Angélica Luz Atlassian Team

Hi Tracy, I've checked that you opened a ticket with our support related to the same question. I'll be watching the ticket and once it's resolved, I'll post here. Regards, Angélica

Hi Aakash, That's awesome! We are glad that everything is working. If you have any other question, please let us know. Regards, Angélica

Hi Toby, Can you please send us a screenshot of the ticket showing the table? This will help us to better understand how is it appearing and we will try to reproduce here. Regards, Angélica

Hi Robin, Can you please go to the custom fields and check if the field "Product owner" has a default value? If so, please remove this value and try to open a ticket again. Regards, Angélica

Hi Meg, When an issue is moved from a project to another, even though the workflow, status and issue type matches, the request type will not be set automatically. On automation, there are no triggers for "Issue moved" and that would be a good option, but the best option would be the ability to set the request type when we…

Hi Carl, Currently, there is no limitation for site-admin on Jira Cloud, it would be great if you could share with us a screenshot of this error. This problem could also be related to the license. Perhaps the site-admin group is giving license to other products. Please, go to Site administration > Product access > View…

Hi Federico, When the customer login on the customer portal they can search for articles before opening a ticket, but in this case, it will show only three results. A workaround could create a page on the Confluence space with a summary of all articles for the customer to check, but in this case, the customers must have an…

Hi Mohsen, Can you please check the logs of the email address? This will help us to understand if there is something blocking the tickets from being created. Please, go to Jira Settings > Applications > Email requests and click on "View logs" for the affected email. If it shows an error, please post here or send a…

Hi Denise, The users that you are not seeing are system users. If the groups that you are checking are, for example, jira-core-users, jira-servicedesk-users, jira-software-users that are the groups that give access to the instance, that's normal. When you install an add-on, for example, this add-on must have access to the…

Hi Jonathan, I've checked that you opened a ticket with our support related to the same issue. This issue that you are facing is a bug that is being tracked on the link below: - https://jira.atlassian.com/browse/JSDCLOUD-6033 If you have any other question, please feel free to post here or reopen the ticket. Regards,…

Hi Herman, Thank you for the information. If you face this issue again, please let us know. Regards, Angélica

You are always welcome Alexandra! Regards, Angélica

Hi Viranga, I've checked that you opened a ticket with our support related to the same question and it was already closed. If you need any help, please feel free to answer here or reopen the ticket. Regards, Angélica

Hi Isaac, This issue that you are facing is actually a bug in the new issue view. You can find more information on the link below: - https://jira.atlassian.com/browse/JRACLOUD-69259 Please, make sure to watch and vote to receive updates about the bug. Regards, Angélica

Hi Alexandra, Currently, Jira Cloud does not have the Nested Group feature. We had a feature request suggesting this, but it was closed as "Won't do". - https://jira.atlassian.com/browse/ID-167 For now, there are no plans to implement this. If you have any other question, please let us know. Regards, Angélica

Hi Dima, I've checked here and your Gmail account is not linked to DmytroPrystupa BitBucket account. Your another email is linked with both of your BitBucket accounts, but the Gmail is only linked with d_prystupa. Can you please test adding your Gmail account to DmytroPrystupa BitBucket account? Regards, Angélica

Hi Sbatchelder, Can you please ask this customer to login in the customer portal to see if he/she is able to see the ticket? This will show us if the customer has permission to see the ticket. If possible, ask him/her to open a test ticket to confirm if he/she will receive the emails. Regards, Angélica

Hi Aakash, Can you please check if there is a required field on the "Create issue" screen for the sub-task? If so, it may be a bug that was reported, where it's not possible to create a subtask that has required fields when using the new issue view: - https://jira.atlassian.com/browse/JRACLOUD-69222 Can you please test the…

Hi Herman, Just for us to better understand and help you with this issue, can you please share a screenshot with us showing how the wallboard is appearing for you? Is there any other user on your company facing this issue? Have you tested using another browser? Regards, Angélica

Hi David, Thank you for sharing this issue with us here on community. This issue that you are facing where you are not able to add/change the assignee is actually a bug: - https://jira.atlassian.com/browse/JRACLOUD-70367 Our dev team are already aware and working on it. Please, click on vote and watch to receive updates…

Hi Atif, When someone is added on CC they are automatically added as a participant and they receive an email informing this. It will only work if you let the configuration for customers to create their own accounts. In this case, your Service Desk will not be open, but anyone that sends an email to open a ticket or go to…

You are always welcome Jason! If you have any other question, please count on us. Regards, Angélica

Hi Ken, To be able to see tickets on service desk you must have a service desk license (be part of the group jira-servicedesk-users) and also your admin must add the "Service Desk Team" role in the desired project. Can you please check with your administrator if you have an SD license? Regards, Angélica

Hi Jason, Thank you for the details. On my test instance I have two gadgets on my dashboard and one it's showing black and another is showing white and it also shows the same error message. I found two bugs related to this issue: - https://jira.atlassian.com/browse/JRACLOUD-69832 -…

Hi Aliaksandr, I've tested here and also checked for some tickets and the post function to clear the value of remaining estimated is not supported. It shows this error on my test instance: Issue field "timeestimate" is not supported for setting. To fix this issue, please follow the steps below: 1 - Go to the workflow. 2 -…

Hi Jon, I've tested here and the automation won't create 40 sub-tasks. The best option, in this case, is to use another add-on to create sub-tasks. Here are some add-ons that may help you: - ScriptRunner for Jira - Sub Task Manager for Jira Cloud - Automatic Subtasks Add-on Hope this helps. Regards, Angélica

Hi Jason, Jira does not have the feature to bulk migrate customers to Atlassian account, so it's necessary to migrate one by one. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-6235 To receive updates about this feature, please click on vote and watch.…

You are always welcome Cory! If you have any other question, please let us know. Regards, Angélica

Hi Patrick, Thank you for the information. If you face this issue again, please let us know. Hope you have a great week! Regards, Angélica

Hi Daniel, Just for us to better understand and help you with this issue, I would like to make some questions: - Is this happening on all projects? - Do you have the same role and permissions on all projects? - What is the difference between the ticket that you receive the mention notification and the one that you don't…