Angélica Luz Atlassian Team

Hello @ARF ENG, Welcome to the Atlassian Community! Testing on my local site, I wasn’t able to replicate this issue. When creating a branch on a ticket that has no branches, after refreshing the ticket, it will show the option to click on it to view the details: When did this issue start? Was there any change with the…

Hi Austin, You can see the price on Cog icon > Billing > Overview and also on Billing details and Bill estimate. On the Manage subscription, you can also see the prices on the right side. Regarding the tickets from the other Cloud site, you can migrate them using CSV, so you can export the tickets from the other site and…

Thanks for testing, @Kosuge Moe A ticket would be important so we could access the site if your site administrator allows it. You can ask them to impersonate the user to see if they access the projects as well. On the user management page, they can access the user profile and then click on "Log in as user". If they are…

Hello @Karen Alcala, Welcome to the Atlassian Community! For clarification to ensure we understand each other before providing a solution, please, let us know more details about your environment. Are you using a custom incoming email address on the project? I’m asking because you mentioned: emails sent to us through our…

Hello @Austin Tristan, Thank you for reaching out to Atlassian Community! Checking the details of your site, I can see that you are using a Free Cloud site and I understood that you want to change your plan to Standard or Premium, please, correct me if I’m wrong. If that’s the case, you can upgrade your plan directly from…

Hello @Chris Boscawen, Welcome to the Atlassian Community! When customers can’t browse users or customers on user picker custom fields on the customer portal, it means that they don’t have permission for such action. With this said, please, go to Project settings > Customer permissions (company-managed) or Project settings…

Hello @Sutee, Sengkaew, Welcome to the Atlassian Community! When creating a new Service project is created, a new space is automatically created and linked to the new project. It’s not possible to select a default space to be linked to new projects. * Set up a knowledge base so customers can serve themselves Currently,…

Hello @M, Welcome to the Atlassian Community! On the Roadmap, currently, it’s only possible to view the date range for Epics, but the good news is that the feature to also show the date range for child issues will be implemented soon. Please, watch the feature request ticket below and also keep an eye on our roadmap: Date…

Hello @Adam, Welcome to Atlassian Community! When it comes to raising feature requests, Jira Service Management would allow this, so customers would access the portal and create new issues, but it’s not possible to vote for tickets from the customer portal. For more information about the features available in the customer…

Hello @Guiomar, Thank you for reaching out to Atlassian Community! I searched for updates regarding this integration and couldn’t find any information for team-managed projects. I installed the add-on GitLab for Jira and it shows the “Add feature flag” option on team-managed tickets. Have you tried following the steps of…

Hello @Serafim Ponomarev, Welcome to Community! I saw that you created a ticket with our support team today. According to our support offerings, a Level 2 ticket SLA is 6 business hours and you created the ticket 3 hours ago. Soon someone will help you with your request. Kind regards, Angélica

Hello @Thais Faria, Thank you for reaching out to Atlassian Community! When adding another language to the project, for the portal to be translated, the customer must select their language on their profile. It’s possible to set the default language of the project to Portuguese and also the indexing and the default language…

Hi @Kosuge Moe, Thanks for testing. It would be important if they could test accessing Jira using another computer or device with another network just to make sure it's not a setup on their computer or a block on the company's network. If they can access id.atlassian.com they will land on start.atlassian.com and from there…

Hello @Giovani Spagnolo, Thank you for reaching out to Atlassian Community! When it comes to working and non-working days, currently it’s possible to configure it per board and it’s applied to all users. There are some feature requests suggesting improvements for that: As a Scrum Master I want to be able to track team…

Hello @Alex Barron, Thank you for reaching out to Atlassian Community! The email logs, by default, keep the logs for 45 days because it’s the default value set on the Global mail settings. As a Jira administrator, you can access this setting by going to Cog icon > System > Global mail settings. Every 45 days the processed…

Hi Jackie, Yes, there is no native functionality to enable MFA in Jira, it’s necessary Atlassian access for that. Regarding your second question, it’s only possible to configure SAML with one IdP. There are feature requests suggesting improvements for that: Allow multiple Identity Provider(IdP) configurations for a single…

Thank you, @Kosuge Moe. From the logs, I found the following error: Error while trying to load data from external cache. Hence, fallback to DB Caused by: com.atlassian.vcache.ExternalCacheException: Failed due to UNCLASSIFIED_FAILURE at…

Hello @maayan_cohen, Welcome to the Atlassian Community! Audit logs are accessible per product, so even if the products are connected, the changes in Jira will only be visible in Jira and what is changed in Bitbucket will be visible in Bitbucket only. On Bitbucket, click on Profile picture > Select the workspace > Settings…

Hello @pradeep km, Welcome to the Atlassian Community! I saw that you created a ticket with our support related to the same issue and they pointed that it’s coming from the Tempo add-on and suggested you create a ticket with them to better investigate what is happening. I added the tag of the Tempo add-on here, but please,…

Hello @Ky-Anh Le-Hoang, Welcome to the Atlassian Community! The Features section is only available on team-managed projects, so in case you are using a company-managed one, it’s expected that this option won’t be visible. On company-managed project, it’s necessary to click on “Add shortcut”: Note that, this option is only…

Hello @Ryan Jones, Thanks for reaching out to Community! The feature is not implemented yet. Please, watch the feature request ticket below and also keep an eye on our roadmap: Date range for child issues on roadmap Cloud Roadmap Kind regards, Angélica

Hello @Alex Turkovic, Welcome to the Atlassian Community! I saw that our customer advocates already replied to the tickets and they reactivated your site. If there is anything else we can do to help, please let us know. ​​Kind regards, Angélica

Hello @David Zhang, Thank you for reaching out to Atlassian Community! Checking the details of the ticket, I can see that the issue was resolved and your site is active again. I saw that you created a ticket with our support team, but since the issue was related to a deactivated site, it was moved to our customer advocates…

Hello @dsingh, Thank you for reaching out to Atlassian Community! The issue that you are facing when transferring products is something that must be unblocked on our side. With this said, I fixed it here on both organizations and now you should be able to transfer the products. Please, take your time to test and let us…

Hello @SELVAKUMARAN SHAHAN, Welcome to the Atlassian Community! Checking the logs of your site, it returned the following error: Returning internal server error in response Caused by: java.lang.IllegalStateException: Can't retrieve default issue type scheme. at…

Hello @Cas, Thank you for reaching out to Atlassian Community! The issue that you are facing is related to a block on our side and it's related to the new management experience. With this said, I removed this block and the transfer should work now. Note that, it’s only possible to unblock if the organization has a product…

Hello @Jackie hardy, Thank you for reaching out to Atlassian Community! When it comes to domain verification and claiming accounts, all people from the claimed domain will be notified and the accounts will be managed by the Org administrator. It’s not possible to claim and manage specific accounts. When you claim accounts,…

Thank you for the details, @Kosuge Moe. Can you please confirm with your site-admin if the affected users are members of the group jira-software-users? This is the group that users need to access Jira. The site-admin must go to Cog icon > User management > Groups > Click on jira-software-users and see if the users are…

Hello @Brian Oconnell, Welcome to the Atlassian Community! When the new issue view was rolled out, it wasn’t applied to the create issue screen. The description/comment editor on tickets uses Markdown and for the create screen it still is Wiki Markup, but soon it will be Markdown as well. Please, check the documentation…

Hello @Ryan, Thank you for reaching out to Atlassian Community! Checking the logs of your site, I found the following error: [Limited to 20 per PT1H] Exception occurred during doFilter for norm_uri: MoveIssueUpdateFields!default. 500 status code set for SFX metrics Caused by: java.lang.IllegalStateException: Could not find…