Angélica Luz Atlassian Team

Comments

  • Hello Kristiana, Thank you for reaching out to Atlassian Community! I did a bulk search for the domain and I was able to find a bounce on your email address due to the following error: 550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [VI1EUR04FT010.eop-eur04.prod.protection.outlook.com] I removed the…
    in Confirmation Email for email change not comming Comment by Angélica Luz April 2020
  • Hello Divya, Thank you for reaching out to Atlassian Community! I searched for blocks and bounces on your email address and I didn't find anything on our side. Also, there are no blocks for the domain. Is this issue affecting all users? What type of notifications you are not receiving? Is it happening on all tickets? Also,…
    in Email notification stopped suddelnly Comment by Angélica Luz April 2020
  • Hello Martin, Welcome to Atlassian Community! Thank you for your feedback regarding Email requests. I tested on my local site and even disabling the incoming emails, the request type is still visible if a user clicks to create a ticket, so I'm afraid to say that currently, there is no option to remove this type of request.…
    in How to hide Issue Type "email request" in Next Gen project Comment by Angélica Luz April 2020
  • Hello Yahgo, Welcome to Atlassian Community! This issue happens when the widget add-on was not correctly installed, so we need to uninstall and install it again. I did the above and now I need you to go to the widget page again and test if it will load correctly. If you face any issue, please let us know. Regards, Angélica
    in I can't create a Widget on Jira Service Desk Comment by Angélica Luz April 2020
  • Hello Mirte, Welcome to Atlassian Community! Next-gen projects are independent of other next-gen and also from classic projects. With that said, currently, roles, custom fields, request types, and other settings can't be shared between projects, this is only possible for classic ones. * Manage and administer next-gen…
    in Share project role over next gen project Comment by Angélica Luz April 2020
  • Hello James, Welcome to Atlassian Community! As per the details you provided, you are using a Jira Software project, please, correct me if I'm wrong. If that's the case, it's necessary to enable reports on the project settings. Please, go to Project settings > Features and you will see the option to enable. On Service Desk…
    in How do I get to the Reports? I can't see the Icon. Comment by Angélica Luz April 2020
  • Hello Mario, Thank you for reaching out to Atlassian Community! The Suggest changes button appears when the user's account is not managed. Since the Atlassian account was introduced in 2017, administrators can no longer change users' details like email addresses and full names, unless the domain is verified. With that…
    in Suggest changes inside User Profile Comment by Angélica Luz April 2020
  • Hello di, Welcome to Atlassian Community! The roadmap is a great feature for next-gen projects and it received some updates since it was released. Currently, there is no option to show time spent directly on the roadmap, it will be necessary to click on the desired ticket to open it on the right side of the roadmap in…
    in Can I add to the roadmap a display of the time spent on a task in addition to the date? Comment by Angélica Luz April 2020
  • Hello John, Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, I would kindly ask you to share a screenshot of how the tables are showing when you access the ticket. Is it happening on a classic or next-gen project? If it's a classic one, are you using the new issue view? Is it…
    in Did tables in Service Desk Cloud issues just get broken? Comment by Angélica Luz April 2020
  • Hello Daniel, Welcome to Atlassian Community! I tested installing Horreum on both Free and Standard site and I was able to confirm that this app is actually not supported on Next-gen projects. Enabling the app on a Classic software project, I was able to see the options when accessing its menu. If you need to use this…
    in Por que no puedo iniciar la app HORREUM Budget Project?. Comment by Angélica Luz April 2020
  • Hi Neetu, Thanks for reaching out to Community! When adding a participant or an organization to a ticket, for them to be able to receive notifications, the request type must not be empty. The request type is what triggers the customer notifications to be sent. Is this user only a participant on the ticket or they are also…
    in Send email to random email address(es) Comment by Angélica Luz April 2020
  • Hello Colleen, Welcome to Atlassian Community! Just to make sure that we are on the same page, I would like to know if you are using the new or the old issue view. If you are using the new issue view or next-gen projects, the option to change the order of the comments is not available at the moment. There are feature…
    in Change order of comments and responses to show most recent first (descending) Comment by Angélica Luz April 2020
  • Hello Neetu, Thank you for reaching out to Atlassian Community! When a ticket is shared with an organization, members must go to the portal and opt-in to receive future updates. With that said, members of the organization will only receive the notification when the ticket is closed if they go to the portal and turn the…
    in service Desk Email to organization Comment by Angélica Luz April 2020
  • Hello Mitesh, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once…
    in Adding a Customer Portal user as Viewer to Service Desk project Comment by Angélica Luz April 2020
  • Hello Henning, Welcome to Atlassian Community! This notification that you received is related to a filter subscription, but it shows this summary and no content on the body because you are not part of a group that doesn't have permission to the filter. In this case, it's necessary to check who is the owner of the filter…
    in [JIRA] Subscription: ${searchRequest.getName()}, where does it come from Comment by Angélica Luz April 2020
  • Hello Angel, Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, I would like to know more details about what type of file you are attaching to the page. Testing on my local site, I was able to save images and download PDFs, that's why it's important to know what is the type of…
    in Error download attachments knowledge base Comment by Angélica Luz April 2020
  • Yes, the error message appears because it wasn't configured correctly. Please, follow the steps of the documentation I sent on my previous answer. 1. Configure your domain in your Atlassian Account For Jira to send email notifications from your own domain, you'll need to prove ownership of the domain. In order to verify…
    in dkim failed Comment by Angélica Luz April 2020
  • Hello Liz, Welcome to Atlassian Community! Thank you for sharing. I'm glad that you found where to create classic projects. By default, new sites have only the option to create next-gen projects and the classic ones need to be enabled manually on the project settings. If there is anything else we can help with, please let…
    in Classic project templates Comment by Angélica Luz April 2020
  • Thank you for testing, Sudhir. With that, we can confirm that is some specific configuration on your organization's laptop. For now, we must wait for the bug to be fixed. Please, click on "This affects my team" and also watch the bug to receive future updates.
    in Editing restricted Comment by Angélica Luz April 2020
  • Hello Josana, The only way to make the internal comment as public again is by editing it and clicking on "Reply to customer" and it will generate a notification to the customer. In this case, I would suggest disabling the notifications while fixing the issue. Go to Project settings > Customer notifications (for classic…
    in Customer email responses have suddenly started sometimes becoming Internal Comments Comment by Angélica Luz April 2020
  • Thank you for the details, Ragnar. Searching using the details you provided, I was able to find that this issue is related to a bug, but don't worry, there is a fix for that. * User created with admin username when an instance is subscribed To fix the issue it's necessary to contact our migration support team, so they can…
    in Project lead user disappeared after restore database Comment by Angélica Luz April 2020
  • Hello Francis, Thank you for reaching out to Atlassian Community! Since the new issue view was released, including the new customer portal, the Date Time Picker doesn't work correctly and only shows 30 minutes interval. This is a bug and it's being tracked on the link below: * Unable to customize the minutes when using…
    in Date Picker edit minutes Comment by Angélica Luz April 2020
  • Hello Michaël, Welcome to Atlassian Community! On the Customer portal, currently, there are no settings that allow admins to disable this option. There is a feature request suggesting this option and I saw that you already added a comment there: * Ability to disable "Don't notify me" option from the Portal Please, make…
    in Is it possible to prevent customers from disabling notifications on the portal and in Mails ? Comment by Angélica Luz April 2020
  • Hello Michael, Welcome to Atlassian Community! The new issue view can be enabled and disable thought the profile settings and this configuration can be changed for each user, it not applicable for the entire site. Can you please go to your Profile picture > Settings? On this page, it will show the Jira labs where the…
    in JSD Not Allowing New View For Tickets Comment by Angélica Luz April 2020
  • Hello Waqib, Welcome to Atlassian Community! I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket…
    in We are unable to get ticket from the customer when they email us at our support email Comment by Angélica Luz April 2020
  • Hello Andrei, Thank you for reaching out to Atlassian Community! I've searched for this feature and also workarounds, but I didn't find anything that could help us, so I'm afraid to say that currently there is no option to disable focused comment. There are no suggestions for the implementation of this ability, so please,…
    in How to disable focused comment in jira Comment by Angélica Luz April 2020
  • Hello Stefan, Thank you for reaching out to Atlassian Community! Reading the details you provided, I believe that the best option, in this case, would be using an add-on like ScriptRunner. Automation is a feature available only for Jira, so currently, it's not possible to create automation rules in Confluence to create…
    in Auto create JSD ticket directly from Confluence Comment by Angélica Luz April 2020
  • Hello @이상미, Thanks for reaching out to Community! I can see that the domain has been verified but on https://domain-check.atlassian.com/ it shows that DKIM records are missing and SPF entry is also missing. After verifying the domain, in order to change the outgoing email in a Service Desk project, it's necessary to follow…
    in dkim failed Comment by Angélica Luz April 2020
  • Hello @Дмитрий, Welcome to Atlassian Community! In order to change your Avatar picture on Trello, please click on the avatar that is usually the initials on the top right > Profile and Visibility, and then you will see the option to change your avatar. Please, give it a try and let us know how it goes. Regards, Angélica
    in изменить фото на аватарке Comment by Angélica Luz April 2020
  • Hello Laura, Welcome to Atlassian Community! There is a known issue when trying to change the username in Trello, but it's related to non-latin characters. I'm not sure if that's your case since you are using Spanish, but let's test. Please, check your name in your Atlassian account…
    in Cómo puedo cambiar mi nombre de usuario en Trello. O no hacerlo visible Comment by Angélica Luz April 2020
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