Angélica Luz Atlassian Team

Hello Phil, Welcome to Atlassian Community! Thank you for sharing the details. Are the users facing this issue when they try to login directly on xxxxx.atlassian.net? Would it be possible to test logging in on id.atlassian.com? I've checked some similar cases and most of the cases were newly created users, is this also…

Hello Marilyse, Welcome to Atlassian Community! I added your questions and my replies below each one. How do I assign issue(s) to a team defined in the People Tab, instead of just individuals? Issues can be assigned only to one person. Currently, it's not possible to assign an issue to a group of people or a team. Is there…

Hello luchillo17, Thank you for reaching out to Atlassian Community! Since January this year, it's possible to create new organizations. You can find more details on the feature below: * Allow organization administrators to create new organizations Please, go to https://admin.atlassian.com/o/create to create a new…

Hello there, Thank you for reaching out to Atlassian Community! Testing using the same template as you, the widget works correctly. Have you confirmed if the settings to allow to access the portal without logging in are enable? Please, go to Jira settings > Products > Configuration and confirm if it's configured as below:…

Hello Mohamed, Thank you for reaching out to Atlassian Community! For a reply to be added as a comment on a ticket, the person who is replying must have permission on the ticket. For them to be able to comment on the ticket, the reporter or an agent must add them as a participant of the ticket. Related to the Project Email…

Hello naveenkumar_dp, Thank you for reaching out to Atlassian Community! When we open a project to allow customers to create their own accounts, currently, it's not possible to restrict this option for specific domains. An open project will allow anyone to create accounts as customers. There is a feature request suggesting…

Hi @SR, Thank you for reaching out to Community! If the issue types were added to the project and linked to an Epic, it will also show on the roadmap. For an issue to be shown on the roadmap, they need to be linked to an Epic. Regards, Angélica

You are welcome! I'm glad that it's working. The blocks and bounces can be found by us only. We have an internal tool where we can search for a specific email address or a domain where it shows all affected emails. Have a great weekend!

Hi Yatish, I'm checking if someone could add an update on the feature. Regarding the IPs, it's important to whitelist to make sure all of our notifications will be delivered correctly and the products will work as expected.

Thank you for sharing the details, Sergio. So, just to make sure I understood. If you use a custom email as the outgoing email, the notifications are not being sent, but on a new project with the support@domain.atlassian.net it works, is that correct? Would it be possible to test your custom email on a Classic Service Desk…

Hello Adriana, Welcome to Atlassian Community! I'm able to see that your account is linked to Trello, but not linked to a Jira Cloud site. Is this account that you are using in community the account that was also linked to a Jira site? Were you the only site administrator? Since community is public, is up to you if you…

Hello Kyle, Thank you for reaching out to Atlassian Community! It's possible to add agents to an organization, but it's not recommended. Agents receive system notifications and when they are added to an organization, Jira may recognize them as a customer and not an agent. Most of the time, agents that are part of…

Hello Maksym, Thank you for reaching out to Atlassian Community! The main page can be changed by each user, it's currently not possible for an admin to select the default page for all users. Please, ask the users to go to "Your work" page and select the option below: If you have any other questions regarding this matter,…

Olá Samantha, Seja bem-vinda ao Atlassian Community! Obrigada por compartilhar os prints. No primeiro vejo que o filtro tem mais opções e no segundo onde aparece as subtarefas, está somente filtrado por projeto, tipo e categoria. Se você filtrar somente por sprint, sem selecionar mais nenhum campo, as issues aparecem?…

Hello Ali, Thank you for reaching out to Atlassian Community! When a customer is part of an organization, they will always have the option to share or create as private, it's not possible to set the default value or remove the option to create a private request. Agents have permission to see all organizations, so when they…

Hello Niel, Thank you for reaching out to Atlassian Community and for sharing the details. Searching for similar issues, I found that this issue is related to a bug. I deleted both fields on my local site, but now I'll have to wait to check if it will show again tomorrow or in the next few days. Please, check the link…

Hello Rosa, Thanks for reaching out to Atlassian Community! When a domain is claimed on an Organization, users will receive a notification informing that the administrator manages their Atlassian account and they won't be able to change their email address or full name. Currently, it's not possible to disable this…

Hello Daniel, Welcome to Atlassian Community! On a Service Desk project, currently, if we disable notifications it will be applied to all customers and all request types. It's not possible to manage notifications for each one. There is a feature request suggesting the implementation of this ability: * Customize…

Hello Andres, Thank you for the details. We are working on this bug and I'll share some tests we made. I'm facing this issue on my test site and I can't export the roadmap using Safari and Chrome. On Firefox it works normally. The weird thing is that, if someone else accesses my instance, they can export the roadmap using…

Hello Erin, Thank you for reaching out to Atlassian Community! Searching for bugs or similar cases, I didn't find anything that could help us. As a test, can you please click on "Reply to customer" to check if it shows any text? Is it happening to all tickets? If you add any other information and save, does it work?…

Hello Gustavo, Thank you for reaching out to Atlassian Community! Checking the details of your site, I can see that there is a Free plan for Jira Core and Standard plan for Software and Service Desk. With that said, I would like to know what type of project the user was trying to create with a shared configuration. Is it…

Hello Matt, Welcome to Atlassian Community! When a ticket is opened automatically, it might be related to some automation. Can you please check on the ticket history if it shows who reopened the ticket? Is it happening on a classic or next-gen project? To confirm if there is some automation, please go to Project settings >…

Hello Giulio, Thank you for reaching out to Atlassian Community! Just to make sure that we are on the same page, I would like to confirm if you are using Jira Cloud or Server. I see that you added a link to a Jira Cloud Free site, but I don't see you listed as a user of the site. Also, I see your email linked to another…

Hello Tyler, Thank you for reaching out to Atlassian Community! Checking the details you provided, it seems that this issue is related to a bug. The bug was already closed since there was no new case since 2018. * Context Flagged custom field causes error when Flagging issue on Board Can you please check if there is more…

Hello Sergio, Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, I would like to know if after adding customers, if they receive any other type of notification. I checked for blocks and bounces for your domain and I didn't find anything. Are the customers from the same domain…

Thank you for sharing the screenshot, Christian. I checked the email notifications for JS and it seems that he received only one email notification in the last 7 days. The notification was related to an "Issue Created" event. Then, I searched for blocks and bounces and I found some for the emails with the same domain and…

I checked the logs for all notifications related to your email address and found out that is was delivered. Since you didn't mention a ticket, I checked a random one. The screenshot below is related to a mention made today: If you allow, I can post the issue key here and also, I can search for the logs for specific issue…

Hello Kwolfe20, Thank you for reaching out to Atlassian Community! Checking the details of your site, I can see that there are two administrators on the organization, and in order to remove you, the other admin must access the org and do that. Please, ask Kap to go to admin.atlassian.com, select the Organization > Settings…

Hello Christian, Thank you for reaching out to Atlassian Community! When using Jira, by default, we don't receive updates about our own changes. With that said, since you are the reporter and the assignee of a ticket, you won't receive notifications. As a workaround, you can create a customer account with another email…

Hello Naomi, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know if this is happening with specific fields or all fields. Have you checked if the fields are not configured to be hidden when empty? This information can be checked on Project settings > Request types > Edit…