Angélica Luz Atlassian Team

You are always welcome Leirbag! If you have any other question, please count on us. Regards, Angélica

Hi Isaac, Currently, it's not possible to set the avatar that shows users' initials. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/ID-6326 Please, click on vote and watch to receive updates about the feature. If you have any other question, please let us know.…

Hi Isaac, There is no option to disable this functionality on id.atlassian.com. When we upload a profile picture, it actually gets stored in Gravatar and not in Atlassian. So, the size of the image that you can upload is specified on the gravatar documentation: - https://en.gravatar.com/site/implement/images/ Hope this…

Hi Gideon, If you put the mouse pointer on the alert, does it show any message? Can you please open the developer tools on your browser and check if it shows any error when you try to integrate? Regards, Angélica

Hey there, Currently, there is no configuration to make the notifications to show the complete thread. We have a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JSDCLOUD-2044 Please, click on vote and watch to receive updates about the feature. If you have any other…

Hi Tom, Yes, the emails will be rejected and the message in the logs is "Signup is not currently available". There is no notification about rejected emails, but you can check on the Audit log by going to Jira settings > Applications > Email requests > Click on "View log" on the email you need to see the rejected emails.…

Hi Tijana, We must wait for the feature request to be implemented, but we still don't know when and if it will be implemented. For now, it's necessary to click on "Change" when creating a new project and choose the available templates. I'm really sorry that we can't be more helpful on it. Regards, Angélica

Hi Liang, Thank you for sharing this information with us. I was able to reproduce this error on a test instance. This issue happens when using sub-bullet, if we use just a bullet list it won't happen. I created a bug for our dev team to check and fix this issue: - https://jira.atlassian.com/browse/JRACLOUD-70692 Please,…

Hi Al Gresto, Currently, it's not possible to edit what email or name that appears on the "From". We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-702 Please, click on vote and watch to receive updates about the feature. I'm sorry that we can't be more…

Hi Yu, Is it happening for description and comment field? Also, is it happening when you are using the new issue view or the normal view? Regards, Angélica

Hi Anatoly, Currently, Parallel Sprints are only available for the classic Scrum project template. You can find more information on the documentation below: - Using parallel sprints - Working with next-gen Software projects If you have any other question, please let us know. Regards, Angélica

Hi Bhasker, I've checked that you opened a ticket with our support related to the same question. I'll be watching the ticket and once it's resolved, I'll post the resolution here as well. Regards, Angélica

Hi Belinda, Thank you for the details. I've created a request with our support for us to better investigate and check the permissions. Also, it would be great if we access your instance to try to reproduce the error. You will receive an email with the ticket number. I'll be watching the ticket and once it's resolved, I'll…

Hi Leirbag, Currently, it's not possible to edit or add text on the customer portal login page. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDSERVER-330 - https://jira.atlassian.com/browse/JSDSERVER-6018 On the feature JSDSERVER-330 some customers have added…

Hi Siva, The only reference that I found about this error is indeed the bug that you mentioned. Have you tried to use the workaround? Did it work? We apologize for any inconvenience caused by this bug. Regards, Angélica

Hi Thomas, I've checked that you opened a ticket related to release dates and it looks like it's the same issue here. I'll be watching the ticket and once it's resolved, I'll post the resolution here. Regards, Angélica

You are always welcome Robert :D If you have any other question, please count on us! Regards, Angélica

Hi @Normann P_ Nielsen _Netic_, Not yet :( The issue is still being investigated. Regards, Angélica

Hi Steve, Approvals are set in the workflow based on status, so it's not possible to add an approval based on a custom field. Also, checking the options that the Automation has, it's not possible to link a group of tasks, it's possible only to create many sug-tasks using Automation for Jira. You can find more information…

Hi Steven, If they have a service desk license and they are administrators/service desk team, they will be able to see the tickets normally. Regards, Angélica

Hi there, Usually, if the user doesn't delete or move the email to another folder the email notification, all notifications regarding the same issue gets collapsed in the same thread. If it's related to the customer notifications, the first email that they receive is a confirmation that the ticket was created and it does…

Hi Amy, Currently, it's not possible to add fields or customize agent notifications. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-5425 If you want them to receive different emails, you can use an add-on like Email this issue, where you can customize…

Hi Hkacha, All add-ons on Jira Cloud are "Connect", it means that all data are kept, in this case, on SoftwarePlant side. It will have some references in the backup about the add-on, but all information saved will be on their side and not Jira's side. Hope this helps! Regards, Angélica

Hi Petro, Thank you for reporting this issue. I was able to reproduce the same error on a test instance using Norsk and many other languages: norsk, Tiếng Việt, русский (Россия), magyar (Magyarország), Dansk, suomi, íslenska (Ísland), Dansk (Danmark), polski (Polska), Eesti (Eesti), Tiếng Việt (Việt Nam), polski, 中文 (中国),…

Hi Robert, We don't have a date yet, because our dev team are still working on the new issue view, that's why we have many features and bugs. It will happen the same as the new Jira experience, once it's working correctly, administrators will receive an email informing when they won't have the option to turn off. Regards,…

Hi Liang, Just for us to better understand and help you with this issue, can you please send us the steps to reproduce? Is it happening on what type of project (Service Desk, Core or Software)? Is it happening when you edit a text on the comment box or description? Regards, Angélica

Hi Steven, Just complementing Andrew's suggestion, if you don't want to use issue security, you can use the workaround provided in the article below: - How to allow a user to see specific tickets w/o issue security In this case on every ticket the assignee, for example, will have to add the person that they want to see the…

Hi @Matt Doar, I know that it has been a while, but I was searching for something else and found a bug related to your concern about the projects' names and I would like to share here: - https://jira.atlassian.com/browse/JRASERVER-34389 - https://jira.atlassian.com/browse/JRASERVER-31720 Regards, Angélica

Hi Robert, Whenever Jira receives an email with winmail.dat attachment is because the customer is sending the message/reply using outlook. It's possible to turn this off, but it must be done from Outlook/Exchange configuration and not Jira. Please, check the steps on the documentation below: -…

Hi Johan, Currently, it's not possible to use SSO for customers authentication. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-630 Please, click on vote and watch to receive updates about the feature. For now, if you need your customers to use SSO, you…