Angélica Luz Atlassian Team

Hello @Michele Zaben, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support and you were able to fix the issue. Please, feel free to share the resolution here to help other community members that may face the same issue. Kind regards, Angélica

Hello @[deleted], Welcome to the Atlassian Community! The language of the site depends on the language set on your profile as well. Is your profile language also set to English? Please, go to https://id.atlassian.com/manage-profile/account-preferences and check this detail. Kind regards, Angélica

Thank you for the details, Jerome. Watchers are internal licensed users and participants are customers who don’t need a license to view the ticket on the portal. Participants can be added when the customer creates a ticket via email, so they add them as CC on the email and they are automatically added to the ticket.…

Hello @Kosuge Moe, Welcome to the Atlassian Community! Checking the details of your account and site, everything seems correct with your permissions. Just for a better understanding, do you face this issue when logging in to Jira or when going to Projects > View all projects? Are you able to navigate to Jira and see the…

Hello @AlessandroC, Thank you for reaching out to Atlassian Community! Testing on my local site, I wasn’t able to replicate this issue. Just for a better understanding, can you please let us know what browser you are using? Have you tested using another one or incognito mode? If possible, disable all extensions on your…

Hi Pat and Fabian, This feature is currently not available for Confluence Server and Cloud. There is a feature request suggesting the implementation of this ability: Want to view Calendar events in an embeddable table in Confluence For Cloud, the ticket was closed as “Won’t fix”: Want to view Calendar events in an…

Hi @David Panks, Welcome to Community! There was a block on your email due to the error below: 550: 550-5.2.1 The email account that you tried to reach is disabled. Learn more at 550 5.2.1 https://support.google.com/mail/?p=Disabled... - gsmtp I removed it and the notifications should work now. Kind regards, Angélica

Hi @Ravipati Sushma Sree, Welcome to the Atlassian Community! I can see that your site is currently deactivated, that’s why you can’t access it. Please, go to https://support.atlassian.com/contact/. On What can we help you with? select Billing, payments, and pricing and on Select a topic choose Help with a deactivated site…

Hello @Jerome Vially, Welcome to the Atlassian Community! On Jira Service Management there is an existing field that does what you need and it’s called “Request participants”. If customers are allowed to share a ticket and if they can create their own accounts when adding someone as CC on the email, the people added in…

Hello @Wade Hephner, Thank you for reaching out to Atlassian Community! When adding an attachment to a ticket, it will be necessary to first temporarily add it to the ticket and then add it to the comment for it to be visible to the customer. It’s not possible to add a file that was uploaded to another ticket, even if it’s…

Hello @James Styles, Thank you for reaching out to Atlassian Community! When it comes to using SSO, it’s currently possible to use only one at a time. With this said, since you are already using GSuite, it won’t be possible to sync users from Microsoft. You can find more information on the documentation below: Connect to G…

Hello @Marc, Thank you for reaching out to Atlassian Community! In order to block new comments from being added after the ticket is closed, it would be necessary to add workflow properties to the status, but on team-managed projects, currently, this feature is not available. Add workflow properties to enable more functions…

Hello @[deleted], Thank you for reaching out to Atlassian Community! The satisfaction survey on Service projects is sent to customers when the resolution is set on the ticket. Currently, the resolution is what triggers the survey and it’s not possible to change that. There is a feature request suggesting improvements for…

Hello @joane.bonghanoy, Welcome to the Atlassian Community! On Jira Service Management, currently, there is no built-in feature that allows storing templates for replies. There is a feature request suggesting the implementation of this ability: auto reply template feature Please, click on vote and also watch to receive…

Hello @Adam Stierle, Thank you for reaching out to Atlassian Community! Since October 1st, the fields Domain of assignee and Domain of reporter are no longer supported in JQL, that's why your automation rule is not working anymore. The field can still be used for other operations, except with JQL queries. For more detailed…

Hello @Mdu, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support about this issue is related to a Proforma form and you were able to identify that what was causing the issue was the number of characters needed on the summary. Feel free to share more details about it to help…

Hi Mark, The customer permissions seem correct, your portal is open for customers to create their own accounts. It’s important to check the other details I mentioned. If nothing is shown on the processing log tab, it means that Jira didn’t read the email. There is a better view of the logs directly from the project. Go to…

Hi @Gregory Muir, I sent a message to Michael to inform him about it. Kind regards, Angélica

Hello @Bhaskar, Thank you for reaching out to Atlassian Community! Jira changed since this question was answered and now the menu for a trusted user to invite someone is by going to People > Invite a teammate. Then, you can select the product and add their email address. Hope this helps! Kind regards, Angélica

Hello @Tom Kent, Welcome to the Atlassian Community! We understand that you would like to use automation to modify an issue if it was created via the alias email address, but currently, there are no smart values or conditions that would check that. There is a feature request suggesting the implementation of this ability:…

Hello @Erik K. Schindeldecker, Thank you for reaching out to Atlassian Community! The Organization smart value would be the one below: {{issue.Organizations.first.name}} If you need further help with your automation, feel free to share more details and a screenshot of the rule in case it shows any error. Kind regards,…

Olá Ricardo, Obrigada por entrar em contato com o Atlassian Community! É possível fazer tickets de projetos de Serviço aparecerem em projetos de Software editando o filtro do projeto de Software. Nesse caso só irá funcionar em projetos do tipo gerenciado pela empresa, pois em projetos gerenciados pela equipe, como eles são…

Hello @Allehah Vanloan, Thank you for reaching out to Atlassian Community! When it comes to Customer notifications, attachments will show as an inline preview, but when the customer clicks to open a file, they will be redirected to the customer portal to log in. Currently, that's the only way for customers to view and…

Hi @Paul Da Silva, Thanks for reaching out to Community! The updates about new features are always posted on the description of the feature request ticket: - New view on Create Issue screen for Wiki Editor Please, make sure to watch the ticket above to receive future updates from our product managers. Kind regards, Angélica

Hi Dave, Welcome to the Atlassian Community! In this case, the field Labels were not added to the screen. If you are using a team-managed project, follow the steps of the documentation below: Customize an issue's fields in team-managed projects In case it’s a company-managed one, please follow the steps below: Add a custom…

Hi @Yatish Madhav, The feature you mentioned is just to set the default behavior for new tickets created via portal or email. It’s not possible to hide the Organization field, if a customer is a member of an org, it will appear the option for them. Currently, there is no feature request suggesting hiding the field. Feel…

Hello @Mark Toledo, Thank you for reaching out to Atlassian Community! It would be important to ask the user to view the mail header and compare it with one of the emails that you sent and that created a ticket. If it doesn’t show anything on the processing log, it means that Jira didn’t process the email. The processing…

Hello @Kasia Cwynar, Welcome to the Atlassian Community! The Timeline feature that is available on Jira Work Management projects, currently, doesn’t have a macro to be used on Confluence. The Roadmap macro only works for Jira Software projects, that’s why your project won’t show in the list. There is a feature request…

Hi @Nelson Abbey, The last update is from September 13. Our product managers added the details on the description of the feature request ticket: Thank you for your patience. I apologise, it has been too long since I have provided an update for this feature request. The bad news is that it has taken longer than expected to…

Hello @Dimitri Spolspoel, Thank you for reaching out to Atlassian Community! Testing on my local site on both team-managed and company-managed projects and a user with a Service Management license being a project administrator can edit and create reports. Are they members of only one role or multiple roles? Can you try…