Angélica Luz Atlassian Team

Hi Dov, Thank you for getting in touch with Atlassian Community! Just to make sure that we are on the same page, you need to add a checklist to mark things as "Done", basically a ToDo list, is that correct? If so, there are some add-on that may help you: - Checklist for Jira - Issue Checklist 🏆 - Smart Checklist for Jira.…

Hello James, Thank you for reaching out to Atlassian Community! The issue that you are facing where the invitation email is being sent even when setting it to false is actually a bug because, by default, this notification should not be sent: - https://jira.atlassian.com/browse/JRACLOUD-67024 Please, click on vote and watch…

Hi Mike, Thank you for reaching out to Atlassian Community! I've tried to replicate this issue on my local environment using a Kanban board, but after adding bugs, it gets the order I add in the backlog. Can you please let us know the details of the board for us to try to replicate the issue here? Are you using Kanban or…

Hi Dean, Thank you for reaching out to Atlassian Community! As per the details you provided, you are using Automation for Jira, is that correct? If so, can you please open the automation and check the audit log in order to validate why the automation is not working? If possible, send us a screenshot of the automation you…

Hello Ben, Thanks so much for your feedback regarding Jira Cloud changes. We take this feedback really seriously and I’d like to give you more background. The new experiences (including navigation) across Jira, Confluence, Bitbucket and Stride are motivated by years of customer frustration around complexity and usability…

Hi Nick, Thank you for getting in touch with Atlassian Community! This issue may be related to the renderer of the field Description. Go the Project settings > Fields > to edit. Then, search for the field Description, click on Renderers and change it to Wiki Style Renderer > Update. Please, give it a try and let us know…

Hi Amit, Thank you for reaching out to Atlassian Community! The Add trigger option only appears if BitBucket, Stash, Fisheye or Crucible are connected on your Jira. Once you integrate one of these products on Jira, you will be able to configure triggers on the workflow. Please, let us know if you are facing any issue to…

Hi Jens, I've tried to reproduce this issue on my local environment, but after approving the ticket, the button disappeared. The only information that still shows that the ticket is pending is on the profile: Can you please check if this issue is happening on all browsers? Is it happening with all approvers? Have you…

Hi Raul, Thank you for reaching out to Atlassian Community! Just for us to better understand, can you please let us know if the query returned any result? Would you mind to run the queries again and send us the results? Query 1: select * from fieldlayoutitem where isrequired = 'false' and fieldidentifier = 'summary'; Query…

Hi Sean, Thank you for getting in touch with Atlassian Community! Just for us to better understand and help you with this issue, may we know if this issue is happening only on Safari? Have you tested using another browser on iPad? I've found some tickets related to this issue and it was related to the iOS 12, but the Beta…

Hi Amey, Thank you for getting in touch with Atlassian Community! I've searched for add-ons and documentation related to this integration, but there is nothing specific for Selenium. There is a documentation about Test Case Management that may help you: - Using JIRA Software for Test Case Management We had a feature…

Hi Garrett, Thank you for reaching out to Atlassian Community! Currently, the blue icon is the default avatar for all users and customers that didn't add any picture on their profiles. This default avatar is not possible to change, but we have feature requests suggesting the implementation of this ability: -…

You are always welcome Luke! If you have any other question, please count on us 😃 Regards, Angélica

Hi Paweł, Thank you for reaching out to Atlassian Community! When approval is set, the only status that users who are not the approvers will see is "Cancel request": "Any other agent" view: Approver view: If possible, create a test user which will not be an approver for you to test and confirm how agents will see a ticket…

Hi Paco, Thank you for the screenshots and details. This issue is related to the "User default settings". To fix this, please follow the steps below: Go to Jira settings > System > Default user preferences. On the top right, click on "Edit default values". On email format, change it to HTML > Update. To confirm this…

Hi Murat, I'm not sure if I understood correctly, please correct if I'm wrong: Are you using two instances? We would like more details about what is the Jira application side and web side. As per I could understand is that you close an issue on Jira application side and it shows as closed correctly but on web side it does…

You are always welcome! If you have any other question, please count on us! Regards, Angélica

Hi Christoph, Thank you for reaching out to Atlassian Community! Currently, it's not possible to remove the users' full name on notifications. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDSERVER-702 Please, click on vote and watch to receive updates about…

Hi Florian, Thank you for reaching out to Atlassian Community! Currently, there is no feature on Jira where it can check if a customer is available or unavailable, so the only option is to always let more than one approver or whenever an approver is out, change it to another customer to approve. I've checked the add-on…

Hi Chris, Thank you for reaching out to Atlassian Community! Just for us to better understand and help you with this issue, can you please let us know if this field is being set as required only on a single request type or is it set as required on the custom field page? Is this issue happening only on one Service Desk…

Hello Jake, Thank you for getting in touch with Atlassian Community! Just for us to better understand and help you with this issue, can you please let us know when did this issue start? Were they able to log in normally before this issue happen or it happens since the first time they try to log in? When the customer clicks…

Hello Dale, Thank you for reaching out to Atlassian Community! Just for us to better understand and help you with this request, can you please give us an example of where you would like to add these variables? Please, send us more details about what do you need to make on the templates for us to check here if it's…

Hi Thiago, Thank you for reaching out to Atlassian Community! Yes, you can use SAML to connect with an Identity provider to allow Confluence users to log in using SSO. Currently, the supported identity providers are Azure, Bitium, Centrify, Okta and OneLogin, but you can use an unsupported provider too. You can find more…

Hello Ryan, Thank you for reaching out to Atlassian Community! We really appreciate your community spirit 😄Thank you for sharing the resolution of this issue with everyone. If you have a question or need further assistance, please count on us! Regards, Angélica

Hi Jennifer, When using incognito, you are logged out of all accounts, so when you login in Jira, you are login with the correct account. What may be happening is that when you are using Jira in normal mode on your browser, somehow you are being redirected to Jira with your non-admin account. Can you please clear your…

Hello Hayden, Thank you for reaching out to Atlassian Community! I've tested on my local environment but I wasn't able to replicate this issue. Can you please let us know if this epic was created in this project or it was created on a classic project and moved to the next-gen one? Is there any other next-gen project…

Hello George, Thank you for reaching out to Atlassian Community! I've checked that you opened a ticket with our support related to the same question and the response was posted there. If you need further information, please feel free to post on the ticket or ask us here. Regards, Angélica

Hi Philip, Thank you for getting in touch with Atlassian Community! Next-gen are independent projects, so it's not possible to use custom fields created for classic ones. You are correct about simplifying new project! The next-gen was created to be more simple with fewer features to help teams to create SW projects faster…

Hi Rhuan, Thank you for reaching out to Atlassian Community! If you already deleted the branch on BitBucket and it didn't disappear on the ticket, maybe your instance is being affected by a bug: - https://jira.atlassian.com/browse/JSWCLOUD-16994 If this is not the steps you are following to remove the branch of the ticket,…

Hi Jarad, Thank you for getting in touch with Atlassian Community! For all new customers, the username will have this unique ID and it's internal, customers won't see it. These changes were implemented to protect customers' personal information and this is due to General Data Protection Regulation (GDPR) that was…