Angélica Luz Atlassian Team

Hello Franci, Welcome to Atlassian Community! I can see that your email (the one you are using in Community) is related to only one Cloud site where you are the only user. Since you mentioned “unable to access Jira for our group project”, I believe you are talking about another Jira and not fxxxxxxxi.atlassian.net, is that…

Hello @llagos, Thank you for reaching out to Atlassian Community! Testing on my local site and also checking the documentation, the “?” doesn’t seem to be supported in Cloud. It’s possible to search for tickets that contain some words and use “*”, but it’s not possible to search part of the word and add “?” to replace a…

Hello claudia.pavan@ocado.com, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know if you could share with us a screenshot of where you would like the document to be bigger in Jira. I’m asking because in Jira Cloud it’s possible to connect to GSuite, but it’s to manage users,…

Hi @felix.weber, It depends on the mail server actually. Some errors are related to mailbox unavailable, access denied, the account that doesn’t exist, the recipient is invalid. For example, Jira sends a notification and the mailbox is unavailable, it will bounce and no new notifications will be delivered. Jira keeps…

Hi Josh, The complete documentation of Jira Service Management is the one below where there is a link for each feature. Configure a classic service project as an administrator Manage and administer next-gen service projects The forms are based on request types, so once you create one, you will need to add the fields for…

Thank you for the details, Wendy. Are they all using the same email provider? Some email providers may modify the URL and cause a broken link. Can you please check if the link looks like the one below?…

Hi Aggeliki, I saw that you created a ticket with our support about this request and they shared with you the documentation with the steps to install a custom language pack. Install a custom language pack for Jira server Greek Language Pack Jira Service Management Internationalization In case you didn’t receive the…

Hello @Himanshu Joshi, Welcome to the Atlassian Community! I saw that a ticket was created with our Bitbucket support team and they are already helping you with this request, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let's focus…

Hello Mariano, Welcome to the Atlassian Community! When checking notifications on the notifications panel, on Direct it will show updates on tickets where you are the assignee, for example, or when you are mentioned on a ticket. On the Watching tab, it will show notifications of tickets where you are a watcher. I wonder if…

Hello David, Thank you for reaching out to Atlassian Community! Testing on my local site, I didn’t see much difference between the old and new issue view when viewing an image or another attachment. It does show the shadow when the mouse pointer is over the image, but it shows the same information. Can you please let us…

Hello @Matthew Marbury, Thank you for reaching out to Atlassian Community! On the new update for the iOS app, the feature “Allow Critical Alerts” was added, and turning this feature off, as you already did, will stop this loud volume. There are two feature requests suggesting improvements for that, but, the tickets are not…

Hello @Harold Brandner, Thank you for reaching out to Atlassian Community! On the new update for the iOS app, the feature “Allow Critical Alerts” was added, and turning this feature off will stop this loud volume. There are two feature requests suggesting improvements for that, but, the tickets are not public, so I’m not…

Hello @Janina Kotze, Welcome to the Atlassian Community! There is an ongoing incident regarding the backup manager and our developers are already working on a fix. Our status page wasn’t updated yet, but the current status mentioned internally is that the ETA is ~3 hours. With this said, we need to wait a little bit more…

I’m glad that it was resolved, @SuminPark. I didn’t think about changing the language to test, usually, it’s related to what we tested regarding the permissions, roles, and even the number of tickets and since I didn’t find any bug related to the Korean language, I never thought about testing that. Thank you for taking the…

Hello @Wendy Sachen, Welcome to Atlassian Community! Just to make sure that we are on the same page, I would like to confirm if you are talking about the notification when a customer wants to create an account on the portal or when a user wants to create an account on the site (licensed agent). I tested on my local site…

Hello @Lissa Meade, Thank you for reaching out to Community! I tried to replicate the issue on my local site, but it works normally. Based on your comment, I reopened the bug for our dev team to check: Page tree macro CSS problem I see that you are a site admin of a Standard site, so feel free to raise a request on…

Hello @tongdandan, Welcome to the Atlassian Community! There was a bounce on your email due to the following reason: 550: 550 Mailbox unavailable or access denied I removed it and the notifications should work now. Kind regards, Angélica

Hello @Creative Punkx Studio, Welcome to the Atlassian Community! The issue you were facing was related to an outage, but it was already fixed. For more information about the incident, please check our status page: Error accessing JIRA Cloud site - Something's gone wrong Kind regards, Angélica

The priority of the bugs increases based on affected customers and currently, only 5 reported this issue. Also, it will be based on impact, but it was already escalated internally and soon it should have an update. For more information, please check our policy below: Atlassian Cloud Bug Fix Policy I added the link to this…

Hello @Aggeliki K, Thank you for reaching out to Atlassian Community! In Jira Service Management, currently, the Greek language pack is not available. There is a feature request suggesting the implementation of this ability: Support Greek in JSM Please, click on vote and also watch to receive updates about the features.…

Hello @XefierGames, Thank you for reaching out to Atlassian Community! Testing on my local site, I wasn’t able to replicate the same issue and there are no bugs reported as well. If you are still facing this issue, can you please open the developer tools on your browser and check if it shows any error on the console tab?…

Hello @Lewis, Welcome to Atlassian Community! When using Jira Service Management and Confluence, currently it’s only possible to show Confluence pages in the customer portal, but not the portal in Confluence. There are feature requests suggesting the implementation of this ability: The ability to embed the Customer Portal…

Hello @rsbeckerca, Checking the details of the feature request ticket and also the internal escalation, the VSCode escalation was supposed to be removed from all sites since November 2020. Since you are still facing this issue, I created a ticket with our support team, so they can access your site and check why your site…

Thank you for the details, @Nguyễn Ngọc Trâm. If a ticket was added to a sprint and then removed, it’s not possible to search for these details. There is a feature request suggesting the implementation of this ability: JQL search for issues added and removed from a sprint Please, click on vote and watch to receive updates…

Hi @islam_ibrahim, Thank you for reaching out to Community! I saw that you created a ticket with our support related to this issue and they escalated the ticket internally. I followed the steps to uninstall and install the widget again and it shows that it was successful. Please, go to Widget’s page to check if it loads.…

Hi @SuminPark, Thank you for all the tests and I’m sorry that you are still facing this issue. You have all the permissions and the gadget should work. I found a similar issue with our support and the affected customer is from the same country as you, maybe this is something that is happening in a specific location and we…

Hello @Manduul B., Thank you for reaching out to Atlassian Community! In order to change the site URL, you need to contact our support team at support.atlassian.com/contact. This option is available for Standard and Premium sites, so since you are on a Free site, it won’t be possible to request this change. For more…

Hi @Srikanth Ganipisetty, 1) How to move a customer who isn't in Organization without adding it from the Organization copying all email addresses again, and deleting from the customer page? 2) How to move a customer from one organization to another? It’s not possible to move customers to organizations or move them to…

Hello everyone, Thank you all for reaching out to Community! I would like to share some updates regarding this issue. The question was posted in August 2019 and at that time there was a bug regarding next-gen projects and it was fixed, that why it started working for Fredrik again. When updating issue type in Next-Gen, the…

Olá Carlos, Obrigada por entrar em contato com o Atlassian Community! Instalei o add-on no meu site de teste e está ocorrendo o mesmo problema tanto no projeto Clássico quanto de Última geração. No nosso marketplace, mostra que a última versão é do dia 12 desse mês, porém não encontrei mais informações sobre algum problema…