Angélica Luz Atlassian Team

Hello @Dan Lara, Welcome to Atlassian Community! Checking the email address on our tools, there are no blocks or bounces on our side where we can remove them. The bounce I could find is related to the error below: 554 5.7.1 [internal] recipient address was suppressed due to customer policy In this case, it will be…

Hello @Charly Kevin Djouontu, Welcome to Atlassian Community! When using SSO on a Cloud site, the policies and the ability to login with the identity provider will be applied only to the accounts from the verified domains. If you invite users from a different domain or from a domain you can’t verify as Gmail.com,…

Hello @Slawek Zurek, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know if you can share with us more details about where you need to add milestones. I can see that on your site there are some add-ons, is it related to one of them? If possible, send us a screenshot or the…

Thank you for the screenshot and for testing, @SuminPark. I tried to replicate the issue here on my local site, but even without admin permissions, it’s possible to configure the gadget and it loads normally. As a last test, I wonder if you can check the permissions and roles of your projects. In Cloud free it’s not…

Hello @Nguyễn Ngọc Trâm, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know more details about what information you need. When a sprint is closed, it’s necessary to move the incomplete issues to a new sprint or the backlog. If the bugs you mentioned were not completed/closed…

Hello @Yaron Azar, Thank you for reaching out to Atlassian Community! It’s possible to use automation to update a field when a Branch is created. I created one here to update the description field with the Branch details. The smart values can be found on the documentation below: Smart values – development When creating a…

Hello @Srikanth Ganipisetty, Thank you for reaching out to Community! In order to change the customers’ password or edit their full name, it’s necessary to be a site administrator. If you have this permission, you can go to Cog icon > User management. Then, on the next page, click on Jira Service Management where you can…

Hello @Dharmesh Barot, Thank you for reaching out to Atlassian Community! The Story Points field is a Jira Software field and usually, it’s associated with the issue types used in Software such as Tasks, Story, and Epics. To make this field visible on Service Management tickets, it’s necessary to add to the screens as you…

Thank you for testing, @SuminPark. How many tickets were migrated from Server to this new site? Sometimes when there are many tickets, it could cause issues on Activity Stream, that’s why it would be important to test with only one project. I recorded a gif showing how to filter by project:…

Hello @Maximilian Dorr, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know what Jira Version you are using. Can you share with us an example of a text you are pasting in Jira? Feel free to share a screenshot of the table in Excel or just the text (just make sure to hide…

Hello @Shaun C, Thank you for reaching out to Atlassian Community! When a domain is verified and the accounts are claimed, the only difference is that users from that domain will no longer be able to change their email address and as an administrator, you will be able to change their full name, for example. It won’t affect…

Olá Caio, Para alterar os detalhes das notificações você precisa ir em Configurações do projeto > Notificações de clientes (projeto clássico) ou Configurações do projeto > Notificações > Notificações de clientes (projeto de última geração). Nessa página, clique em Editar na notificação de “Solicitação criada” e altere…

Olá Caio, Obrigada por entrar em contato com o Community! Caso você e seu time esteja utilizando o Google Chrome, o Itens Relatados irá abrir para trocar o relator por conta de um Bug. - 'Reported issues' button doesn't work on Chrome Testei na minha intancia e utilizando o Firefox funciona normalmente. Por favor, clique…

Hello @Paul Baker, Thank you for reaching out to Atlassian Community! The child issues on a Roadmap of a Classic project are ordered by rank. On a Next-gen project, per my tests here, it’s ordered by the date it was added to the Epic. It’s not possible to sort the child issues, but you can manually reorder them. For more…

Hello @Greg Horton, Welcome to Atlassian Community! The “Irrelevant” shows when there is an issue type in the filter that doesn’t have the field you are grouping by. Testing on my local site filtering by All issues shows the “Irrelevant” but also the number of tickets in each Epic. Are all of your projects of the type…

Currently, the ability to move a project between Cloud sites is not available, but you can participate in an early access program. For details and access to the form, please check the article below: Jira Cloud to Cloud Migration is here! Get early access Otherwise, you can use CSV to import the issues on the other site.…

Thank you for the information. The only difference between your user and the other users from the site is that they are part of the group jira-software-users. As a site-admin, you can add yourself to the group on Cog icon > User management. Sometimes this issue might be related to the “Browse projects” permission. On Cloud…

Hello @Milan Šalka, Thank you for reaching out to Atlassian Community! When using the mobile app, you can search for issues using the following fields: Project Type Status Assignee Resolution Label Fix Version Affects Version Order by In this case, with the fields above you can filter by only Opened and In review. In case…

Hi Daniel, Checking the details of your site, I can see that both of your Free sites don’t have Jira Software. You created another question about the integration between JSM and Software and you linked Jira Software from another site on application links. The automation will only work if the project is under the same URL.…

Hello @Aleksandr.Abroskin, Welcome to Atlassian Community! When using automation, it’s possible to use a smart value to add the SLA goal to a comment. The average time to resolution is a detail that Automation wouldn’t be able to get, so the only option would be to add the goal in the comment. Also, testing on my local…

Hello @Denis, Thank you for reaching out to Atlassian Community! When linking one or more Confluence spaces to a Service Management project, customers will be able to search for articles in the portal using the search box and also, see recommended articles while adding a summary to the request. But none of the articles…

Hello Daniel. Thank you for reaching out to Atlassian Community! It’s possible to use automation to create an issue in a Software project once it’s assigned and on the same automation rule, it’s possible to link both issues. Please, go to the Service Management project and create a new rule and use the one below as a…

Hello @Adam Lay, Welcome to Community! Checking the logs of your site, I didn’t find anything related to the import. Did you use the Jira Cloud Migration Assistant or you imported the Zip file on Cog icon > System > Restore system? When was the last time you tried to migrate and what is your timezone? With these details, I…

Hello @John Morrow, Thank you for reaching out to Community! The last update is from January 18 and it was posted on the description of the feature: - SSO integration with JIRA Service Desk We have identified this functionality as important, and have started work towards a solution. Effort is focused on resolving internal…

Hi Aleff, You need to talk to the IT department for them to check if the IMAP/POP port is open and they are the ones that can confirm the details you need such as mail server, protocol, and port. ||Service||Port Number|| |IMAP (non-secure)|143| |IMAP (secure)|993| |POP (non-secure)|110| |POP (secure)|995|

Hello @S, Thank you for reaching out to Atlassian Community! When using Jira, currently, it’s not possible to create an additional attachment custom field. In the customer portal, the customer can add the attachment on the system Attachment’s field and in the comment after the ticket is created. There is a feature request…

Hello @veaceslav-vasilache, Thank you for reaching out to Community! If you are using Trello with an Atlassian account, the only way to delete the Trello account will be by deleting the entire Atlassian account which will affect other Cloud products. You can confirm if your Trello is using Atlassian account by going to…

Thank you for the details, @SuminPark. Those are the same warnings that show on my site, but the gadget loads normally. Are you the only user facing this issue? Have you tried clearing your browser cache and cookies to test? Can you test using another browser? The filter I mentioned you can find on … > Configure. Can you…

Hello @jun.seki, Thank you for reaching out to Community! Some of the features mentioned on this thread had some updates and the one about ordering the backlog based on fields was transitioned to “Gathering interest” in February and that’s the only update for now. Next-gen order by field in backlog If you haven’t yet,…

Hello Tom, Thank you for reaching out to Atlassian Community! Searching for similar cases and bugs related to this issue, we didn’t find anything that could explain this behavior. The version you are using is from 2017 and that could be a cause for this issue with the migration. With this said, our suggestion would be to…