Angélica Luz Atlassian Team

Hello Shobhit, Welcome to Atlassian Community! I saw that you created a ticket with our support related to the same question and it was already resolved. As mentioned on our Data storage FAQ: Data retention Your site will be deactivated 15 days after the end of your current subscription period. Atlassian retains data for…

Hello Lindsey, Thank you for reaching out to Atlassian Community! As per the details you provided, I believe your site is being affected by a bug: * Empty field disappears in the new issue view when having a not editable property in the workflow Can you please check the description of the bug just to make sure if it's…

I didn't find any suggestions for that, so I created a new feature request: - Ability to configure "People" field in next-gen projects Please, click on vote and watch to receive updates and feel free to add a comment with more details about why this feature is important for your environment.

Yes, it's not possible to migrate from Atlassian account to Customer account. When a customer is migrated, the customer account is not deleted but set as inactive. If someday you decide that the user must only access the portal and not Confluence anymore, you can just remove all the groups from their profile, so they can…

Would it be possible to share with us a screenshot of how it looks when you click to order the pages? It can be like the screenshot below where we can see both the left sidebar and the Reorder pages menu: Regarding the table width, currently, it's not possible to add a custom value. There is a feature request suggesting…

Hello there, Thank you for reaching out to Atlassian Community! When using an automation to change the issue type, for it to work correctly, it's necessary that the other issue type has the same workflow. The Request type works with the Issue type. For example, changing the Issue type will make the Request type empty and…

Hello Zakia, Thank you for reaching out to Atlassian Community! For Request participants, currently, it's not possible to edit this field using Bulk operation. There is a feature request suggesting the implementation of such ability: * Allow to bulk change "Request participants" Please, click on vote and watch to receive…

Thank you for the details, Paul. I just found out that the new automation in Jira has a Scheduled rule, so the automation can send notifications every 24h hours. Please, check the "Scheduling tasks" on the documentation below for more details: * https://www.atlassian.com/software/jira/guides/expand-jira/automation You will…

Hello Paul, Thank you for reaching out to Atlassian Community! As per the details you provided, you would like to list specific people when using a "People" field on a next-gen Service Desk project, please correct me if I'm wrong. If so, I'm afraid that it won't be possible, since there are no many options in configuring…

Hello Kyle, Thank you for reaching out to Atlassian Community! When creating a linked issue from JSD to JSW, it's possible to copy the original attachments to the linked ticket. The option will show on the bottom of the "Create issue screen". If that's not the case, can you please give us more details about how you are…

Hello Michal, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once…

Hello Sarah, Welcome to Atlassian Community! As per the details you provided, I believe you are using a next-gen project, please correct me if I'm wrong. If it's a next-gen, currently you can create an Epic using the + button on the left side or the Create button if your site already has the new top navigation bar. There…

Hello Ines, Welcome to Atlassian Community! On Jira Service Desk projects, it's possible to add different languages and make it available in the customer portal. Customers will receive notifications on their languages if they change this information on their profile in the portal, it will not be based on automation. Once…

Hello Vinay, Thank you for reaching out to Atlassian Community! Just for us to better understand and help you with this issue, I would like to know what type of issues are appearing when trying to complete a sprint. If possible, send us a screenshot of the screen that appears when trying to complete a sprint. Have you…

Hello Calogero, Thank you for reaching out to Atlassian Community! Testing on my local site I was able to identify that these fields that contains the same name is related to next-gen projects. Next-gen is independent of classic and other next-gen projects, so it's possible to create on each project a field with the same…

Hello Mark, Thank you for reaching out to Atlassian Community! The field "Email confirmation to" is not available internally, it only appears when we open the project to anonymous access. With that said, it's not possible to add a description or modify its name. There is a feature request suggesting the implementation of…

The issue type is used internally and visible to agents, it's something that customers won't see. Request types are visible to customers in the portal and also what triggers the notifications for them and allow the ticket to be visible in the portal. All tickets have an issue type, it doesn't matter if it's a Service Desk,…

Hello @Steffen Köhn Welcome to Community! I understand that it seems a bug. I tested many times and then created the bug with all the details, but they closed it and added this internal note: This is not a bug. Next gen projects don't have resolution. Please use status category field instead. Please, feel free to add a…

In Classic or Server, it's possible to restrict using Issue Security where you can add a security level to restrict some issues to some group or roles. This feature is currently not available for next-gen projects. - Configuring issue-level security If you don't want to use issue security, you can use the workaround below:…

Hello Cyndi, Thank you for reaching out to Atlassian Community! When a filter is deleted it shouldn't send notifications, but when this issue happens, since there is no page in the UI to view all subscriptions for all filters, the only way to remove this subscription is by deleting it directly in the database. In order to…

Hello @lan_xu Welcome to Atlassian Community! When using Jira Cloud, currently it's not possible to create custom project templates. There are feature requests suggesting the implementation of such ability: * Create a Custom Project Template * Allow support for project schemes or templates Please, click on vote and watch…

Hello Alona, Welcome to Atlassian Community! On next-gen projects, previously all projects were created as Open, so anyone with an account in the site would have the ability to see the project. Now, it's required to select the access level of the project, so who is creating the project must select if they want to keep the…

Hello Charles, Thank you for reaching out to Atlassian Community! Just to better understand and help you with this issue, I would like to ask you to open the developer tools on your browser to check if it shows any other error that may help us to find the root cause. Sometimes, the user management page shows this type of…

Hello Rakesh, Welcome to Atlassian Community! When creating a ticket, if it shows this error message, it means that someone set the field as required directly on the field configuration or on the workflow. Since on next-gen Software projects it's not possible to set required fields, I believe you are using a Classic…

Hello Purujeet, Thank you for reaching out to Atlassian Community! When we need to give customer access to Confluence or a Jira product, it's important that their account is migrated and not just create a new licensed account. What I believe that happened in this case since you didn't mention if you migrated the account,…

Hello Madeleine, Thank you for reaching out to Atlassian Community! When using the Roadmap on a next-gen project, currently, it's not possible to add markers. There is a feature request suggesting the implementation of this ability: * Add markers or milestones to roadmap Please, click on vote and watch to receive updates…

Hello Yan, Thank you for reaching out to Atlassian Community! When we add customers to a project, they will have access to all request types. It's not possible to restrict, for example, some request types by organization or domain. There is a feature request suggesting the implementation of this ability: * Customize the…

Thank you for the information. Since it has been a while since you asked this question, I would like to know if it was resolved. When we add a new page to the space, it won't be ordered, so it's necessary to reorder every time a page is added. Is it happening to all users that tried to reorder the pages? Is it happening to…

Hi @[deleted] Thank you for reaching out to Community! The last update was in December 2019. I want to provide a quick update for this topic. this feature, Ability to vote on an issue, is being under consideration to be prioritised in the next couple of months. we will keep you posted with the updates. I know this has…

Hi Marker, It's possible to set this configuration for everyone, but they will also have the ability to disable on their profile. Go to Jira settings > System > Default user preferences > Edit default values. Then, select Notify users of their own changes and Autowatch own issues and Save. Regards, Angélica