Angélica Luz Atlassian Team

Hi Pablo, Can you please give us more details about what do you need to generate on Jira? If possible, can you please share the code with us? Do you receive any error while executing the code? Regards, Angélica

Hi Efrén, Currently, it's not possible to change the widget language. We have a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JSDCLOUD-5636 Please, click on vote and watch to receive updates about the feature. I'm sorry that we can't be more helpful on it. Regards,…

Hi Mike, The reports are shown directly in the project on the sidebar. You must go to Jira Settings > Projects > Projects > Select the desired project > Reports. If it shows a blue sidebar, click on the and you will be redirected to the page that shows the reports: If you don't find the option, please, let me know what…

You are always welcome Yu! If you need further assistance, please let us know. Regards, Angélica

Hi Marco, Yes, it's possible to restrict this type of changes on a project. Please, go to the Project Settings > Permissions where you can see who has permissions to transition issues and edit issues. Usually, it's set to "Any logged in user", so you must restrict the permissions to the groups you want. For example, if you…

Hi Jon, On the automation feature, it's not possible to create sub-tasks when a ticket is created, but this option is available on the add-on Automation for Jira. You can use the free version to test: Automation Lite for Jira Cloud Also, you can check on this option from Bob Swift:…

Hi Darren, You must import your workflow in the Marketplace in order to be able to import again on your instance. Please, follow the steps on the documentation below: - Importing and exporting issue workflows If you face any issue, please let us know! Regards, Angélica

Hi Timothée, Just for us to better understand the configuration you are trying to make, can you please share a screenshot of the workflow with us? Are the approvers added at the moment the ticket is created? Must the ticket be approved at the beginning of the investigation or after some point? As the approval is configured…

Olá, O campo Organizations é um campo do sistema criado pelo próprio Service Desk e não pode ser alterado. A única configuração que você poderá fazer nesse campo são em quais as screens ele aparece. Atenciosamente, Angélica

Olá, Quando um ticket é aberto no Service Desk o desenvolvedor que possui uma licesa de SW poderá ver o ticket e comentar internamente sendo o watcher. Não há opção para mover o ticket automaticamente para o projeto de SW e se fosse dessa forma o cliente não poderia ver o ticket pelo portal. Caso queira, poderá criar uma…

Hi Paul, Can you please share with us what options do you see when you click on Portfolio on the sidebar? Regards, Angélica

Hi Ralph, This issue was reported some years ago as a bug, but then it was closed as "Won't fix" because it's an expected behaviour due to the way that the vendors' signatures are embedded on the message body. Unfortunately, we can't prevent the attachments from getting attached to the ticket. Please check the comment by…

Hi Jay, Directly in Jira, there is no option to add a form, the only option is the same that you mentioned, using custom fields. If you will use only one form, I found a great free add-on that may help you: - ProForma Lite: Forms & Custom Fields This add-on is free, but you can create only 3 forms. I've tested on Jira…

Hi Marco, Can you please give us more details about the permissions that external users have? Are they able to access and view the ticket? What would you like to restrict for the external users? Regards, Angélica

Hi Marcela, When did this issue start? Is there any required fields, for example, assignee, summary, description or there was any other change? Regards, Angélica

Olá Renata, Após a instalação do Jira, qual tela apareceu? Apresentou algum erro? Aparece algum erro quando você tenta logar no Jira? Geralmente quando você instala o Jira você é o primeiro administrador a ser adicionado na instancia. Atenciosamente, Angélica Question: I've downloaded the trial of Jira on my personal…

Hi Ben, You are always welcome! If you have any other question, please let us know. Regards, Angélica

Hi Qumar, I have Jira server only for test purposes on my machine, so it has the minimum requirements. For you to do not face performance issues, please check the documentation below where it shows the requirements: - Server Hardware Requirements Guide - Jira Sizing Guide Hope this helps! Regards, Angélica

You are always welcome Liang! If you have any other question, please let us know. Regards, Angélica

Hi Yu, Thank you for the details. I was able to reproduce the same issue on a test instance, so I created a bug for our dev team to check: - https://jira.atlassian.com/browse/CONFCLOUD-63914 Please, click on vote and watch to receive updates about the bug. If you have any other question, please let us know. Regards,…

Hi Hadrien, The page that you sent is showing 404 for me as well, but on the API documentation there is a scheme for "Edit issue" that is the same as "Issue updated". Here is the direct link: Edit issue API Can you please test and let us know if it works for you? Regards, Angélica

Hi Eric, I saw that you opened a ticket with our support related to the same issue and it's already being investigated. I'll be watching the ticket and once it's resolved, I'll post the resolution here. Regards, Angélica

Olá Cristian, Verifiquei que o ticket foi solvido e a solução foi atualizar o Jira. Caso tenha mais alguma pergunta, por favor nos informe. Atenciosamente, Angélica Resolution: Update Jira Service Desk.

Hi Imran, I saw that the ticket was resolved and you changed some configurations that fixed the issue. If possible, share the resolution with us. Regards, Angélica

Hi Andre, I would like to know if you already followed the steps provided on the documentation by Smartsheet: - https://help.smartsheet.com/articles/2476656-jira-connector-firewall-setup-troubleshoot In order to use the Smartsheet for Jira Connector with a Self-Hosted server, you will need to use a certificate from a…

Hi Ben, When an add-on is installed it will be applied to the entire instance. So it will appear on all project's sidebar or on the tickets. An add-on won't appear to all projects only if, for example, it works only for Jira Service Desk and not Jira Software. Regards, Angélica

Hi Mustafa, It's possible to transition a linked issue using the Automation on JSD. You can link the JSW ticket on a JSD ticket and once the JSW ticket is resolved the automation can make the JSD ticket to get closed, or change to another status. Also, it's possible to add a comment. You can check the options by accessing…

You are always welcome! If you have any other question, please let us know. Regards, Angélica

Hi Tijana, That's awesome :D We are glad that everything is working. If you have any other question, please let us know. Regards, Angélica

You are always welcome Qumar! If you have any other question, please count on us. Regards, Angélica