Angélica Luz Atlassian Team

Hi @Amanpreet Singh, It’s possible to show all requests only if they are internal licensed users with Browse Projects permission, so they will be able to see all tickets when going to Filters > Advanced issue search. In the customer portal, it will be necessary to be part of the ticket to view it. You can have all…

Hello @David Hudson, Thank you for reaching out to Atlassian Community! Testing on my Android mobile, I can see the Time Tracking with the log and remaining. The field that doesn’t show information is the Original estimate, but checking on the web version, the Original estimate has the same value I added on the Time…

Hello @Iuliana Burgi Jurj, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same question and they are already helping you with this request, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two…

Thank you for the screenshots, @Nub8 LLC. For the DKIM records, it’s necessary to copy exactly the same as the documentation. So, please, add a dot after the .net. s1._domainkey IN CNAME s1._domainkey.atlassian.net. s2._domainkey IN CNAME s2._domainkey.atlassian.net. Also, checking your domain on…

Hello @Andrew Luu, Welcome to Atlassian Community! When it comes to Issue view customization, currently, it’s not possible to change the location or order of the sections. There are feature requests suggesting the implementation of this ability: Customizable Issue View Screen Layout Introduce the ability to customize Issue…

Hello @yaseen, Welcome to Atlassian Community! When using G Suite it’s possible to sync specific G Suite users to specific Jira/Confluence groups, but it’s necessary to subscribe to Atlassian Access to have this feature. It’s not possible to link group to group, only users to groups. Without Atlassian Access, it’s possible…

Hello @鈴木望, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know more details about this rescheduling function. Is it related to an automation rule that changes the due date of Epics? When you say Dashboard, do you mean the System Dashboard or is it the Roadmap in the project?…

Hello @Nub8 LLC, Thank you for reaching out to Community. When using Jira cloud, it’s not possible to change the URL and this is also true for the customer portal. There is a feature request suggesting the implementation of this ability: Create ability to customize the Customer Portal URL in JIRA Service Management Please,…

Hi Rubal, I am not familiar on how mechanical product development works, so there is nothing much I can help with here. There are chances that you can already do everything with our existing tools and you can maybe find useful the information in the below link (that also includes customers success stories): Jira Software:…

Hello @Amanpreet Singh, Thank you for reaching out to Atlassian Community! Customers are able to see only tickets they created or tickets shared with them. With this said, they must be the reporter, participant, or member of an organization to view the ticket. Here is an example of a ticket that was shared. Basically,…

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Hello @Kathi Paquet, Thank you for reaching out to Atlassian Community! It’s necessary to create a global rule. I tested here and when creating the automation rule within the project, it will only consider tickets from that specific project. Even though the original question was posted in 2019, the rule keeps the same.…

Thank you for sharing the screenshot, Ernest. In the first column, it’s necessary to add only s1._domainkey and s2._domainkey. Please, remove the subdomain.com from both records for the validation to work properly.

Hello @Ryan Geddings, Welcome to Atlassian Community! I checked the network tab while adding the fields to the gadget, but it didn’t show the same as your screenshot. Are you facing the same issue as the bug below or is it a different behavior? Filter result macro doesn't respond to certain fields Kind regards, Angélica

Hello @Rajesh Mankad, Thank you for reaching out to Atlassian Community! When it comes to Customer notifications, currently, it will show the name of the agent that added the comment or made the change on the ticket. It will show the name of the project on the first notification (Issue Created) if the customer creates the…

Hello @Nub8 LLC, Welcome to Community! I can see that your domain is verified, but the DKIM records are still missing. You can check these details here: https://domain-check.atlassian.com/ Please, follow the steps mentioned on the documentation below: Configure Jira Cloud to send emails on behalf of your domain If it…

Hello Kai, I checked the outgoing logs here and saw that 155 notifications were sent in the last 24 hours. Then, I was checking the users who received the notifications and it was included the agents but also the add-ons’ users. I was able to replicate the same issue on my local site, and actually, it’s not a bug because…

Hello @Rubal Verma, Welcome to Atlassian Community! I know it has been almost three weeks since you posted this question and I was waiting to see if someone with experience in this area would add their use cases. Unfortunately, I don’t understand much about what you asked. Searching for similar threads, internal tickets,…

Hello Simon, Thank you for reaching out to Atlassian Community! I followed the same steps on my local site. I created a filter with my main account, changed the order of the columns, and saved the filter. Then, I accessed Jira with an account without administrator access and opened the filter. The columns and the order of…

Hello Javier, Welcome to Atlassian Community! I’m not sure I understood correctly your questions. Regarding the first one (from the title), what do you mean about the translator and page reader? Is there any issue in Jira related to translations? Please, let us know more details. About the second one, are you facing issues…

Hello @[deleted], Welcome to Atlassian Community! When it comes to portal configuration, there are still some limitations. The SLA, for example, it’s not possible to show it in the portal the same as the Linked issues. These fields are only visible to internal users. There are feature requests suggesting the implementation…

Hello @Lance Mashburn, Thank you for reaching out to Atlassian Community! Tickets in the customer portal are visible for those who are the reporter, participants, or if it’s shared with an Organization (people in the organization will be able to view and comment on the request). With this said, as you want that people view…

Hello @Terry Zhang, Thank you for reaching out to Atlassian Community! Testing on my local site, I wasn’t able to replicate the issue. All fields marked as required show the red * in the portal. Can you please let us know if this request type is also used for email requests? If that’s the case, it’s expected that you can’t…

Hello @nmoni, Welcome to Atlassian Community! Testing on my local site, I was able to replicate the same issue. When viewing using the Strip View, the names shows correctly, but when switching to the List View, it shows the difference. Currently, there is no workaround for that. It would be necessary to create a copy of…

Hello @Shivaraju, Welcome to Atlassian Community! I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let's focus on the ticket instead. Once the ticket is…

Olá Julio, Obrigada por entrar em contato com o Atlassian Community! Quando usamos a opção de “Criar subtarefa”, é possível somente criar novas tarefas e não associar aquelas já criadas. Nesse caso, a opção para associar uma subtarefa ou até mesmo tarefas de outros projetos seria o “Vincular item”. Essa ação de vincular…

Hello @Fakhrie Adams, Thank you for reaching out to Atlassian Community! Checking the details of your site, I can see that you are already an Org admin. In case you need to remove the former Org admin, you need to go to admin.atlassian.com where you can see the list of all organizations that you are an admin, then click on…

Hello @Andile Luvuno, Thank you for reaching out to Atlassian Community! On Jira Cloud, there are some settings that can change the email format. By default, the format of the notifications is set to HTML, but it’s possible to change it to Text which seems that is the format of the notifications you received. First,…

Hello @Ernest Cook, Welcome to Atlassian Community! Checking the details of your domain (the one from the email you are using here in community), I can see that it was verified, but on our https://domain-check.atlassian.com/ it shows that the DKIM records are missing and the SPF reached maximum recursive depth. Did you…

Hello @Todd Bailey, Thank you for reaching out to Atlassian Community! Some details in the customer portal, such as the “Find help and services” can’t be changed. There is a feature request suggesting the implementation of this ability: Allow further customization of Customer portal Please, click on vote and also watch to…