Angélica Luz Atlassian Team

Hello @Fransiscus Pandhu Regawa, Thank you for reaching out to Atlassian Community! Checking the ticket that you created with our Billing & Licensing team, I saw that they already reactivated your Cloud site. Both Jira Software and Confluence are active. If there is anything else we can do to help, please let us know. Kind…

Hello @Jay Moczulski and @Linda Martinez Davis, Thank you for reaching out to Community! The resolution of this case was very unique. What was causing the images to not load was a mismatch between the system timezone (the computer timezone) of the person that added the files and the person who was viewing the files. The…

Hello @mariam napetvaridze, Welcome to the Atlassian Community! As a Site administrator, you need to go to Cog icon > User management and ​​then search for the user you need to reactivate and click on “Grant site access”. Kind regards, Angélica

Thank you for testing, @Veronika Lovrantova. On team-managed/next-gen projects, when a status is deleted, tickets that were on the deleted status will be moved to a new one. For example, there are 4 columns (4 statuses): To Do > In progress > Development > Done. The admin decides that the Development status is not…

Hi @Veronika Lovrantova, The resolution of a ticket is shown next to the status. Click on the ticket and check this information: You can view what statuses set a resolution from the Board because that’s where we can create statuses. Please, go to the Board just to confirm if the Done column shows a green checkmark. If…

Are you using Jira Cloud or Server? I’m asking because I don’t see your email associated with a Cloud site. If it’s Server, your admin can check the notification helper to troubleshoot the issue: Troubleshooting notifications What type of notification should you receive? Is it for issue assigned, updated, comments,…

Hello @Crystal Shively, Welcome to the Atlassian Community! Checking your account on our tools, it didn’t return bounce or blocks. Also, I don’t see your email address (the one you are using here in community) linked to any Jira Cloud site. It means that you are not a licensed user on any site. In this case, the best…

Hello @Veronika Lovrantova, Welcome to the Atlassian Community! I did mention the backlog on one of my responses and I wasn’t able to replicate the issue. When closing tickets from the backlog, once the page is refreshed, it won’t show anymore. The tickets will disappear from the backlog if they are transitioned to a Done…

Hello @Erin Blomert, Thanks for reaching out to Atlassian Community! The field Responders is currently not supported in JQL, therefore it’s not possible to add it to queues or save it on a filter. There is a feature request suggesting this ability: Make Responder Field Type supported by JQL Please, click on vote and also…

Hello @Rami Lehti, Thank you for reaching out to Atlassian Community! When it comes to organizations, it’s not possible to leave them without any administrators. I see that there is only one org admin, so I wonder if you were using another account when you removed yourself from the site. With the account you are using here…

Hello @Tania Hernandez, Welcome to the Atlassian Community! When it comes to mentioning, it’s only possible to mention users that have permission on the ticket. So, if the user tries to search for someone that can’t view the ticket, they won’t be listed. Also, the user who is trying to mention must have the Browse users…

Hello @Railton Sacramento Santana, Thank you for reaching out to Atlassian Community! When creating a new screen, the comment box will be automatically added and it’s not possible to remove that. There are no updates on the feature request below, so please, vote and also watch, so when our product managers have some…

Hey @Kirby Bryant Yes, there was a bounce again and due to the same error: 550: 550 5.1.1 Requested action not taken: mailbox unavailable Kind regards, Angélica 

Hi @Eswar Prasad, I'm not sure if you saw the other details I shared. Are you using Jira Cloud or Server? If it's Jira Server, then it would be better to contact our support team so they can check why the user is not receiving notifications.

Hi @Hitesh Soni, Welcome to the Atlassian Community! I checked your email address on our tools and it didn't return any blocks or bounces that we can remove from our side. Further checking, it shows this block on your side: 550 {base64} Blocked - see https://www.spamcop.net/bl.shtml?a.b.c.d. -…

Hello @Luke Poga, Thank you for reaching out to Community! Testing on my mobile, I was able to access the Administrators menu normally. When accessing an organization via mobile, since it’s a smaller screen, it will be necessary to click on the Menu to access the Settings and then click on the arrow on the left side to…

Hello @Juan Portero, Thank you for reaching out to Atlassian Community! The issue that you are facing is related to the Browse users and Groups permission. When a group you are part of doesn’t have permission, it won’t be possible to search for users or customers on User Picker custom fields and it also causes the account…

Hello everyone, Hope you are all safe and well! I came here to say that now it’s possible to change the avatar color and initials directly on your profile. To use this new feature, please, access your profile on https://id.atlassian.com/manage-profile/profile-and-visibility. Click on your Avatar > Create initials avatar.…

Hello everyone, Hope you are all safe and well! I came here to say that now it’s possible to change the avatar color and initials directly on your profile. The steps I mentioned before still can be used in case you need a more customized color. To use this new feature, please, access your profile on…

Hello everyone, Hope you are all safe and well! I came here to say that now it’s possible to change the avatar color and initials directly on your profile. The steps I mentioned before still can be used in case you need a more customized color. To use this new feature, please, access your profile on…

Hello @diomar garcia, Thank you for reaching out to Atlassian Community! Just to make sure we are on the same page, I would like to confirm if you are using Advanced Roadmaps in Jira Server or Cloud. I’m asking because you posted this question as Jira Cloud, but your site is Free where Advanced Roadmaps is not available.…

Hello @Venkat Nanisetty, Welcome to the Atlassian Community! With the available custom fields in Jira, I’m afraid to say that it’s not possible to use one of them for the option you need. Users can edit custom fields on tickets, but then it will overwrite the previous value and it will only be possible to view who changed…

Hello @Désiré-Lévi Kouablan, Welcome to the Atlassian Community! Checking the details of your site, I see that there are only two accounts, so I searched for bounces and blocks on the other account and it returned the error below: 550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex})…

Hi Eswar, I checked Danielle's email address on our tools and it didn't return any bounces or blocks. I also don't see the account associated with any Cloud site. I saw that you created a ticket with our customer advocates and I can see you are using Jira Server. Since Server it's all local accounts, then it's expected…

Hi @Eswar Prasad, Thanks for reaching out to Atlassian Community! I found a ticket that you created with our support using your company email address and then, I checked the domain. There were 59 email addresses with a bounce related to the errors below: 550: 550 5.1.1 … 550: 550 5.4.1 Recipient address rejected: Access…

Hello @Kavyansh Pandey, Welcome to the Atlassian Community! I can see that the documentation you shared is related to creating personal access token in Data Center and you are using Cloud. When it comes to Atlassian Cloud, you can create an API Token on your Atlassian account profile. For more information, please check the…

Hello @Takshika jambhule, Welcome to the Atlassian Community! Searching for documentation and posts regarding this integration, I didn’t find anything that mentions exactly Alert Manager pod in AKS. I found some related posts that may help, but some of them are for Jira Server only: Monitoring of Atlassian applications…

Hi @André Borges, Thank you for your question. I tested the workaround again just to make sure I wasn’t missing something since Jira change a lot since I posted this article and with my test user I wasn’t able to view other tickets. It only shows tickets the user has access to. If the user is seeing the tickets it means…

Hello @Poorva Patel, Thank you for reaching out to Atlassian Community! There is a simple test that you can make to check if your account has SSO enabled. If you go to https://id.atlassian.com or even your Cloud site and add your email address and click on Continue if it shows the option to add the password, it means that…

Hello @Scott Lewis, Welcome to the Atlassian Community! When it comes to creating tickets via email, currently, there are no options to remove the email signature. All the email content will be added to the ticket description. There is a feature request suggesting improvements for that: Remove e-mail signatures from…