Angélica Luz Atlassian Team

Thank you for the details, Hayley. I'm afraid there is no option in Jira or add-on that could show a progress bar like that. Currently, there is no feature request suggesting this, so please, feel free to raise one on jira.atlassian.com (project JRACLOUD) adding more details about why this feature is important for your…

Olá Adriana, Obrigada por entrar em contato com o Community! Quando conectamos o Confluence com o Service Desk para que os clientes possam acessar os artigos pelo portal, todos os clientes que são adicionados ao projeto terão acesso as páginas. Atualmente não tem como restringir páginas específicas para cada grupo de…

Hello Ingrid, Welcome to Atlassian Community! When we login on the Jira app for Mac, it should show the projects on the left side and when selecting a Software project, it should show the board: Please, confirm that you logged in with the account that is linked to your cloud site. Click on your profile on the left side and…

Hello Ana, Welcome to Atlassian Community! Thank you for sharing the screenshots. To send two reminders for the customer, I believe it will be necessary to use one more status, so let's call this status "First reminder". This is my workflow and I added the status with the transition from Waiting for support > First…

Hello Kevin, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know what type of personal data you need to export. Is it the user's email address or other type of information? For more details about importing/exporting and GDPR, please check the documentation below: * Import and…

Hello Chris, Thank you for reaching out to Atlassian Community! Reading the details you provided, I believe that it might be related to a bug, but I would like you to read the details to make sure that it's related: * Created/existing labels are not showing up in the list of available labels, users would get an option to…

Hello Stephanie, Welcome to Atlassian Community! Just for a better understanding of your use case, I would like more details about what the parents should see. Do you need them to only access the boards? What information do they need to access? I don't see your email linked to any Cloud site, are you using a Free or…

Hello Robert, Thank you for reaching out to Atlassian Community! The fields mentioned in the documentation are specific for the identity provider, the fields and values won't be stored in Jira. With that said, currently, it's not possible to get this information to use on automation or to show on a JQL search. There is an…

Hi Bill, Thank you for all the details and tests. The issue indeed is not related to permissions, so we need to investigate better why this issue is happening only on your computer. Are you using any specific browser extensions on both IE and Chrome? If so, please disable the extensions and try again. You can also test…

Hello Peter, Welcome to Atlassian Community! Just to make sure that we are on the same page, I would like to confirm if the search bar that you mentioned is the one below: If so, did you tested creating a brand new project? Is this issue happening only on migrated projects? If possible, send us a screenshot of how your…

Hello Rob, Welcome to Atlassian Community! Just to make sure that your Atlassian account was correctly created, please go to id.atlassian.com and try to log in. Also, you mentioned about the desktop app, does it work if you log in on web version? Have you also tried the mobile app? Regards, Angélica

Hello Hayley, Thank you for reaching out to Atlassian Community! The Progress bar shows where there are Child issues on a ticket, so it will show for Epics, Tasks for example. Searching using the details you provided, I didn't find any option or feature suggesting this. Can you please give us more details about how it…

Hello Andrew, Thank you for reaching out to Atlassian Community! Testing using the details you provided, I was able to move sub-tasks on a single column to change its order, but I'm not sure if that's the same you asked. Can you please share with us your board? Just make sure to hide private information. Is it happening to…

Hello Edoardo, Welcome to Atlassian Community! When ordering a list of issues on the Queue or on Filters, it's possible to order by only one field. I'm not sure if I understood correctly your question, so can you please give us more details about where you are trying to order the fields? Is there any example that you can…

Hello Dave, Thank you for reaching out to Atlassian Community! When splitting an issue, it's not possible to copy custom fields on Jira Server or Cloud. There is a feature request suggesting the implementation of this ability: * Save the custom field details when using Split issue feature in Backlog Please, click on vote…

Hello Alex, Welcome to Atlassian Community! Checking the details of the site, I see that you are a user from Confluence, please correct me if I'm wrong. I mentioned because I see that this question is tagged as Jira Software. Please, make sure to log in directly on Confluence by using https://xxxxxx.atlassian.net/wiki If…

Hi Shobhit, That's correct. When the site is deleted it won't be possible to get the documents through the site. Atlassian keeps the data for 15 to 60 days and it's necessary approvals from several people to get this backup and restore the site. Regards, Angélica

Hello Bill, Thank you for reaching out to Atlassian Community! The customer portal, currently, doesn't work with SSO. Customer accounts are stored locally and it's not possible to sync their accounts with GSuite. There is a feature request suggesting the implementation of this ability: * SSO integration with JIRA Service…

Hi there, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once the…

Hello Rony, Thank you for reaching out to Atlassian Community! When using Jira Cloud, currently, it's not possible to reorder the starred filters or items. There is a feature request suggesting the implementation of such ability: * Reorder Starred Items Please, click on vote and watch to receive updates about the feature.…

Hello there, Thank you for reaching out to Atlassian Community! When a ticket is shared with an organization, they will only receive one notification to inform that and they must choose if they want to receive future updates. There is a feature request suggesting improvements for that: * Send Notifications to Service Desk…

Hello Shawn, Thank you for reaching out to Atlassian Community! As per the details you provided, I believe that this issue is related to a bug where it's not possible to assign an Epic using bulk: * Bulk Operations of next-gen issues does not allow you to assign a parent (Epic) Please, click on "This affects my team" and…

Hello Laurence, Thank you for reaching out to Atlassian Community! It's possible to allow anyone to create tickets on a Service Desk project. It will also allow customers to create their own accounts. It means that, if someone that doesn't have an account sends an email to create a ticket, it will be created and an account…

Hello Tag, Thank you for reaching out to Atlassian Community! On Atlassian Cloud it's possible to let users to create their own accounts. The options we see on Site access are the following: Approve any domain Anyone on the internet will be able to create an account on your site. It means that if I access…

Thank you for your suggestion. Based on that I created a feature request: * Show the project key and custom field type for the duplicated custom fields when adding fields to a gadget Please, click on vote and watch to receive updates about the feature. For now, I believe that there is no known workaround. You can edit the…

Hello Ivo, Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, I would like to make some questions: * What browser are you using? * Have you tested using another one? * Is it happening to all users? * Is it happening on all projects? * Please, open the developer tools on your…

Hello Mary, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once the…

Hello @이상미 Thanks for reaching out to Community! Testing on my Android phone, I was able to view and log time on a ticket. I'm using Android 8.1.0 and the Jira App version is v45.0.403. Please, confirm if the App is on the latest version. If you log some time on the ticket, does it show any information? If you log time…

Hello Byron, Welcome to Atlassian Community! Thank you for suggesting this. For now, Radio buttons are not available for next-gen projects, but I create a feature request and added the details you mentioned: * Add Radio Button custom field to next-gen projects Please, click on vote and watch to receive updates and also…

Hello Bill, Welcome to Atlassian Community! When trying to add a watcher and it shows an error it may be related to: * The user you are trying to add doesn't have permission on the project. * You don't have permission to add watchers. If you are not the administrator of the project, can you please confirm with the admin…