Angélica Luz Atlassian Team

Hi Kyle, As per I could check on Basecamp's website, Basecamp has integration only with Jira Software and not Jira Service Desk. Also checking on tickets and features it only mentions the integration with JSW. Regards, Angélica

Hi Greg, I've checked that you opened a ticket with our support related to the same question. Currently, it's possible only to add Stories into Epics via the backlog of your board. We have feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JSWCLOUD-17150 Regards, Angélica

Hi Alexandre, I've checked that you opened a ticket with our support and the REST API is working now. If you face any issue, please feel free to reopen the ticket or post here. Regards, Angélica

Hi Anshita, This error is related to an incident that was reported Wednesday, which was preventing the creation of users via REST API. Although we have not been able to identify the reason why this problem is happening, we're working alongside our developers to have this situation normalized. Can you please test the REST…

Hi Cory, We still don't know when this bug will be fixed. For your reference, you can find our policy on how we prioritize bug fixes here. Regards, Angélica

Hi Patrick, I've installed a DE Firefox and changed the system and profile language to Deutsch, but the "Discover new products" and other menus still show correctly, so I believe that there is another configuration that it's causing this. Can you please test using firefox in incognito mode? This will helps to confirm if…

Hi Glemser, For an attachment to appear on the customer portal it must be added as a comment. Can you please check if the attachments were added on the comment box or if it's showing as a text? If you add a new attachment in order to test, does it appear correctly? Regards, Angélica

Hi Sbatchelder, Is it happening only with one customer? Is this customer opening a ticket through the customer portal, email or an agent opened a ticket on his behalf? Can you please check if the ticket has a request type or it's showing as "No match"? Regards, Angélica

Hi White, It's possible to add a custom email address for your customers to send an email to open tickets and also add a custom email to send notifications to them. - Receiving requests by email - Configuring Jira Cloud to send emails on behalf of your domain Hope this helps! Regards, Angélica

Hi Deborah, Currently, it's not possible to set a default dashboard for users. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-62523 Please, click on vote and watch to receive updates about the feature. Regards, Angélica

Hi Dima, The account is also active. Were you able to login with this account on id.atlassian.com? You can also try to reset the password through the id.atlassian.com. Regards, Angélica

Hi Jason, Can you please share with us a screenshot of the wallboard? I've tested here but it always shows black. Regards, Angélica

Hi Jason, Currently, it's not possible to set SSO for the Customer Portal. We have a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JSDCLOUD-630 Please, click on vote and watch to receive updates about the feature. A workaround is to migrate your customers to Atlassian…

Hi Gordon, Yes, you can use the same GSuite account on multiple instances. For example, you can create groups on GSuite and on each instance sync different groups, so you can correctly manage users from each instance on GSuite. Regards, Angélica

Hi Peter, I believe that this option is only available for Jira Server. I found a question from 2014 where some customers were trying to disable templates on Jira cloud, but didn't find the option. https://community.atlassian.com/t5/Jira-questions/Remove-or-hide-project-type-from-Create-Project/qaq-p/382222 I haven't found…

Hi Jon, It's possible to create a subtask based on a custom field. You can use the condition If/Else and add the JQL, for example, "Number of Loads" > 1 and then Create a new issue. Regards, Angélica

Hi Timothée, Unfortunately, it won't be possible to do on Cloud due to the bug. We must wait for the bug to get fixed in order to do the same as on Server. For your reference, you can find our policy on how we prioritize bug fixes here. Regards, Angélica

Hi Reiss, Currently, this feature only works for Confluence. For example, you have a Confluence page and it has a link to an Issue on Jira Software and the user can't see the issue. The user will see a message, for example, "You don't have access to Jira Software" and a link "Request access to Jira Software". If they click…

You are always welcome George! If you have any other question, please let us know. Regards, Angélica

Hi Patrick, Thank you for reporting this issue to us. I tried to reproduce this error on my test instance by changing my profile language to German and also the system language to German. The site administration still shows in English, but the "Discover new products" does not show the same as your instance, it shows the…

Hi Cory, This issue that you are facing where you can't see the links on the new issue view is a bug: - https://jira.atlassian.com/browse/JRACLOUD-69016 This happens for links to articles, websites, documents and other types of links. Please, click on vote and watch to receive updates about the bug. I have also added the…

Hi Dan, If you try to bulk migrate any other issue type that has the same or almost the same number of tickets, does it work correctly? We would like to try to reproduce the error, can you please let us know what is the affected issue type and the steps that you are following to migrate the schemes? Regards, Angélica

Hi Sophy, Just for us to better understand and help you with this issue, can you please send us a screenshot of this PR dialog? Is this screen overwriting some field or not closing? Please, let us know what is this screen affecting your project. Regards, Angélica

Hi Hadrien, The URL https://docs.atlassian.com/jira/REST/schema/issue-update for any of other schemas will not return anything. Have you tried to use the endpoints? To edit an issue, you won't need the schema, you will need to use PUT /rest/api/2/issue/{issueIdOrKey}. Please, check the documentation below that has more…

Hi David, Currently, it's not possible to customize the sidebar, but if add-ons are installed, it will automatically create a link on the sidebar. As this is a system configuration, we also don't have any feature request suggesting this. Regards, Angélica

Hi David, Currently, if you have an email linked to a service desk project, Jira will read emails from the inbox and create a ticket. When a ticket is opened through email and the customer is part of only one organization, by default the ticket will be shared. If the customer is part of more than one organization, when…

Hi Hsiang, Are there other users facing this issue or it's only one user? Is this link for resetting password for internal user or customer? Is this issue currently active on the instance? Regards, Angélica

Hi Martin, Can you please test opening a ticket while the Developer tool of the browser is open? Then it's possible to check if there is some error. Also, please check on the widget's page if there is some error message. If possible, create a new one in order to test. Regards, Angélica

Hi Scott, Thank you for the details. I believe that the best option, in this case, is to open a ticket with our support, since we will have to access your instance if you allow in order to see the affected tickets and the SLA configuration. Also, we need to check why the SLA is not appearing on old tickets. I've opened a…

Hey Jon, We've talked with our dev team and currently, we don't have any officially supported Splunk integration. A feature request was open suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JOPSCLOUD-96 Please, click on vote and watch to receive updates about the feature. Regards, Angélica