Angélica Luz Atlassian Team

Hello Liza, Thank you for reaching out to Atlassian Community! The Roadmap is a feature specifically for Jira Software projects. Enable the roadmap The roadmap is where you can create, manage and visualize your team's epics. Roadmaps are useful for planning large pieces of work several months in advance, and planning large…

Hello @Admin Ans - Test, Welcome to Atlassian Community! Checking the domains from the users of your site, some of them had bounces due to the following error: 550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [AM6EUR05FT047.eop-eur05.prod.protection.outlook.com] The admin account was not included on the…

Hello @Manikanta Sandaka, Welcome to Atlassian Community! Checking your email (the one you are using here in the community), I didn't find any blocks or bounces. I believe you are using another email for Bitbucket, is that correct? If that's the case, if you don't mind, you can share with us only the domain, so we can do a…

Hi Watson, If they are able to access the portal, they will also be able to create and view the tickets. The option to close will depend on the workflow of each request type, but yes, they can do it. Please, make sure that they are listed on the project. Go to Projects > Select the project and confirm if they show on the…

Hello Joel, Welcome to Atlassian Community! Thank you for your feedback. I followed the same steps in my local environment and I was able to replicate the same behavior. Based on your feedback, I created a feature request suggesting the improvements: Improvements for attachments section on Jira Cloud for Mac Please, click…

Hello @Marc-André Lanciault, Thank you for reaching out to Atlassian Community! Allow me to step in just to share with you the feature request suggesting to filter the issues based on status. As a next-gen user, I want the Roadmap filter based on status/columns Please, click on vote and watch to receive updates about the…

Olá Andre, Obrigada por entrar em contato com o Atlassian Community! No portal, os campos de texto visíveis para o cliente são a Descrição e os Comentários. Dessa forma, quando a prioridade é alterada, será necessário adicionar um comentário, que nesse caso, seria a forma de colocar uma nota explicativa. Se o nota for…

Thank you for the information, @Attila Salánki. Since it's returning that error "server can't find attilasalanki1983gmail.onmicrosoft.com: NXDOMAIN", further searching, we believe that it could be related to the private azure DNS zone, because since it can't find that domain, it seems that it's not public. What is a…

Hello Tito, Welcome to Atlassian Community! There are two options to change Trello language. You can change it directly on the board, by clicking on your Profile picture > Change language. If the option above is not available, it means that you are using an Atlassian account, so the language can be changed on your profile…

Hi @Neeraj Kumar, Testing on my local site, I exported to Google Sheets, Excel, HTML (current fields only) and it didn't show the issue id and user id. Can you please share with us what option you are using? Are you creating this filter on Filter > Advanced issue search? If possible, share a screenshot with us.

Hello Joshua, Thank you for reaching out to Atlassian Community! When it comes to Organizations, customers will receive only one notification informing them that the ticket was shared, it's not possible to change that. There are feature requests suggesting improvements for that: Ability to choose send notification to some…

Hello @Abhishek Jaswal, Thank you for reaching out to Atlassian Community! When creating an API token on https://id.atlassian.com/manage-profile/security/api-tokens, there is no expiration date. API tokens When it comes to API key created on admin.atlassian.com > Select organization > Settings > API key, you can select an…

Hello Mike, Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, I would like to know if it happens with any custom fields (that are not system fields) or if it's with specific fields from specific types. I'm asking because I found two bugs related to the Filter result macro, so…

Hello @Intouch Marsvongpragorn, Welcome to Atlassian Community! When there is only the Administrator role available on a next-gen project, it means that you are using a Cloud Free plan. On the Free plan, anyone added to Jira will be an administrator on Software projects, because it's not possible to manage permissions.…

Hello @CONNIE NGUYEN, Thank you for reaching out to Atlassian Community! Testing on my local Confluence, when I archived the Overview (that was created automatically, not a home page set by me), all the pages were kept on the page tree. Then, if I set another page as the home page, only pages under that parent page will…

Hello Joe, Thank you for reaching out to Atlassian Community! Testing on my local site, I was able to replicate the same issue. All Jira links show as URL when exporting to PDF or Word. Further searching, I found out that this issue is a known bug: JIRA Issue information is missing, only link shows up in PDF export Export…

Hello @HERY David, Thanks for reaching out to Atlassian Community! Allow me to step in just to add that, in case you want to enforce two-step verification for all the users on your Cloud site, it will be necessary to subscribe to Atlassian access. For more information, please check the documentation below: Enforced…

Hello @Deimantas Norkeliunas, As I mentioned in my previous response, the team responsible for the mobile application was able to replicate the issue. Also, they are already working on an internal ticket. With this said, I created a bug ticket, so when it's fixed, they will share it on this public link: Issues with…

Hello Emma, I'm doing great. Hope you are fine and safe! I checked your email address, but there are no bounces or blocks, so I believe that you were affected by an incident where notifications were not being sent to Service Management users. - Email notifications are not being sent to users for Jira Service Management The…

Hello Alexey, Thanks for reaching out to Community! Testing on my local site, I can confirm that, if the option "Send mail for this update" is not marked, customers won't receive updates about that change. That option works for both customer and agent notifications. You can also disable the "Customer-visible status…

Hello @阿部哲郎, Welcome to Atlassian Community! I've enabled the legacy editor on your site. Please, take your time to test and let us know if you have any other questions. Regards, Angélica

Hello @Zénab, Thank you for reaching out to Atlassian Community! Testing on my local Free site, I was able to replicate the same issue. The app was not installed and the same error message appears. Then, I tested on my Standard site just to make sure that it was not a restriction on the Free plan and the same issue…

Hello Egor, Welcome to Atlassian Community! Testing creating a backup on two of my local sites, I wasn't able to replicate the same behavior. Once it finishes, appears the message you mentioned and soon appears the link to download the backup zip. Have you tried to open the same page on another browser or incognito mode?…

Hello @[deleted], Thank you for reaching out to Atlassian Community! In Cloud Free plan, anyone with a Jira Software license will be an administrator for all Software and Core projects. This is because on the Free plan it's not possible to manage project permissions. On a Next-gen project, you can add people, but it…

Hello @Neeraj Kumar, Welcome to Atlassian Community! As per your screenshot, I believe you are using Jira Cloud for Excel, please, correct me if I'm wrong. If that's the case, you can select the field you want to import directly on Excel. On Excel, on the Home tab, click on "Get Jira Data", and on the "Fields" tab you can…

Hello Oziel, Thank you for reaching out to Atlassian Community! Checking the details of your account, contato@ozielguimaraes.net is not an Atlassian account, it was probably deleted, that's why you are not receiving the reset password email. In order to give you access to the workspace with this new email, it's necessary…

Hi Erika, Yes, the limitation applies to both Next-gen and Classic projects. The customer portal is the same for any type of Service Management project.

Thank you so much for all the details and tests, @Deimantas Norkeliunas. I shared this thread and all the details with the team responsible for the mobile application and they were able to replicate the issue. They are checking it internally and as soon as I have an update, I will post it here. We are in different…

Hello David, Thank you for reaching out to Atlassian Community! When creating portal groups, the only customization available is the name, request types, and order of request types. On the customer portal, the description that appears is nothing but the name of the request types on the same order the administrator added.…

Hello @hythloth _, Welcome to Atlassian Community! When changing the roadmap to show the timeline in "Weeks", it will only show the first letter of the weekdays and weekends. I changed the language of my profile to Korean and I got the same result as you. Further searching, I found out that it's a bug. I added an internal…