Angélica Luz Atlassian Team

Hello Jason, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support and your administrator informed us that the issue was resolved. If you face the issue again or have any other questions, please let us know. Regards, Angélica

Hello Ken, Welcome to Atlassian Community! When linking Confluence to a Jira Service Desk project, it's possible to link an existing space with pages that were already created. It's not possible to link separated pages for different spaces. For more details, please check the documentation below: * Set up a knowledge base…

Thank you for the details. We tried to replicate the issue here following the same steps and we didn't face the issue. Have you talked to your IT manager regarding the IPs and domains? If after whitelisting everything the issue is not resolved, please, ask your site administrator to raise a request on…

Hi @[deleted], I created a ticket on your behalf with our GDPR team and they will help you delete your account. You should have received a notification and soon someone will contact you. Also, I saw that you are a user on a Cloud site gxxxxxxxx.atlassian.net, so once your account is deleted, you will also lose your access…

Hi @Bernhard Gruber, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support about this issue and they are already helping you. When the ticket is resolved, feel free to share the resolution here to help other community members that may have the same issue. Regards, Angélica

Hello Yatish, Thank you for your question. The custom fields' page changed and now the correct option is "Contexts and default value".

Hello everyone, Jira Cloud changed a lot since this question was created, so I would like to update this thread to add the current behavior when adding a link to another issue on the description and comments. The new issue view uses Markdown editor and in order to mention another ticket, you can simply type the issue key…

Hello Jason, Welcome to Atlassian Community! The Example Customer is an account created for the Demo project that it's for testing purposes. After testing the Demo project, it should be deleted and if not deleted, it shouldn't be used for production. Regarding the Example Customer, to complete delete the account, it's…

Hello Agnieszka, Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, I would like to know if it shows any error when changing the assignee. Can you please open the developer tools on your browser and check on the Console tab if it shows any error while following those steps?…

Hello Rune, Thank you for reaching out to Atlassian Community! The order of the projects in the customer portal is by popularity and the sorting is cached. The cache timeout is 1 day, that's why the order may change from one day to another. There is a feature request regarding the project's order in the portal: * Ability…

Thank you for the details, Rameez. Since many users are facing this issue, it could be something related to network, something blocking this feature from work correctly. Can you please open the developer tools on your browser and check on the console if it shows any error while opening the notification panel? Also, please…

Hello Djalma, Thank you for reaching out to Atlassian Community! Reading the documentation, I believe that it's indeed not updated because usernames are not supported anymore. In order to add participants, it's necessary to use the accountId as mentioned on the error. Please, use the documentation below that it's the…

Hello Julia, Welcome to Atlassian Community! In order to access Jira Service Desk projects, besides having a license, the project administrator must also add you as an Agent in the project, otherwise, you won't have access. Regarding creating new projects, licensed users can create next-gen projects, but only…

Hello @Martin Gabriel, Welcome to Atlassian Community! When using Jira Service Desk, it's possible to set a banner for the Help Center, which is the main page. There is a feature request suggesting the ability to add a banner for each Portal: * Allow adding a different banner to each portal Please, click on vote and watch…

Thank you for the information, Mitchell. On Service Desk it's not possible to restrict notifications based on request types, so if you are receiving notifications for one request, you should receive for others. Can you please confirm if on the tickets related to "Get IT help" and "Report an incident" if you are not a…

Hello Thomas, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support and they found out that the Automation plugin is not installed on your site. If you have any other questions, please let us know. Regards, Angélica

Since the user has a license and it's a viewer, then they can comment directly on the ticket but not using the customer portal. When they are in the customer portal they see this URL: https://xxxxxxxx.atlassian.net/servicedesk/customer/portal/12/IT-123 If they want to see the ticket internally, they can just click on the…

Olá Samuel, Obrigada por entrar em contato com o Community! Apenas para ter certeza que estamos na mesma página, gostaria de confirmar se as categorias que você fala são as que aparecem na lista de projetos. Caso sim, para deletar essas categorias ou adicionar novas, você precisa clica no ícone de engrenagem no canto…

Hello Milan, Welcome to Atlassian Community! The Jira mobile app has fewer options for search and currently, the only available fields are: * Project * Type * Status * Assignee * Resolution * Label * Fix Version * Affects Version * Order by It's not possible to use the advanced search or add more fields to the search.…

Hello @Jean Mignault, Welcome to Atlassian Community! I was able to see that all users were able to log in on the site today. Is everything working as expected? If she is still facing the same issue, please, send us a screenshot of the error and let us know if the same error happens if she tries to log in using another…

Hello @Raunak , Thank you for reaching out to Atlassian Community! On Cloud, currently, there is no option to edit the options to login. Users will have the ability to login with email/password or Google, Microsoft, Apple. If their account is synced with GSuite, when adding their email, they should be redirected to Google…

Hello Michael, Thank you for reaching out to Atlassian Community and thank you for all the details. I understand that you would like to send a notification for a custom event and you followed the correct steps. The notification scheme and custom events are for internal users because it generates a system notification that…

@Brett Larson I just found out that this issue is a bug and they started to roll out the fix yesterday. - Field "Filter by" is greyed out on reports while adding/editing a series The issue should be resolved by Thursday. Please, click on "This affects my team" and also watch the bug to receive updates.

Hello Brett, Thank you for reaching out to Atlassian Community! I was able to replicate the same error as you using Firefox 77.0.1, so I would like to know if you are also using the same browser and version. On Chrome, it worked normally and Firefox in incognito mode also worked. Then, suspecting of an extension, I…

Hello Reynalda, Thank you for reaching out to Community! You can follow the steps of the documentation below to migrate from Classic to Next-gen. * Migrate between next-gen and classic projects As John said, you need to create a new project, it's not possible just to change the project type, so after that, follow the steps…

Hello Tobias, Welcome to Atlassian Community! I saw that there are many bounces on more than 1000 email addresses for this domain. I removed the bounces from the addresses that already had an account on your site and now they should receive notifications. I tried to remove the bounces for all addresses but since there are…

Thank you for the screenshot, Rameez. I'm using the same version for Firefox and Chrome, but I couldn't replicate the issue. Even changing the zoom to a small percentage or above 100%, it doesn't show the scroll. Are you using Jira on a laptop? Have you tested using a monitor or a computer? Is it happening to other users?

Thank you for the details, Mitchell, but I'm not sure I understood. Issues and Requests are the same, so I'm still not sure what type of notification you are not receiving. The screenshot you sent is related to Agent notifications. These notifications will be received only by licensed users, in this case, the assignee and…

Hello Aiden, Thank you for reaching out to Atlassian Community! Reading the details you provided, I'm afraid to say that it's not recommended to use an alias as a custom email address for a Service Desk project. On a project it's important to use an email that no one has access, it should be an email address exclusively…

Hello Hokali, Welcome to Atlassian Community! It's possible to allow people to create tickets without logging in on your site. With that said, the portal will be public, so anyone on the internet can find the customer portal and see the request types. For that, please go to Cog Icon (Jira settings) > Products >…