Angélica Luz Atlassian Team

Hi Luke, Thank you for getting in touch with Atlassian Community! On Jira Cloud, currently, it's not possible to export a project and import to another instance and also not possible to merge accounts. The best option in this case, as you already have Jira and Confluence under one URL, is to create a new service desk…

Hello there, Thank you for reaching out to Atlassian Community! This issue is related to the renderer of the field Description. To fix this, please go the Project settings > Fields > to edit. Then, search for the field Description, click on Renderers and change it to Wiki Style Renderer > Update. Please, give it a try and…

You are always welcome Nick! If you have any other question, please count on us. Regards, Angélica

Hi Ugan, The jira.atlassian.com is a server instance and this is a Software project, not a customer portal, and as we are users on this site, this is the options we have. The link that you sent is from your customer portal, and on the customer portal, it's not possible to export issues. If you need to export issues, you…

Hi Виктор, Thank you for getting in touch with Atlassian Community! Jira mobile is more simplified since it was created to help teams to check for updates and make changes while not at work, so to optimize space it won't show the same information as Jira when using on a computer. You can check some features related to Jira…

Hi Kevin, Thank you for reaching out to Atlassian Community! Currently, it's not possible to reorder the fields on next-gen projects. Next-gen projects use the "New issue view" that was applied to other project types as well, so it affects all projects on Jira. We have a feature request suggesting the implementation of the…

Hi Shameem, Thank you for getting in touch with Atlassian Community! I've searched for configuration and also feature requests suggesting some workaround, but I haven't found anything that could help us, so currently it's not possible to make any modification on Releases' page. I found a feature suggesting the ability to…

Hi Elisabeth, Is there any reason why do you need to relocate the data to Europe? Are you facing any issues in your instance? Please, let us know this information so we can check here if it's possible to make this change. Regards, Angélica

Hi Dennis, Thank you for reaching out to Atlassian Community! I haven't found an add-on to create quotes specifically, but there is an add-on that allows the creation of forms that may help you. The add-on is ProForma Lite: Forms & Custom Fields that allow you to create forms and it's not necessary to create custom fields…

Hi @Matt Butalla, Only site-admins can manage users on Site Administration. Those admins that have only the group "Administrators" they can access administration tools on Jira Settings > System, but they can't access Site administration. Regards, Angélica

Hi Paco, Thank you for reaching out to Atlassian Community! When the notification does not change the text, it is usually due to the default language. I'll give you an explanation for you to check if perhaps is this issue that you are facing. If you add Spanish, for example, and set this as the default language of the…

Hi Dale, Thank you for reaching out to Atlassian Community! Currently, we don't have a specific feature for asset management on Jira Service Desk. We have a feature request for it to be implemented in the future: - https://jira.atlassian.com/browse/JSDCLOUD-1338 The documentation shows the steps to use asset management…

Hi Jens, Thank you for reaching out to Atlassian Community! Just for us to better understand and help you with this issue, can you please let us know if the users (if they have permission) also see the option to approve when searching for issues on Issues and filters? Does it show on the customer portal on "Requests" the…

Hi Ricky, Thank you for getting in touch with Atlassian Community! Currently, when an agent has the permission to transition issue, they will be able to make any transition, so it's not possible to limit it. On next-gen projects, it's not possible to configure the workflow to add conditions or to change permissions for…

Hi Therese, Thank you for the details. I tested using the same text as you and tested on Google Sheets and MS Excel, but I wasn't able to reproduce. For us to further investigate the issue, I've opened a ticket with our support in order to check your instance to get all details in order to reproduce the issue to confirm if…

Hi Shafiek, Thank you for reaching out to Atlassian Community! Currently, it's not possible to restrict emails from being added as a participant. We have a feature request suggesting the implementation of the ability to prevent users from adding anyone as a participant. - https://jira.atlassian.com/browse/JSDSERVER-6163…

Hi Thuy, You must go to Project settings > Email requests > Add an email address. This is where you will configure the address that customers can send an email in order to create tickets. Then, before sharing the email address with the customers, you must check their permissions: Prepare customers for email greatness…

Hi Carlos, Thank you for reaching out to Atlassian Community! To add the information for payment you must go to > Site administration > Billing. On this page, you can find all the information related to payment. If you face any issue, please let us know. Regards, Angélica

Hi Hoang, Thank you for reaching out to Community! I've checked on your screenshot that you are using the Jira mail handler, but as you need to create customers on Service Desk, you must use the JSD mail handler. Please, follow the steps on the documentation below and let us know if it works for you: - Receiving requests…

Hi Michael, Yes, you can follow the steps of the article to add the permission to the user. If you just add the license and add them on a role in the project, they will be able to see the tickets, but also transition and change assignee for example. Following the steps of the article, you will make this user just to see…

Hi Alexander, Thank you for the details. I believe that the issue that you are facing is related to the ability to use JQL for Epic link on next-gen project, which also affects Confluence because it uses the same JQL as Jira. - https://jira.atlassian.com/browse/JSWCLOUD-17239 Can you please check and let us know if this is…

Hi John, Thank you for getting in touch with Atlassian Community! I've checked that you contacted our support related to this issue. As per you could check on our documentation, currently, it's not possible to change the order of the fields on the new issue view. Even though we can move the fields on the screen…

Hi Eric, Thank you for reaching out to Atlassian Community! Currently, it's not possible to merge issues manually on Jira, due to that, there is no option on Automation to combine/merge the tickets. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-3592…

Hi Dave, Thank you for getting in touch with Atlassian Community! If you want to allow customers to see the pages of a space without logging in, you must enable anonymous access on Confluence. Customers will be able to see articles in the customer portal only if they are logged in, but if you need customers to see pages…

Hi Aviad, Thank you for reaching out to Atlassian Community! Currently, the new issue view does not have the share button. This issue was reported as a bug: - https://jira.atlassian.com/browse/JRACLOUD-70153 Please, click on vote and watch to receive updates about the bug. Regards, Angélica

Hi Ryan, Thank you for reaching out to Atlassian Community! Just for us to better understand and help you with this issue, can you please let us know if the fields are not showing on the create or view screen? Related to removing a field, you just drag and drop the field to the right side or do you delete the field?…

Hi Nick, Thank you for reaching out to Atlassian Community! Currently, it's not possible to create tickets thought QR-Code and also it's not possible to let fields pre-filled. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-133 Please, click on vote and…

Hi Murat, Thank you for getting in touch with Atlassian Community! Just for us to better understand and help you with this issue, can you please give us more details about what "web side" means? What type of project are you using? Is it Service Desk, Business, Software (next-gen/classic)? Regards, Angélica

Hi Scott, Thank you for reaching out to Atlassian Community! Currently, it's not possible to add tabs on request types to separate the creation of ticket into steps. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-1320 Please, click on vote and watch to…

Hi Anik, It's so awesome to hear that you want to contribute to Community! 😃 I have a post to share with you with our FAQ: - Frequently asked questions You can also become a Community Champion and it all starts with badges. More information here. If you have any other question, please let us know! Regards, Angélica