Classic or create new ones for next-gen. We have a feature request suggesting the implementation of this ability: * Ability to modify next-gen project roles Related…

Hi Katherine, Thank you for reaching out to Atlassian Community! Currently, on Jira Service Desk, we can only see and add customers' emails and full name, there is no other additional fields to add more information on their profile. We have feature requests suggesting the implementation of this ability: * Ability to store…

Hi Simone, Welcome to Atlassian Community! I saw that you still show as the main billing, but as mentioned on the ticket you created with our customer advocates, you didn't add payment details, so nothing will be charged. As your account is still associated as the main billing for the site, in order to remove your account,…

Hi Anna, Thank you for reaching out to Atlassian Community! The option that you mentioned would be a system field, so it's not possible to add new options or remove the current ones. Just for us to better understand, can you please give us more details about what this tab would show? Then we can check if there is a…

Hi Elizabeth, Thank you for reaching out to Atlassian Community! On next-gen projects, it’s not possible to manually remove issues from the board. As you mentioned, after the tickets are moved to the Done column, it will be automatically archived after 14 days and removed from the board. Currently, it's not possible to…

Hi Dave, Welcome to Atlassian Community! Currently, there is no option to search for requests based on custom fields. The available APIs you can find on our documentation: * The Jira Service Desk Cloud REST API For customer request, the APIs available are: * Get customer requests * Get customer request by id or key * Get…

Hi Srishti, Welcome to Atlassian Community! On Jira Service Desk it's possible to add only one outgoing email, so it will not be possible to add multiple emails and send the notifications based on domains. We don't have any feature requests for this option, so please, feel free to raise one on jira.atlassian.com (project…

Hi Maxime, Welcome to Atlassian Community! It's possible to allow the user to see a ticket using only a custom field. I'm not sure, but I don't think it will be necessary to use a script for that, only if you need to automate this. If you don't mind making this manually, you can use the custom field and when you see that…

Hi Andrew, Thank you for reaching out to Atlassian Community! Currently, on a next-gen project, it's not possible to edit the roadmap filter, so it will only show the Epics from that specific project where the roadmap is. You can use Portfolio for Jira that gives the ability to add multiple projects on a plan and roadmap.…

Hi David, Welcome to Atlassian Community! I'm afraid this option is not available. I've checked the automation and the Automation for Jira add-on, but there is nothing that would count the number of tickets depending on the keywords. You can create queues filtering by the keywords, but it won't generate notifications, so…

Hi Patrick, Thank you for reaching out to Atlassian Community! Currently, to edit notifications on Jira Server, you need to use the velocity templates. You can find all the steps on the documentation below: * Customizing email content (batched notifications) We have a feature request suggesting to add an email template…

Hi Tonya, Thank you for reaching out to Atlassian Community! I see that you are the site-admin of the site, but in order to see the logs, you also need to be part of the role Administrator in the project. Please, go to the Project settings > People and add yourself in the role "Administrators". After that, you will be able…

Thank you for the screenshots and details, Kevin. I was able to replicate the issue on my test site. When I first add the gadget it shows correctly but then adding a layout or just the process of publishing and editing again, the gadget breaks. This issue was reported as a bug and I added more screenshots and the link to…

Hi Jo, We don't know when this feature will be implemented and if it will be implemented. There are a lot of factors that our dev team takes into consideration to add a feature in Jira. You can find more details on our policy: * Implementation of New Features Policy Regards, Angélica

Hi Steve, As the feature was old, it's not recommended to reopen it. Instead, we can create a new one. Feel free to raise one on jira.atlassian.com (project JRACLOUD) adding more details about why this feature is important for your environment or post here and I'll create the feature. Regards, Angélica

Hi Matthew, Thank you for reaching out to Atlassian Community! The option to react to comments is available only for the new view. To enable the new UI, please click on your Profile picture > Settings and enable Jira Labs. After that, classic projects will show the new view when viewing the tickets on boards and backlog.…

Everything seems correct with the configuration. The admin has a license and was added to a role in the project. Maybe there is something in the filter that is not showing the tickets. As a test, can you create a new queue and only filter by assignee and select the admin? Also, check the filter for the other queues to…

Hi Kalyani, Welcome to Atlassian Community! I’m afraid you can’t remove this information since the trial has ended. The options now are to cancel your subscription which will delete all information from your site or you can switch to the free plan. Also, I saw that the emails were sent to Vijay (the main billing contact)…

Hi Aristeidis, Welcome to Atlassian Community! Currently, it's not possible to reorder sub-tasks on when using the new issue view/next-gen project. We have a feature request suggesting the implementation of this ability: * As a user, I want to be able to reorder subtasks in a next-gen project * Apply Sub-Task reordering as…

Hi JT, Thank you for reaching out to Atlassian Community! As per the screenshot, you are using a next-gen project, which currently doesn’t have the option to customize cards. The documentation is for classic ones that is more complete and has more options. We have a feature request suggesting the implementation of the…

Hi l.mgebrishvili, Welcome to Atlassian Community! It’s possible to get this information on the ticket history. This is how it shows on the new view: This is how it shows on the old view: To confirm the exact time, if it was recently moved as the examples, you need to hover the mouse over the "10 minutes ago" or "2 days…

Hi Jeff, Thank you for reaching out to Atlassian Community! I’m afraid this option is not available for Automation for Jira. The email uses HTML, so to format the email it’s necessary to use HTML tags. There is a feature request suggesting the implementation of this ability on Codebarrel’s Jira: * WYSIWYG editor for emails…

Hi Maamar, Welcome to Atlassian Community! This issue happens when the widget is not installed or it’s installed but there is a problem with the version. I used an API (POST) in order to try to fix the issue and it returned 200, so now we need you to test again to check if the page will load. If the same issue occurs,…

Hi Damien, Thank you for reaching out to Community! For customers to be able to share tickets with other customers or organizations, you need to change the customer permissions. If you are using a classic project, please go to Project settings > Customer permissions > Who can customers share requests with? > Any customer…

Hi Rachael, Thank you for reaching out to Atlassian Community! On next-gen projects, it’s not possible to manually archive issues. After the tickets are moved to the Done column, it will be automatically archived after 14 days and removed from the board. You can find this information on the documentation below: * Get…