Angélica Luz Atlassian Team

Hi Michel, Currently, there is no configuration to make the notifications to show the complete thread. We have a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JSDCLOUD-2044 Please, click on vote and watch to receive updates about the feature. Regards, Angélica

Hi Christian, This popup message that appears can't be disabled because it's actually a bug that was reported on the link below: - https://jira.atlassian.com/browse/JSWSERVER-6414 Please, click on vote and watch to receive updates about the bug. Regards, Angélica

Hi Anike, I was able to reproduce the same issue here and by searching on our features I found that Epic link does not show on Confluence because currently, it's not possible to use JQL for Epic link on next-gen projects. - https://jira.atlassian.com/browse/JSWCLOUD-17239 This feature is from Jira, but it affects…

Hi Santiago, I've searched for a connector on our Marketplace, but there is nothing that is specific for QlikSense. However, I found some links that may help you: - Qlik Web Connectors - Jira connection via REST API with Qlik Sense - JIRA connector? There is a comment from this post on our community that a customer…

Hi 山崎遼介( moai ), Currently, there are two available reports on next-gen projects: Burnup Report and Velocity report. On reports, click on "Overview" and it will show two options. The Burnup report will only appear if there is an active sprint. Velocity report will work only if there is a completed sprint. Hope this helps!…

Hi Alex, A knowledge base is linked to a Service Desk project, it means that the customer will have to search in the customer portal to find the article. If you need that customers find your articles through Google, you must let your Confluence open to anonymous, but I haven't found anything specific when using Google…

Hi Saad, I've checked that you opened a ticket with our support team related to the same question. I'll be watching the ticket and once it's resolved, I can post the resolution here if needed. This is to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different…

Hi Jesus, In order to fix the issue, we will have to access your instance. As it requires personal information, I opened a ticket with our support in order to fix the issue. You will receive a confirmation email and soon we will contact you. Regards, Angélica

Hi @Maurice Stassen, As Alexey mentioned, you created a next-gen project and this type of project was created to be more simple, with fewer functionalities. It's not possible to edit the workflow, but if you need more statuses you can click on the "+". All new status added before "To Do" will be of the category "To do".…

Hi Reza, This issue that you are facing is a bug that was reported on the link below and currently, there is no workaround. - https://jira.atlassian.com/browse/JRACLOUD-68653 Please, click on vote and watch to receive updates about the bug. Regards, Angélica

Hi Red, When an agent is added as a participant, reporter or part of an organization on a JSD ticket, the agent will be treated as a customer, it means that even though the agent has a license, they will receive the same as customers receive. If you are receiving the notification you must check if you were added as a…

Hi Monika, The New collapsed navigation was introduced on Atlassian Cloud changes Oct 8 to Oct 15 2018 and this feature will be rolled out to everyone soon. To open the sidebar, you just need to hover the mouse over it. We already have a feature request suggesting that the sidebar gets collapsed even if we hover the mouse…

Hi Syazni, I've checked the bug but there are no updates and we don't have a date of when it will be fixed. For your reference, you can find our policy on how we prioritize bug fixes here. I've just tested on my cloud instance and it shows this information when I export the issues and open using Google Sheets: It was…

Hi Sandeep, Thank you for the details. I was able to reproduce this error and found a bug related to it: - https://jira.atlassian.com/browse/JRACLOUD-67984 Please, click on vote and watch to receive updates about the bug. For now, there is no workaround, but if you need to take a screenshot of the gadget, you can open the…

Hi Vega, I've checked the fields through the database and I was able to see that there are 5 fields "Catagory" and 3 fields "Category". Can you check if both fields have the same options? Are you using both fields or only one? Regards, Angélica

You are always Mason! If you have any other question, please count on us. Regards, Angélica

Hi James, The screen is different from what I see on a SW project. Would it be possible to send a screenshot of the entire screen? Regards, Angélica

Hi Pavel, I understand. I've tested here and it's possible to set only one "Done" status. I know that it would be better to let the "Ready for prod" on a green status, but currently, it will be blue. Sorry that we can't be more helpful on it. Regards, Angélica

Hi Mason, Currently, next-gen project does not have "Board settings", so it's not possible to configure the Working days. Based on your question, I've created a feature request: - https://jira.atlassian.com/browse/JSWCLOUD-17331 Please, click on vote and watch to receive updates about the feature. Regards, Angélica

Hi Malin, As the users are managed through GSuite, it's possible only to change their full names on GSuite and only the administrator can do this. If they go to id.atlassian.com they will be able to change, but once GSuite syncs again, the full name will be reverted as it was before. We have a feature request suggesting…

Hi Ileana, Currently, the knowledge base cannot be translated based on the customer's profile language or browser language. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-6296 Please, click on vote and watch to receive updates about the feature.…

Hi Cédric, Customer notification works for all or none of the tickets, so if we disable one notification, it will affect all customers and request types. The notifications are triggered by the request type, but it's not possible to set, for example, that "Public comment added" to be sent only for Request type "Report a…

Hi Denis, Currently, we don't have a date of when this feature will be implemented. Please, check our Implementation of New Features Policy where you can find more information about how features are prioritized. Regards, Angélica

Hi Therese, I've tested here adding a text with 1000 words on the description and opened the downloaded file on Google Sheets and the description is correct. Can you please let us know how many words the description has? What software are you using to open the file? Is it Excel or another spreadsheet software? Can you test…

Hi Charles, Are you using Jira Server or Cloud? What browser are you using? Have you tested using another browser? Regards, Angélica

Hi Matouš, Jira Service Desk does not have the boards functionality, so it's not possible to create a board directly in the project, but you can create a board that will be linked to your profile. Please, open any software project and click on "Create board" > Create a Kanban board > Board from an existing project. Then,…

Hi Ashik, Just to make sure we are on the same page, would you like that the customer has the ability to clone issues through the customer portal? Also, would you like them to have the ability to have more options to filter on the portal? Regards, Angélica

You are always welcome Francesco! If you have any other question, please let us know. Regards, Angélica

You are always welcome Saja! If you have any other question, please let us know. Regards, Angélica

Hi Jon, When you add a user, they receive an invite where they can click on the link and set the password. If you disabled the invitation email, you can click on Reset password so they can set the new one, even if they never logged in. Below are the email that they will receive and the screen that they will set the new…