Angélica Luz Atlassian Team

Hello @Sharon Curtis, Thank you for reaching out to Atlassian Community! In order to edit a workflow, the user must be a project administrator so they can access the workflow's page on the project settings, but also, as John and Jack mentioned, they need to be a Jira administrator. For more information, please check the…

Hello brose@sparton.com, Thank you for reaching out to Atlassian Community! The Roadmap feature is currently only available in Jira Cloud for both next-gen and classic projects. There is a feature request suggesting the implementation of Roadmaps for Server/Data Center: Roadmap feature for JIRA Server You can vote and…

Hello @juliab, Thank you for reaching out to Atlassian Community! When you are an administrator or an agent, you can add customers directly to the project on the customers' page. Add and remove customers If the managers are internal users with access to Jira Software or Confluence, for example, it won't be necessary to…

Hello @Admin, Welcome to Atlassian Community! The issue that you are facing is a known bug where certain elements on the portal are not translated. Incomplete Portal translation The workaround, for now, is to change the user's preferred language on Profile picture > Profile > Language. If it's an Atlassian account, it's…

Hello @Bin, Thank you for reaching out to Atlassian Community! When using SLA, currently, the conditions are only based on statuses, resolution, assigned/unassigned, comments, and issue created. It's not possible to change that or add other fields as the trigger to start, pause or stop an SLA. There are feature requests…

Hello @Demian Hauptle, Thank you for reaching out to Atlassian Community! Checking the details of your domain on our tools and also external tools, it seems that what is causing the issue is the "+" sign before include:_spf.atlassian.net. https://www.spf-record.com/ Please, edit the SPF records and remove the + sign. If…

Hello @Inclusive Careers, Welcome to Atlassian Community! Checking the details of your site, I can see that you are part of the group site-admin only. It shouldn't be an issue since you are using a Cloud Free site, but since that what gives access to Jira Software and Jira Service Management are specific groups, please add…

Hello Fernando, Welcome to Atlassian Community! When using the email channel, it's essential that one Request type has only Summary and Description as required. All other fields of the request form must be optional. Can you please go to Project settings > Request types > Select the desired request type > Request form and…

Thank you for the details, @Neeraj Kumar. I restored the defaults on my site and I was able to replicate the same behavior. The columns Assignee Id and Reporter Id will show on the export by default because it's what identifies the users along with their full name. The Issue Id will show when the Key field is visible. For…

Hello @Faith Okwuosa, Welcome to Atlassian Community! I remember that I tested that, but it has been a while and I don't know which project was the one I used. When enabling the roadmap, it should show Epics and Child issues. Sub-tasks are not visible. Can you please check on "View settings" if it's selected to show all…

Hello @Imogen Morgan, Welcome to Atlassian Community! When it comes to notifications to organization members, they currently receive only one notification informing them that the ticket was shared with them and they will have to go to the ticket and turn on the notifications. It's not possible to change that. There are…

Hello @Mike Jurmo, Thank you for reaching out to Community! I saw that you created a ticket with our support and they already removed the block. If you face any issues or have any other questions regarding this matter, please let us know. Regards, Angélica

Hello @Vanja Ostojic, Welcome to Atlassian Community! You can follow the steps mentioned by @DevOps to change the organization name. The screenshot I shared is from a previous version and the admin page changed a lot since 2019, so here is a new one: Regards, Angélica

Welcome to Community, @Brooke Ford Agents must have a license in order to view and work on tickets internally. Without a license, they won't be able to add public comments, for example. If an internal user doesn't have a license, they can be customers in a project. Anyone user on Jira and Confluence can be a customer in a…

Hi @Katrina Owens, Thank you for your question. This article is specific for Service Management and Confluence, because it's possible to allow customers to view articles without a license, but for them to be customers, it's necessary to use Service Management. Also, they would be able to view only articles on the space…

Hi @Kirby Bryant, I was out of office, sorry for the late reply. I checked your email address and there are no bounces or blocks this time. Are you still facing this issue?

Hello @Tatum Bisley, Thank you for reaching out to Community! I can see that you are a site administrator of a Standard site. With this said, you have permission to create a ticket with our support on support.atlassian.com/contact. Please, reach out to them so they will be able to access the organization and give you all…

Thank you for the details, @Abhishek Jaswal. I checked internally with my teammates and the access token is valid for 60 minutes. It's not possible to set the expiration time or date.

Hello @Steven Miller, Thank you for reaching out to Atlassian Community! It seems that there were some changes in Microsoft where this issue is happening, but there is a simple workaround for that. Please, open an incognito tab, login to Atlassian and Microsoft. After that, access your Jira site normally, but log out from…

Hello @Natalie Franklin, Welcome to Atlassian Community! It seems that there were some changes in Microsoft where this issue is happening, but there is a simple workaround for that. Please, open an incognito tab, login to Atlassian and Microsoft. After that, access your Jira site normally, but then, log out from Microsoft.…

Hello @larias, Thank you for reaching out to Atlassian Community! The customer portal is a simple view for customers to create and view their requests. With this said, for someone to see a ticket in the portal they must be: The reporter A participant of the ticket Member of an organization that the ticket was shared with…

Hello @Karishma, Thank you for reaching out to Atlassian Community! When adding pages to a category, adding only one or more pages will have the same behavior. Pages added to a category show as a list with a preview and it's not possible to change that. Based on your question, I created a feature request suggesting this…

Hi Mani, I saw that your account @advantasure.com is linked to bitbucket.org/mxxxxxxxxxa. So, I went to this URL and added your email in order to send a recovery link. It shows here that it was delivered: I checked again our tools and there are no blocks or bounces. Please, confirm if the email is not in the spam folder or…

Hello Helma, Thank you for reaching out to Atlassian Community! Testing on my local site, I was able to replicate the same issue. Words as NO and IT doesn't return anything when using the CONTAINS operator (~). I used the same values on a dropdown field and it works. I believe that this is expected because they are…

Obrigada pelos detalhes, Andre. O campo Prioridade é do sistema, então caso o nome deles sejam atualizados, isso afetará todos os projetos do site, incluindo os projetos de Software. Há duas opções que você pode utilizar para que o cliente selecione a prioridade certa ao criar o ticket. A primeira é mais simples, você pode…

Hello @arsam farooq, Thank you for reaching out to Atlassian Community! When creating a new Service Project, by default, the customer permission is set to "Customers added by agents and admins", via UI or API, but it happens only on Standard sites. On Free sites, somehow, all new projects are open to anyone on the site, so…

Hello @Jesús Echevarría, Thank you for reaching out to Atlassian Community! Just for us to better understand and try to find something that may help you I would like to know if you can share with us more details about your use case and why you need to get this information via API. Checking our documentation, there are no…

Hello @Paweł Podleśny, Welcome to Atlassian Community! After enabling customer satisfaction on the project, customers will receive the notification for resolved tickets. The tickets must have a resolution for the csat survey to be triggered. It's important that the customer notification "Request resolved" is also enabled.…

Hello Nelson, Thank you for reaching out to Atlassian Community! Checking the details of the other post and the details you shared here, I tried to replicate this on my local site with the configuration exactly like yours and it works. Then, changing the advanced settings, it has a strange behavior, but it doesn't reset…

Hello @jinanadun, Thank you for reaching out to Atlassian Community! Just to make sure that we are on the same page, I would like to confirm if the add-on that you are using is the Google Chat bot for Jira Cloud. I'm asking because I didn't find an add-on called Hangouts Chat Jira Plugin on our Marketplace and also, on…