Angélica Luz Atlassian Team

Hello Ivan, Thank you for reaching out to Atlassian Community! It's possible to manage multiple sites from one organization and for that, it's necessary to transfer the products from one organization to another. When we create a new Cloud site, it automatically creates an organization. With that said, you must access this…

Hello @Антон Искрин, Welcome to Atlassian Community! Thank you for sharing the tests. Have you tested clearing the browser cache and cookies? If possible, reset Google Chrome to default settings. * Reset the Google Chrome Web Browser to Default Settings Also, since it works in incognito mode, a good test is to disable all…

Hello @Соловьев Андрей Владимирович, Welcome to Atlassian Community! If you are being redirected to id.atlassian.com it means that you are using Trello with Atlassian account. Atlassian account is being integrated with Trello and it's still being rolled out, so for some people, the place to change the avatar will be…

I'm afraid it's not possible. You can manage some permissions using API, but it's basically the same permissions you can manage using the UI.

Hello Yatish, Thank you for reaching out to Atlassian Community! Searching for similar issues to better understand what is happening, it seems that the message you are seeing is related to a DMARC verification failure. Currently, only DKIM is enabled for Atlassian Cloud products, and DMARC is not supported for outgoing…

Hello Mark, Thank you for reaching out to Atlassian Community! When receiving requests or comments by email, currently, it's not possible to block images from signatures to be attached. There are feature requests suggesting improvements for that: * Be able to remove images in mail body * Remove e-mail signatures from…

Hello Andrew, Thank you for reaching out to Atlassian Community! When using the Widget, currently, there is no option to get other information such as the browser or the URL. There are feature requests suggesting improvements: * Capture "Context" (url, ...) with the widget requests * Ability to get web client information…

Hello Rajitha, Welcome to Atlassian Community! Thank you for the screenshot. I can see that you are creating a Classic Service Desk project and to share the settings with other projects, the other projects must also be Classic. Since on Jira Cloud it's possible to create Classic and Next-gen, maybe all the other projects…

Hello Thi, Welcome to Atlassian Community! Free plans are currently only available for Monthly subscription, so in order to add Jira under the same Confluence URL, it will be necessary to change from Annual to Monthly. * Cloud Free FAQs Please note that Atlassian Cloud Free products are only available as monthly…

Hi @Emma Liu, Welcome to Atlassian Community! There was a block on your email address and I removed. It should work now. 550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550…

Thank you for the details, Mario. Searching for more information about the Suggest Changes, we found out that this feature is still being rolled out, so not all cloud sites have this option. * Atlassian Cloud changes Apr 27 to May 4, 2020 Email users with suggested account changes ROLLING OUT From the Change details…

Thank you for the details. I can see that you are using the new navigation bar, so the correct option is the User management. After that, click on Jira Service Desk on the left sidebar to see the list of customers and confirm if the affected customer is active.

Thank you for the details, Divya. Are you watching the tickets that you are not receiving notification? On Jira SW, to receive notifications it's necessary also to be a watcher. By default, we don't receive notifications of our own changes, so if you are the reporter and assignee you won't receive notifications, that's…

Hello Martin, Welcome to Atlassian Community! When a domain is claimed on an Organization, users will receive a notification informing that the administrator manages their Atlassian account and they won't be able to change their email address or full name. Currently, it's not possible to disable this notification. There is…

Hello Kevin, Thank you for reaching out to Atlassian Community! Checking the logs of your site, I was able to find some errors related to customer creation. I will not post the entire information because it contains private information, but the error that shows is the one below:…

Hello Martin, Welcome to Atlassian Community! When customers or users create a ticket using the customer portal, it will always open the ticket view after the ticket is created. Currently, it's not possible to change that. There is a feature request suggesting the implementation of this ability: * Ability to choose the…

Hello Liam, Welcome to Atlassian Community! Many things have changed in Jira in the past few years. The usernames were removed due to GDPR and a new editor was released for the new issue view and next-gen projects. With that said, the [~mention] only works with the accountID on the old view. If adding a comment with the…

Hello Adam, Welcome to Atlassian Community! Thank you for already testing with other options. Checking the logs for your site, I didn't find any other error that could help us identify what is causing this issue. Can you please check if IMAP is enabled for the account? Also, if you are using Azure, the option "Enable…

Hello Vincent, Thank you for reaching out to Atlassian Community! On the new issue view, currently, there is no option to change the order of the statuses. It was only possible on the old view for classic projects where the order could be changed directly on the Statuses page and also on the workflow. There is a feature…

You are welcome! Yes, Roadmap is currently not available for classic projects. There is a feature request suggesting the implementation of this ability: - Enable Roadmap for "classic" project Please, click on vote and watch to receive updates about the feature.

Hello Robert, Thank you for reaching out to Atlassian Community! Grizz Frix is a Star Wars character and it's just used as a reference to show how the notification looks like. There are also other references on the email template. Hope this clarifies! May the Force be with you. Regards, Angélica

Hi Marie, Welcome to Atlassian Community! I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket…

Hello Rachel, Welcome to Atlassian Community! It's possible to add tickets from different projects on a board. After changing the filter as you already did, it will be necessary to map the status for the tickets to be visible on the backlog. Since tickets come from different projects, it's necessary to add the status to…

Hi Denise, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once the…

Hello Alberto, Thank you for reaching out to Community! On Jira Cloud, currently, it's not possible to export or import a single project. There is a feature request suggesting the implementation of this ability: * Allow Single Project Export Please, click on vote and watch to receive future updates about the feature.…

Hello Thomas, Thank you for reaching out to Atlassian Community! Searching and testing using the details you provided, I wasn't able to find an option to hide/collapse all restricted comments. Testing using the old view, the options for comments is to change the order from oldest to newest and vice versa and to hide, but…

Hello @techsico_spencer, Thanks for reaching out to Community! Although I would like to provide a solution for this case, currently in Jira Cloud there is no option to merge tickets. There is a feature request opened since 2004 suggesting this ability and the last update was on 2018 informing that there are no plans to add…

Hello Ivo, Welcome to Atlassian Community! When we add agents to a project, as they are licensed Jira users, they will have permission to add customers. Currently, we can only remove their ability to manage organizations, but we can't prevent them to add customers. To remove the "Manage organization" permission, please go…

Hello @[deleted], Thanks for reaching out to Community! Allow me to step in and help you with this issue. I was able to check that you are a site administrator on the site and you are a member of the group site-admin only. With that said, I believe that you are facing this issue because you are not part of the groups…

Hello @techsico_spencer, Thank you for reaching out to Atlassian Community! When a Service Desk is open for customers to create requests and their own accounts, it will not be possible to block specific emails, unless the project is closed and admins manually added the customers that must create tickets. If you don't want…