Angélica Luz Atlassian Team

Hello @Marcin Szymkowiak and @felix.weber, Testing on my local site, the Clone action didn't count as global execution. I believe that it's also considered as a "Create issue". I created a simple rule to clone the issue to a Software project when an issue on Service Desk is created. The rule was created on the SD project.…

Hello Bhagavan, Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, I would like to know if you can share with us the steps you are following and on what page you are seeing the error. For us to replicate, it's important to know the steps, so we can follow here to confirm if…

When the project is open, it's not possible to remove customers or users. In this case, to delete or inactivate their account, it's necessary to go to Cog Icon > User management > Jira Service Desk and click on on the customer you want to delete/disable. On this page, you will be able to delete the accounts from customers…

Hello Josana, Thank you for reaching out to Atlassian Community! Testing on my local site, I wasn't able to replicate the same issue. Both Classic and Next-gen projects show the related articles and show results when I search for an article. Is this issue happening to other users? Have you tried to unlink and link the…

Hello Massimiliano, Thank you for reaching out to Atlassian Community! Testing on my local site adding the code block using the backquote, it worked normally when editing, and after saving it was visible as well. Just to make sure that we are on the same page, I would like to know if you are typing the backquotes directly…

Hello Semir, Welcome to Atlassian Community! Just for a better understanding of the issue, as a first test, I would like to ask you to open the developer tools on your browser and check the Console tab to see if there are any other errors that could help us identify what is causing this. Is this happening when you use the…

Hello Falguni, Welcome to Atlassian Community! The Jira mobile app is a great option to work on tickets while you are not able to access your Jira through the web version, which is much more complete. The app received many updates and has more options nowadays, but Dashboards are currently not available. There is a feature…

Hello Orel, Welcome to Atlassian Community! Reading the details you provided, I believe that the Severity that you mentioned is related to a custom field, please correct me if I'm wrong. If that's the case, when creating a next-gen project, it will be necessary to create the same custom field for each new project. Next-gen…

Hello everyone, Thank you for reaching out to Atlassian Community! The issue that you are facing was reported as a bug yesterday. Our dev team are already working on a fix: * KB articles don't show up in the Widget search Please, click on "This affects my team" and also Watch to receive updates about the Bug. Regards,…

Hello David, Thank you for reaching out to Atlassian Community! Checking the details you provided and searching for some option or workaround, I'm afraid to say that there are no settings in Jira that prevent the email address from being visible in Gmail or any other mail client. Although I didn't find a workaround,…

Hello Birte, Thank you for reaching out to Atlassian Community! When using Jira Service Desk with Confluence, it's only possible to link an entire space and not a single page. With that said, if you want customers to see the specific page that you mentioned, you can copy or move it to a new space in order to link to the…

Hello @Юрий Степук, Welcome to Atlassian Community! Just for us to better understand and help you, we need more details about your use case. Meanwhile, please, check our documentation about Roadmaps on next-gen projects: * Enable the roadmap If that's not the case, please let us know where do you need to add the Roadmap.…

Hello Mike, Thank you for reaching out to Atlassian Community! Reading the details you provided, I'm afraid to say that there is no option in Jira or Confluence that allows copying the attachments from a Jira ticket to a Confluence page. In this case, it would be necessary to use some add-on like Scriptrunner. I found two…

Hello Andy, Thank you for reaching out to Atlassian Community! Just for us to better understand and help you with this issue, we would like to know more details about the issue you are facing. Is it showing an error when you click on "Export"? If so, can you share with us a screenshot of the error? Are you the only user…

Hello Kelly, Welcome to Atlassian Community! As per the details you provided, I understand that you would like to change the notifications' email address to the email from the customers' domain, please correct me if I'm wrong. If that's the case, the only way to do that is by verifying the domain. Also, it's possible to…

Hello @Arjun Shivraj Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support about this issue and they found out that there was a duplicated entry of the widget in the database. They uninstalled and installed the widget again and the issue should be resolved. If there is anything…

Thank you for the details, Anurag. Just to make sure that we are on the same page, are you facing this issue on a Jira Cloud site? If that's the case, I see that there are three administrators and a total of 125 users, so it would be good to confirm the permissions and if other users are facing this issue. Also, since the…

Hello @Robin Marcenac, Thank you for reaching out to Community! The issue mentioned on this thread was related to an incident and it was already resolved, so as you are still facing this issue it might be related to permission or some setting. I see that you are a site administrator of a standard Jira site, so please, open…

Hello @[deleted], Thank you for reaching out to Community! May we know if the project is open to anyone with an account on the site? To confirm that, please go to Project settings > Customer permissions (classic) or Project settings > Channels > Customer permissions (next-gen). If the "Who can access the portal" option is…

Olá @Italo Qualisoni [e-Core], Obrigada por entrar em contato com o Atlassian Community! Acredito que seja pela forma que o video foi editado, pois aquele não é o esperado. Os artigos sempre aparecem dependendo das palavras utilizadas no summary, para que ai apareçam os artigos que sejam relacionados com o problema que a…

Hello @Gregg Humerickhouse, Thank you for reaching out to Atlassian Community! On Jira Cloud, currently, the only way to find the unsaved comments is by going directly to the ticket. Based on your question, I created a feature request suggesting an improvement for that: * Ability to see all unsaved comments Please, click…

Hello Davide, Thank you for reaching out to Atlassian Community! When using Jira Service Desk, agents receive system notifications, which currently it's not possible to edit. Only customer notifications have the option to customize, but for agents, as they receive another type of notifications, there is no option to edit…

Hello Judith, Welcome to Atlassian Community! Checking on our tools, I found that there were bounces on 67 different email addresses from your domain. I removed those bounces and they should receive the notifications now. If the emails are not from the same domain as your email, then the only way for us to check is if you…

Hello Martijn, Welcome to Atlassian Community! Thank you for the details. Checking on our tools, I found a bounce on his email address, that's why you were not receiving the reset password email. 550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's…

Hello Anurag, Thank you for reaching out to Community! I searched for similar issues related to this error but didn't find any that is related to delete a board. Can you open the developer tools on your browser and check if it shows any other error while you are trying to delete the board? Is it happening to other users…

No problem. I recorded a gif and followed the steps you mentioned: If that's not the correct steps, feel free to share a video with us as well, because so far, we couldn't replicate.

Hello Ankit, Thank you for reaching out to Community! I tested the same REST API I posted on this other thread just to make sure it was still valid and it worked. I see that you are not using the same order, so I'm not sure if it will work. Can you please use the same template I posted and just change the IDs? I see that…

Hello @Ivo Pereira Tromm, I've been testing the survey since my last response here and it has been working normally. It was about 40 days testing and it didn't expire, I talked to the team responsible for that and they told me that indeed the survey doesn't have an expiration date, so what I said on my previous response…

Hello everyone, We know this question was created some time ago, so we would like to give an update about the current process for changing an Atlassian Cloud URL. Previously, it would be necessary to create a brand new site with the desired URL and migrate from one site to another. This method is still being used because…

Hello JDC, Welcome to Atlassian Community! The customer portal, currently, doesn't work with SSO. Customer accounts are stored locally and it's not possible to sync their accounts with GSuite. There is a feature request suggesting the implementation of this ability: * SSO integration with JIRA Service Desk Please, click on…