Angélica Luz Atlassian Team

Hello Rob, Thanks for reaching out to Community! The only difference between a Jira administrator and a Trusted user is that the trusted user can invite users. Both will have access to Cog icon > System, Products, Projects, Issues, Apps. The difference in the UI for the Trusted user is that when they click on "Switch to"…

Hello João, Welcome to Atlassian Community! Thanks for sharing the post. The steps that you need to follow are basically the same. It's not possible to move a ticket from one instance to another directly, it will be necessary to filter on Filters > Advanced issue search, export the CSV file, and import on the desired…

Thank you for the screenshots, @Customer Experience. Testing on my local site, I was able to replicate the same behavior. Even disabling all the notifications on the profile, if the project administrator added a group where you are part of on the notification scheme to receive notification for comments, for example, you…

Hello Arvind, Welcome to Atlassian Community! I can see that you are an administrator on two sites and both sites you have more than one account, so I will share here some details to help you find out the admin account. Site 1: kxxxxxxx.atlassian.net Site admin: axxxxx.g@xxxxxxxx.com User (no admin access):…

Olá Mirela, Obrigada por entrar em contato com Atlassian Community! Estava prestes a criar um ticket com nosso suporte para que eles pudessem acessar seu site e adicionar você como administradora da Organização e então verifiquei que você já foi adicionada. Você conseguiu contato com o antigo administrator para que ele te…

Hello @devangpadhiyar, Welcome to Atlassian Community! Testing using a Free site, I went to my.atlassian.com and clicked to cancel the subscription as well, but there is no button to reactivate the site, but I found a workaround that does the trick. On the Manage Subscriptions page (the one from the screenshot) click on…

Hello @Sirisha.Pindi, Welcome to Atlassian Community! Checking your account on our tools, I see that the email (the one you are using here in community) is not associated with any Jira site. Can you go to id.atlassian.com to login and then go back to the Jira site to check if you will be automatically logged in? If not,…

Thank you for the details, Nick. So you are able to select any request type and save, but once you go back to the settings it shows as "Report a system problem" again, is that correct? Testing here also with a Gmail, it works normally so we need more tests to check what is happening. Can you please open the developer tools…

Hello @kauger, Thank you for reaching out to Atlassian Community! As @Mikael Sandberg and @John Funk mentioned, it's possible to do that using Automation directly on the desired project. The screenshot that you added is the built-in Automation in Jira Service Desk that will be removed in the future and only Project…

Hello Jeff, Welcome to Atlassian Community! Testing on my local site, I wasn't able to replicate the same issue. Are you still facing this issue? Is it happening on a next-gen or classic project? I'm not sure if the browser would affect something like this, but can you check if it happens using another one? Were there any…

Hello @Sam Cusano, Welcome to Atlassian Community! When using Jira Service Desk, tickets are visible in the customer portal when the Request type is set. If the Request type is empty, customers won't be able to see the ticket and won't receive notifications. I understood that the ticket is created in Service Desk, but then…

Hello Cezara, Welcome to Atlassian Community! Testing on my local site I was also not able to add Watchers on Two Dimensional gadget, so I believe that this is a restriction of the gadget. I didn't find any related issue or a feature request suggesting this, so please, feel free to raise a feature request on…

Hello @Customer Experience, Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, can you please share with us screenshots of the notifications you are receiving? Just make sure to hide any private information. Regards, Angélica

Hello Alexey, Thank you for reaching out to Atlassian Community and for the details provided. Searching for similar cases and workarounds, I believe that currently without an add-on, it's not possible to use Google Analytics on the customer portal. There is a feature request suggesting the implementation of such ability: *…

Hello Lasse, Welcome to Atlassian Community! In order to move tickets from one site to another, it's necessary to export the issues to CSV and import it on the desired Jira site. Go to Filters > Advanced search and filter all the issues that you need to move. Then click on Export > Export Excel (CSV). After that, please…

Hello @Rodriguez, Jhon Ronald, Thank you for reaching out to Atlassian Community! Queues on Classic and Next-gen projects are refreshed automatically when new issues are created, resolved, assigned, and so on. Just to make sure we are on the same page, can you please give us more details about the steps you are following?…

Thank you for the information, @roshy45. I would like to confirm if Jira is accessible to the public (anyone on the internet). If it's accessible only on your network or using a VPN, then this issue might happen. So please, confirm if it's accessible to the public. If it's open and it's still not working, please reach out…

Thank you for the details, Udi. Are you using a custom email address on the project or is it the default email created by Jira? If it's a custom email, is it configured as IMAP or POP? Is it a shared mailbox? Are both emails being created at the same time or is it created after a while?

Hello @Stuart Cooney, Welcome to Atlassian Community! In order to manage their accounts and change users' full names, it's necessary to claim the accounts. For more details, please check the documentation below: * Make changes to a managed user account Also, I would like to clarify that it's not possible to change…

Hello @pooja kempegowda, Thank you for reaching out to Atlassian Community! Testing on my local free site, I was able to install Zapi, so I wonder if it might be a restriction because you are using a mobile. Can you please try to install the app using a computer instead of using the mobile? If the same issue appears,…

Hello Karthick, Welcome to Atlassian Community! Checking for similar cases, the issue would be related to "nocheck", but I see that you are using the correct one that is "no-check". * Cross Site Request Forgery (CSRF) protection changes in Atlassian REST Just for a better understanding of the issue, can you please give us…

Hello Lukas, Welcome to Atlassian Community! When using Jira Cloud mobile App, currently, there are no widgets available. There is a feature request suggesting the implementation of this ability: * Widget for Jira Cloud Official mobile app Please, click on vote and watch to receive updates about the feature. Regards,…

Hello Nick, Thank you for reaching out to Atlassian Community! Just to better understand and help you with this issue, I would like to know if it shows any error if you try to select a request type or if it just doesn't show on the list. Can you check if the desired request type has only a Summary and Description set as…

Hello @BREN-Inc Ticketing, Welcome to Atlassian Community! When it comes to LDAP integration, this option is currently only available for Server and Data Center. There is a feature suggesting support for LDAP in Cloud as well: * Support LDAP integration with Cloud Please, click on vote and watch to receive updates. On…

Hello Alexis, Welcome to Atlassian Community! When filtering sub-tasks, currently, there is no option to show the tasks' summary. Hovering the mouse over the task issue key will show the summary, but it's not possible to show it on the list. There is a feature request suggesting the implementation of such ability: * When…

Yes, it's necessary to upgrade because the multi-lingual portal is available in version 4.11. * Jira Service Desk 4.11.x release notes If you don't want to upgrade, then you can contact the vendor of the add-on for them to help you find what is causing the issue regarding the Ukrainian language. * Translation for Jira…

Hello @Glyph Lefkowitz, Welcome to Atlassian Community! When using the Jira Cloud for Mac, currently, it's not possible to clone an issue. This option is only available on the web version. There is a feature request suggesting the implementation of such ability: * Mac Application - Enable Clone Issue Please, click on vote…

Hello Rob, Thank you for reaching out to Community! Checking for similar issues, I found a bug that was closed a while ago because our dev team couldn't replicate the issue. * Chrome shows security warning when in an Agile board view I reopened the bug for them to investigate the issue again. Checking the logs of your…

Hello Paulo, Welcome to Atlassian Community! The error message on the log means that the customer that is sending the email doesn't have permission/was not added to the project. There are two options to fix that: 1 - Manually add the customer to the project. Go to Project > Customers > Add customers. After that, if they…

Hello @Ioanna Lampronikos, Welcome to Atlassian Community! There was an incident on August 26 that affected Jira Service Desk, Software, Core, and Bitbucket. For more details about what happened, please check the link below: * https://jira-service-desk.status.atlassian.com/incidents/zf45jgkb25gj If your Service Desk has a…