Angélica Luz Atlassian Team

Olá Ecad, No Confluence há alguns macros onde pode ser criado alguns gráficos relacionados a uma Sprint ativa, porém para que um usuário possa visualizar esses reports tanto no Jira quanto no Confluence, será necessário ter uma licensa de Jira Software. Somente usuários com licensa podem ver relatórios e sprints, isso vale…

Hi Kevin, Does it happen when you click on "Create project" or on "Create" after you added the project name and template? Does it happen when choosing any template? Can you please check the Dev tools of your browser and send us the error that it shows? You can send us a screenshot or the error as text. You can follow the…

Hi Elise, When using the new issue view, the custom fields are placed on the right side and the add-ons are below the custom fields. We have a feature request suggesting the implementation of the ability to reorder the fields: - https://jira.atlassian.com/browse/JRACLOUD-68967 If it's not this screen that you mentioned,…

Hi John, As per I could see on Hubspot documentation, you can monitor support issues from Jira Service Desk on Hubspot, so I believe that the configuration you want will work as expected. - Jira Integrations | Productivity Integrations from HubSpot Hope this helps! Regards, Angélica

Hi Natalya, Currently, the widget only works with a login-free portal, but we have a feature request suggesting the implementation of the ability to use a widget without login-free: - https://jira.atlassian.com/browse/JSDCLOUD-5861 As a workaround you can use the Issue Collector, which you don't need to let your project…

Hi John, So, the affected user is the assignee and also one of the options I mentioned? Can you please test on a ticket to add him only as an assignee and check if he will receive the notifications? Regards, Angélica

Hi Scott, They will see Confluence as a user, but as they don't have a license or any other permission, they won't be able to do anything, they will just see the articles. - If converting these users is a thing then why doesn't it just happen? This is a choice that an administrator has if they want to see the customers…

Hi Aracelli, As we will need to further investigate this issue by accessing your instance, I've opened a ticket on your behalf, so we can check the permissions and confirm what is causing this issue. I'll be watching the ticket and once it's resolved, I'll post here as well. I already added a summary on the ticket to get…

Hi Carl, Thank you for the details. I've created the feature request suggesting what you've described. - https://jira.atlassian.com/browse/JRACLOUD-70215 If you have any other question, please let us know. Regards, Angélica

Hi Sundareswaran, The notifications are sent based on the assignee, reporter and watcher of a ticket, so if you close a sub-task, only agents that are on the sub-task will receive notification, as it uses the same scheme as other issue types. I believe that the best option, in this case, is to use an add-on, as Email this…

Hi Cody, Indeed, when using the same start and stop the SLA may not work as expected because it's not clear when the SLA must start or stop. As you must use the same condition to start and stop the SLA, the best option, in this case, is to create two SLAs, one for when your team is waiting for the customer's response and…

Hi Tom, I believe that the best option, in this case, is to disable the portal and let it only for email requests. If you want to anyone to send requests, any customer will be able to send the email and see the portal, so you can remove all the request types of the portal, so customers who access will not see anything. If…

Hi Andrew, The icons generated by add-ons it's not possible to change. On Jira, we can only change the Logo and Favicon, but it will not be applied to add-ons. We have a feature request suggesting the implementation of the ability to change the color of the add-ons, but not the icons: -…

You're very welcome Gustavo! I'm glad that I could help. If you have any other question, please let us know. Regards, Angélica

Hi Nick, This indeed must be a result of too many options on a custom field. Below is an error that I found that must be related to this action: msg: Unable to load values for CacheKey[entityName=jira.properties,entityId=1] stack: com.opensymphony.module.propertyset.PropertyImplementationException: Unable to load values…

Hi Truong, Just for us to better understand and help you with this issue, can you please let us know where are you seeing this error? Is it happening on a specific page, when you are searching for issues, for example? If possible, send us the steps you are following until the error appears. Regards, Angélica

You're very welcome @Tinker Fadoua I'm so glad that the article is helpful! Regards, Angélica

Hi John, Can you please check in the tickets if this affected assignee is also a participant, watcher, approver, part of an organization or the reporter of the ticket? If he is the assignee but also one of the options above, the notifications will not work because he will be treated as a customer, so it's important to…

You are always welcome Alex! If you have any other question, please count on us. Regards, Angélica

Hi Aracelli, If you click on Responsable, can you edit the assignee? If not, please go to the Configuración de proyecto > Permisos and check Usuario asignable and Asignar incidencias. It is usually set to Cualquier usuario conectado, so anyone can assign a ticket to someone and also anyone can be the assignee of a ticket.…

Hi Jann, Just for us to better understand and help you with this issue, can you please let us know the previous steps that you followed to use the advanced search? There are some options on Jira where it shows the advanced search, so it's important for us to understand where you used to use the advanced search to check if…

Hi Brenda, Currently, the option to add and manage watchers are not available on the new issue view. We have a feature request suggesting the implementation of this functionality: - https://jira.atlassian.com/browse/JRACLOUD-69751 Please, vote and watch to receive updates about the feature. If you have any other question,…

Hi Akhil, Usually, when someone makes a modification to the ticket, they are added as a watcher and to disable the user can go to their profiles and disable the option "Autowatch". Also, you can disable this option to all users on the instance by going to JIRA Administration > System > User Interface > Default User…

Hi Alex, The best option, in this case, is to let your customers open tickets by email or you can create your own customer portal by following the steps of the documentation below: - Creating your own branded customer portal Having your own customer portal, they won't need to authenticate, it will be like they are opening…

Hi Leonard, Currently, Jira does not show on the ticket's history the date and time of when an approver approved the ticket, it only shows when the ticket is transitioned. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-6264 Please, vote and watch to…

Hi Gustavo, A site admin can change the user's email address and full name only if the domain is verified or if GSuite is enabled on the instance (then it's possible to change directly on GSuite). If you don't use any of the options above, then the user must go to id.atlassian.com and change their own email and full name.…

Hi there, Just for us to better understand and help you with this issue, can you please let us know if you are using Jira Cloud or Server? Also, I didn't find any add-on that has the name "in-world voice chat" on our marketplace, can you send us the URL if it's an add-on? The only information I found about "in-world voice…

Hi Lisa, I know that it has been a while, but I would like to update this question to help other customers as well. I saw that you opened a ticket with our support and we've checked that the option to sync the customers in organizations to GSuite it's not available because there is no option to map what users are in an…

Hi Simon, I was able to see the image, I received the notification about your previous reply. I believe that someone edited the customer notifications and added the characters, is that correct? If you need further assistance, please let us know. Regards, Angélica

Hi Simon, I wasn't able to see the image, can you please send us again just for us to understand the issue? Also, can you share with us how the issue was resolved? Thank you! Regards, Angélica