Angélica Luz Atlassian Team

Hello @Nadezhda Hristova, Welcome to Atlassian Community! On Jira Service Management, it’s possible to add a comment via email if the person who is sending the email has permission on the ticket (reporter, participant, or member of an organization the ticket was shared with) and if the summary contains the issue key. If…

Hello Mark, Welcome to Atlassian Community! On Jira Service Management, it’s possible to create a widget per project, so in case you need to add two widgets, the only workaround is to modify the CSS, so you can change the position of the widget button. Currently, it’s not possible to modify the location of the widget…

Hello @QB QB, Welcome to Atlassian Community! When the Request type shows “Invalid issue type” is because the issue type was deleted or removed from the project. To fix the issue, please, go to Project settings > Issue types > Actions > Edit issue types. Then, drag and drop the issue types from one column to another. On…

Hello @Devin Ponda, Welcome to Atlassian Community! When a new Service Management project is created, the workflow that has the status “Waiting for support” is usually the one associated with the “Service Requests” issue type on company-managed projects and Email requests on team-managed projects. Also, this workflow is…

Hello Sam, Thank you for reaching out to Atlassian Community! On team-managed (next-gen) projects, currently, there are few options for required fields on transitions. The workflow doesn’t have the validators or post functions the same as company-managed (classic) ones. Also, there are no screens for transitions, so it’s…

Hello @Alexander Zubritskiy, Welcome to the Atlassian Community! On Jira Service Management there is a new feature called “Blocklist” where it’s possible to block email addresses or domains. It’s not possible, for example, to block for a certain period of time or limit the creation of tickets as you need, but in case it’s…

Hello @[deleted], Welcome to the Atlassian Community! On the requests page, it’s possible to add and remove some fields, but it’s limited to system fields. There are feature requests suggesting improvements for that: Ability to add custom fields to "Requests" As a Service Desk Manager I would like to be able to customize…

Thank you for the details, Stuart. I just realized that I answered two other questions you posted and it was related to the editor too. The issue seems very specific to your laptop, so I would like to know more details. What OS version are you using? Are you using any assistive technology? Are your colleagues using the…

Hello @Abdeladim EL AOUMARI, Thank you for reaching out to Atlassian Community! Testing on my local site and changing the date/time format, the seconds are not visible on the new issue view. The configuration would be: Advanced settings: jira.date.time.picker.java.format - dd/MMM/yy h:mm a s…

Hi Maurice, Thank you for sharing. I'm glad that I was able to help! If there is anything else we can do to help, please let us know. Kind regards, Angélica

Hello @Jovan Milicevic, Thanks for reaching out to Community! The fix for this issue started today according to the comment from our developer: Unable to select Fix version from the Fix version(s) field when creating change log(Jira reports template) Hi, Apologies for the inconvenience. The fix for this will be started on…

Olá Marina, Obrigada por entrar em contato com o Community! Quando um quadro tem somente um administrador há duas opções para que outra pessoa possa deletar o quadro. A primeira opção seria fazer o upgrade do Trello para o Business Class, pois esse plano inclui a opção de gerenciar o workspace e todos os quadros que…

Hello @Linto, Thank you for reaching out to the Atlassian Community! Testing on my local site, I wasn’t able to replicate the issue on Firefox v89.0.1, but searching for similar cases, I found out that this issue is a known bug. For more information, please check the ticket below: Loading an issue in backlog shows blank…

Hello @Administrador de Jira GA, Thank you for reaching out to the Atlassian Community! The fields that appear when printing an issue will depend on the fields added to the screen. Some of these fields need to have a value, otherwise, they won’t appear in the print mode. If you go to Project settings > Request types and…

Hello @Stuart Roper, Thank you for reaching out to the Atlassian Community! Testing on my local site using Chrome and Firefox, I wasn’t able to replicate the issue. Just to make sure I followed the exact steps, the issue happens when you select a word and then click on the “Link” icon on the comment/description editor, is…

Hello @gennaro.balacco, Welcome to the Atlassian Community! On the mobile app, currently, only four notifications are supported, so depending on the notification, it’s expected that you won’t receive a pop-up and sound notification. Testing on my mobile using Android 11, it works normally, for example, when a ticket is…

Hello Rob, Thank you for reaching out to the Atlassian Community! Testing on my local site, I was able to replicate the same issue on different browsers. This issue is a known bug: Clicking on Parent issue while moving a sub-task to a different parent has no effect Please, click on “This affects my team” and also watch it…

Hello @Emre Toptancı _OBSS_, Thank you for reaching out to Atlassian Community and for bringing this issue to our attention. Testing on my local site, I was able to replicate the same issue, and based on that, I created a bug for our development team to check: People field changes are not visible on the History tab on…

Hello Jose, Welcome to Atlassian Community! It looks like you're running into an existing bug where the Filter results don’t work with some fields: Filter result macro doesn't respond to certain fields Please be sure to watch it, so that you are notified when this is fixed in a future release. Kind regards, Angélica

Hello George, Thank you for reaching out to the Atlassian Community! On Cloud, users are counted as licensed when being part of default groups. With this said, when migrating from Server or from another Cloud site, it’s possible to migrate, for example, 100 users, but only 10 of them can be part of the group that will…

Hi Michael, You mentioned you deleted OpsGenie, so if the subscription was canceled, it should be completely deleted in 30 days. You can also reach out to our customer advocates at support.atlassian.com/contact. They can better help with deleting/canceling a site.

Hello @Henry Witt, Welcome to Atlassian Community! The options Web links, Confluence pages, and Linked issues are available only on the agent view. In case it’s necessary that customers access a page, you can add a text custom field or the description/comment itself and use the link option. There are no feature requests…

Hello @Joanne Wallbanks, Thank you for reaching out to Atlassian Community! On Jira, a ticket is considered closed when there is a resolution. If a ticket is resolved/closed without a resolution, it will show on the open requests. With this said, it’s necessary to check if the tickets, for example, CEC-397 have a…

Hello @ext_jepodola, Thank you for reaching out to Atlassian Community! When resolving an issue, currently, the only way to add an attachment is by embedding it using markup. !image.jpg|thumbnail! The attachments must be added first to the ticket and then, use the option above to embed it on the comment. It was reported as…

Hello Eva, Thank you for reaching out to Atlassian Community! When it comes to editing a ticket on Jira Service Management, if two agents are working on the same ticket at the same time and one of them changes the status or adds a comment, there is no option to inform the other agent that it was updated. There is a feature…

Hello @Elizabeth Kirkland, Welcome to Atlassian Community! In order to verify a domain, it’s necessary to be an Org administrator, and checking the details of your site, I can see that you are a site admin but not an org admin, that’s why you don’t see the option to verify the domain. Please, reach out to your teammate…

Hello @Paul M. Brunner, Thank you for reaching out to Atlassian Community! This functionality is currently not available on Jira Cloud for Excel. There is a feature request suggesting the implementation of this ability: Schedule refresh of Jira issues on Jira Cloud for Excel Integration Please, click on vote and also watch…

Hello @Arantxa Palma, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know more information about the fields. Are they custom fields (created by administrators) or are fields created by some add-on? Do you have the exact same permissions as the users that are able to view those…

Hello Liam, Thank you for your question. The answer is yes. When disabling email requests, customers will keep receiving notifications normally, but if they reply to the notification, it will be bounced because there is no way to process the reply to add to the ticket. Here is an example of what they will receive if they…

Thank you for the details, Soumyadeep. Have you tested using Chrome or Firefox as well? I searched for similar cases but didn’t find anything related to Top and Bottom of Swimlane feature. There is a bug but only affects Jira Server. It would be important to test with different browsers and also check if it happens with…