Angélica Luz Atlassian Team

Hi @Pierre-Luc Gauthier, I would like to follow up and ask one more thing. What browser are you using? The recommended browsers are Google Chrome, Firefox, Opera, and Samsung Internet, so please, if you are still facing this issue, select one of those browsers as the default one and try to login again.

Hello @Alison Saunders, Thank you for reaching out to Community! I can see that you are using Cloud Free and I would like to add that, on a Free site, anyone with a license will be an administrator of the projects. I believe that you are trying to add a new user directly to a board, but first, it’s necessary to invite them…

Hello Justin, Welcome to Atlassian Community! The Epic date range is currently only manual. It will change if you drag its left and right to adjust or if you change the start and due date. The Epic won't adjust automatically if a child issue, for example, has the due date after the Epic's due date. There are feature…

Hello @[deleted], Welcome to Atlassian Community! Testing on my local site, I was able to replicate this issue and I found out why it shows Done in the Releases/Versions page and not on the gadgets. On the gadget, it will show “Done” tickets that have a resolution. If a ticket is on a Done status but without a resolution,…

Hello Martin, Welcome to Atlassian Community! Checking the details of your site, I can see that the only product is Jira Core and the documentation you shared is from Jira Software. In case you need to use parallel sprints, then, please go to Cog icon > Billing > Manage subscriptions > Add more Atlassian products and add…

Hello @Pierre-Luc Gauthier, Welcome to Atlassian Community! Testing on my Android mobile, when logging in, it opens id.atlassian.com to select the account and after that, it redirects to the app normally. I checked the “Supported links” and it shows the same options as yours, so I believe that it’s not related. I tested on…

Hello Albert, Thank you for reaching out to Atlassian Community! The field Severity can be edited directly from the Custom fields page. Please, go to Cog icon > Issues > Custom fields. Search for the Severity field and click on “Context and default value”. On the next page, you will see the option to “Edit options” where…

Hi Jennifer, We confirmed with our developers' team that shared mailboxes are not supported by Jira Service Management. The mail channel in Service projects was not designed to work with shared mailboxes, so in this case, it would be necessary to use a not shared email address or the Cloud email address that is…

Hello @Andreas Lärkfeldt, Thank you for reaching out to Atlassian Community! This question was posted in 2019 and Jira has changed a lot since then. The old view will be removed soon, so the screen from the screenshot I shared back then will not be available. When customers create tickets using the portal or via email, the…

Hi @Viru Hosamath, There are two options to change their full name. The first one would be to reactivate the email again. In case the email is from a custom domain where who manages the emails can reactivate the inbox, then with access to the inbox, you could go to https://id.atlassian.com/ and reset the Atlassian account…

Hello @himabindu gopisetty, Thank you for reaching out to Atlassian Community! Testing on my local site, when creating an issue and using a User Picker field, it shows the full name and the email address of the users. Can you please let us know if the field “Email” is a User Picker custom field or is it from an add-on?…

Olá Marina, Obrigada por entrar em contato com o Atlassian Community! Testei no meu site local uma automação que pode te ajudar. Usei o seu exemplo e criei um campo com os três valores. A automação funcionará da seguinte forma: Quando o ticket for atualizado, se o valor do campo Fruta for Maça, então edita o campo de…

Hello @Shaun McGuire, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to this issue and they are waiting for some details. Your plan was upgraded to Premium on March 7, so you should be able to add more agents to your site. Since you already created the ticket and…

Hello Luis, Welcome to Atlassian Community! Checking the email on our tools, there was a bounce due to the following error: 550: 550 5.1.1 ...@... Recipient address rejected: ... in relay recipient table I removed this bounce and the notification should work now. Please, take your time to test and let us know how it goes.…

Hello @Dexter Chai, Welcome to Atlassian Community! I’ve seen some issues related to this error and I was able to replicate it by adding a default assignee that doesn’t have assign permissions. For example, someone was added as the default assignee and then, deleted/inactivated from the site. Can you please confirm if the…

Hello @nagupta, Welcome to Atlassian Community! Thank you for sharing the details and screenshots. Can you please open the developer tools on your browser and check on the console tab if it shows any other error when you try to edit the summary and description? If it does, please send us a screenshot. If another user adds…

Hello @Jennifer Schmidt, Welcome to Atlassian Community! When using a Service Management project, it's possible to add a custom email to receive requests, but not a distribution list. The email used on a service project must be specifically for that and no one should have access to its inbox (only an administrator) to make…

Olá Thays, Obrigada por entrar em contato com o Atlassian Community! O campo numérico aceita somente pontos mesmo. Testei no meu site e não salva quando coloco com vírgula e testando na visualização antiga, mostra que é um número inválido. Há algumas sugestões para que implementem a possibilidade de especificar a…

Hello @Heather Hublou, Welcome to Atlassian Community! I can see that you already have a Cloud free site linked to your email, so I would like to confirm the steps you are following to create the new site. When a site with the URL https://team-123456xxxxxxx.atlassian.net is created, there is an option to change the URL,…

Hello @[deleted], Thank you for reaching out to Atlassian Community! Just to make sure that we are on the same page, I would like to confirm if when you say sprint number it means the sprint id. Checking for similar cases, I didn’t find anything that would show their ID in Confluence, there are only fields to show their…

Hello Tina, Thank you for reaching out to Atlassian Community! When using automation, the option for a rule to run on a specific day and time would be the “Scheduled” trigger using CRON expression. Construct cron expressions for a filter subscription There are some websites that create CRON expressions. The one you need…

Hello @Viru Hosamath, Thank you for reaching out to Atlassian Community! The feature to anonymize users is not available in Cloud, only Server. Account details are managed in id.atlassian.com/manage-profile and the user can change their information and who can see their picture and also, delete their account. If the…

Thank you for the details, Leonard. I tried to replicate it here, but Pipelines is not my area of expertise and I couldn’t create the same scenario to test. I can see that you are a site administrator of a Standard site, so I would suggest for you to contact our support at support.atlassian.com/contact, so if you allow,…

Hi Emile, The workaround would be to use the Cloud email address that is automatically created for the project. You can customize the email, but the domain will be @yoursite.atlassian.net. Email process for POP, IMAP, cloud, and other email types Emails using the default cloud address If you use the email account provided…

Hello @Natella, Thank you for reaching out to Atlassian Community! Checking your email address on our tools, it returned a bounce. That’s the reason why you were not receiving notifications. I removed this bounce and it should work now. Please, take your time to test and let us know how it goes. Kind regards, Angélica

Hello @Olof Nysten, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms,…

Hello @Tristan Lakerveld, Welcome to Atlassian Community! The Customer organizations were created for customers only, so it’s important that no licensed user (agent) is added to that, otherwise, notifications and permissions might not work as expected. Explaining about the notifications for Organizations, when a customer…

Hello @chadd, Thank you for reaching out to Community! Currently, Epic information such as name, color, link, and status is not available in next-gen projects. There are feature requests suggesting improvements for that: Next Gen project - ability to add Epic link when creating an issue As a Jira Software user, I want to…

Hi @Onkar Madan, Jira and Confluence must be under the same domain for the feature to work. I understand that you have Confluence on another site, but Pages only work if both are from the same atlassian.net site. The new Pages feature in JIRA Software project The Cog icon I mentioned is the one on the top right corner…

Hello James, Thank you for reaching out to Atlassian Community! Searching for similar cases and features, I didn’t find anything related to Sensu and Jira. Below are the docs I found: Jira integration Sensu Go Jira Handler On our marketplace, there is no add-on that would make this integration as well, so I believe that…