Angélica Luz Atlassian Team

Thank you for sharing the details, Michael. I created an automation rule here and tested some options and I was able to replicate the same issue if the watcher is a customer and has an agent role. Watchers must be internal licensed users because they will receive system notifications. So, the automation is trying to add…

Hello @abhijeet.s, Thank you for reaching out to Community! Checking your email address on our tools, it returned a bounce: 550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550…

I'm glad that it's working, Martina. The notification scheme of a team-managed project is different than the company-managed one (that it's similar to projects in Server). Notification scheme on company-managed overrides some settings, for example, if a user turns off the notification on the profile but is added to the…

Thank you for testing, Michael. Are you redirected to the tsd-connect OpsGenie when accessing the top left menu (Switch to…)? Can you please test by going to the ITSM project and click on Alerts? The "Switch to" menu shows the independent sites that you are part of, so since tsd-connect was separated, it will redirect to…

Thank you for the details, Martina. I tried to replicate it here on my site, but it works normally when an internal user or a customer creates a ticket. You mentioned on the question “I'm not getting notifications on requests created from people from my organization”. Something that may prevent notifications from working…

Hello @Akhand Pratap Singh, Welcome to Atlassian Community! I saw that you created a ticket with our support and mentioned this issue as well. As mentioned by the engineer that is helping you, this error may occur due to any glitches during the connection time with Microsoft Servers, and it shouldn’t affect your mail…

Hello @Arkady, Welcome to Atlassian Community! Thank you for sharing the screenshots and details. The issue that you are facing is related to permissions. I can see that you are part of the group jira-software-users, but it’s necessary to check with the project administrator if you have permission to the project. Please,…

Thank you for testing and for the details, Maurice. We tried to replicate the issue here and it only happened when an agent replied to the notification. Also, the icons of the attachments on your screenshots are from Google docs and we tried to replicate it as well, but it didn’t work. Some of them show this icon, but it…

Hello @Gene Johnston, Thank you for reaching out to Atlassian Community! On the customer portal, what appears under the Contact us about are groups of request types. It’s possible to delete or add more groups. If it’s a company-managed project, go to Project settings > Portal settings > Portal groups. If it’s a…

Hello @Артем Киняйкин, Welcome to Atlassian Community! This error is usually related to the size of the file, so it’s important to check: Is happening with any type of file that you try to add to any task? Is it happening to other users that have the same permissions as you? Have you checked with your Jira administrator…

Hello @Michael K, Welcome to Atlassian Community! In order to better understand and help you with this issue, we need more details about the automation rule. Can you please share with us a screenshot of the automation? Then, we can create the same one here to test. Also, please, share a screenshot of the error. Just make…

Hello @Malgorzata Jesionowska, It depends. If the user never accessed any dashboard, they will be redirected to the System dashboard. If the user creates a new dashboard, then when they access Jira or click on the Jira logo, that’s going to be their homepage. Testing here, it really depends on what the user most access,…

Hi Kyle, It’s all of them. There are no specific IPs associated "*.atlassian.net" and "*.atlassian.com". When whitelisting the domains and IPs, it’s necessary to whitelist all of them to make sure the products work as expected.

Thank you for the details, @Anil kumar kambhampati. I tested on my local site and I was able to replicate the same issue. Based on that, I reopened the bug below since the issue still happens: Turning the Product recommendations OFF has no visible effect Please, click on “This affects my team” and also watch to receive…

Hello Martina, Thank you for reaching out to Atlassian Community and thank you for sharing the details. Since you receive notifications when external customers create tickets on the same project, I was wondering if there are different steps that internal users are following. How are they creating tickets? Are they using…

Hello @Graham Wells, Welcome to Atlassian Community! When it comes to email signatures, currently, it won’t be formatted correctly on the new issue view. This is a known bug: New issue view doesn't format Descriptions or Comments that include HTML stylesheets as expected. Please, click on “This affects my team” and also…

Olá Caio, Obrigada por entrar em contato com o Community! As notificações de CSAT são enviadas ao relator do ticket quando o mesmo é fechado, porém é necessário que seja adicionado uma resolução. No Jira, um ticket somente é considerado encerrado quando uma resolução é adicionada, caso contrário, mesmo que seja…

Hello @Soumyadeep Bose, Welcome to Atlassian Community! Testing on my local sites, it happens that, when I use the option “Top of swimlane” for the first time, it’s not updated but after trying the second time, it works and the ticket is moved to the top. It only happened on Firefox, on Chrome it worked normally. What…

Hello @Katja Škafar, Welcome to Atlassian Community! Testing on my local Confluence, I was able to replicate the same issue. The fix version is greyed out and it’s not possible to select a version. This issue was reported as a bug yesterday: Unable to select Fix version from the Fix version(s) field when creating change…

Hello @Michael Ford, Welcome to Atlassian Community! Checking the logs of your site, I found the same errors: Error contacting remote application at 'https://jsd-widget.atlassian.com/installed' 401:[Unauthorized]:{"status":401,"error":"None","message":"","timeStamp":"Wed Jun 16 00:31:13 UTC 2021","trace":null} Also,…

Thank you for testing, @Sayali Shukla I added this information to the ticket. Your administrator added you as a participant and the support engineer responsible for this case asked for some tests. In case you didn't receive the notification, here is the link to the ticket: -…

Hello @SUNMI HELP DESK, Thank you for reaching out to Community! If you are using a team-managed project (next-gen), it’s only possible to add the Paragraph custom fields to the Description. On company-managed projects (classic), it’s possible to add other custom fields on the Description area. If you are using this type…

Hello @nadeem.nabi, Thank you for reaching out to Community! In order to add a custom email address, it's necessary to be a project administrator and also a Jira administrator. Checking the details of your site, I was able to see that you are part of the groups jira-software-users and jira-servicemanagement-users only.…

Hello @Dominic Coryell, Welcome to Atlassian Community! Thank you for sharing the details and screenshots. I can see that you are using the project roadmap on Jira Software Cloud and the documentation you share is from Advanced Roadmaps on Jira Data Center. On the basic roadmap that is the one you are using, there are few…

Hello @Людмила Дрягина, Welcome to Atlassian Community! Just to make sure we are on the same page, I would like to confirm if you would like to filter tickets where you are Watcher. If that’s the case, you can go to Filters > Advanced issues search and use the JQL: issuetype = Task AND watcher = currentUser() If that’s not…

Hello @Malgorzata Jesionowska, Thank you for reaching out to Atlassian Community! When it comes to the landing page when logging in to Jira, currently, this configuration can be done by the user directly on their personal settings. Also, it’s not possible for them to select a specific dashboard. There are feature requests…

Hello @Sayali Shukla, Welcome to Atlassian Community! I saw that your administrator created a ticket with our support related to this issue. There are some bugs related to the “Failed to load”, but according to the ticket, you are the only affected user, so with the ticket, our support team can impersonate you if you…

Hello @Ezequiel Ramirez, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know more details. Since it’s happening with everyone, this error can be related to the network. Can you please test using another one? If possible, test using the network from your mobile device just to…

Hello @Brenton Rose, Welcome to Atlassian Community! When it comes to auto-responses, it’s possible to do that using automation, but the ticket must be created for it to trigger the automation. On Jira Service Management, there is a default email address on Project settings > Email requests (company-managed) or Project…

Hello @Yatish Madhav, Thank you for reaching out to Community! When it comes to customer management, there are not many options. Customers are visible on User management > Jira Service Management and directly in the project. Customers that never logged in mean that they didn’t use the portal, but they can be actively…