Angélica Luz Atlassian Team

Hi Trisha, As mentioned in the previous answer, it's not possible to reorder the system or custom fields. Please, vote and watch the feature requests to receive updates. Regards, Angélica

Hi Chris, I was able to install the Status page for SD now that it's back to our marketplace. I've tested and after linking status page with an SD project, the only thing that will appear is a notification on the customer portal for customers to be aware of the issue. Link status page with the project: Create an incident…

Hi Ann, Yes, if you remove the category the portal will look like before. The button will show on the top and the customers will need to search for articles on the search bar. Regards, Angélica

Hello FP, Thank you for getting in touch with Atlassian Community! Approvers are treated as customers, so to configure the notifications you must go to Project settings > Customer notifications > Approval required. If the notification is enabled and the ticket is created through the customer portal, the selected approvers…

Hello Yaniv, Thank you for getting in touch with Atlassian Community! Product access only shows the products that you want new users to automatically receive when an account is created and also groups. Just for us to better understand and help you, can you send us a screenshot of the page? Also, please, send us the steps…

Hi Srini, It looks like this add-on is not available on marketplace anymore. The only information that I found is from "Version history": - https://marketplace.atlassian.com/apps/1214632/rich-text-gadget-for-jira/version-history I believe that there are no other updates about this add-on. If it does, it will show on Apps >…

Hello Bill, Thank you for getting in touch with Atlassian Community! Just for us to better understand and help you with this issue, can you please let us know on what product the user is facing this issue? What type of personal data they are not able to save? Are they the only user facing this issue? Please, let us know…

Hello Katarzyna, Thank you for getting in touch with Atlassian Community! I've checked that you opened a ticket with our support related to the same question. To avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket…

Hello Nikhil, Currently, there is no workaround. As we can see on Jira SW Roadmap, parallel sprints are not supported for now. Regards, Angélica

Hi Allison, When editing the permissions, before click on save, you must click on "Add" for each project/group that you need to share the filter: Please, give it a try and let us know how it goes. Regards, Angélica

Hi Rowan, Thank you for the details, I get it now, sorry for the misunderstanding. When you connect your instance to GSuite, even if they are not synced, they will be forced to log in with Google. Please, check on this thread more information and also documentation related to this. Regards, Angélica

Hi Martin, Currently, the only workaround is to use the links like this or disable the new issue view. We have a feature request where developers are collecting feedback about this issue: - https://jira.atlassian.com/browse/JRACLOUD-69230 Please, feel free to add your comments on the ticket. For now, we must wait until…

Hello Guido, Thank you for getting in touch with Atlassian Community! It's possible to automatically clone an issue using the add-on Automation for Jira. I've created a simple example for you to better understand: Please, give it a try and let us know how it goes. Regards, Angélica

Hello Christopher, Thank you for getting in touch with Atlassian Community! I wasn't able to reproduce this issue on my local environment, when I change the format it saves normally. Can you please change it back to HTML and save and then try to change again to "Text"? Can you test using another browser? Also, please open…

Hello Wendy, Thank you for getting in touch with Atlassian Community! Just for us to better understand and help you with this issue, can you please let us know what type of project you are using? Is it a next-gen project? Once we hear from you we will be able to test on our local environment in order to find what is…

Hello Ioana, Thank you for getting in touch with Atlassian Community! Just for us to better understand and help you with this issue, can you please give us more details about what the form is? Can you share a screenshot with us showing where would you like to add notes to a fix version? Regards, Angélica

Hello Berg, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to export or print reports. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-66846 In line with our Feature Request Policy, we'd suggest you vote for it as…

Hello Monica, Thank you for getting in touch with Atlassian Community! I was able to check that there are many users with the number 2 on their usernames, but all those users show as inactive. Would it be possible to send us a screenshot of how it appears when you search these users? Is it happening only with Watchers or…

Hello Matthew, Thank you for getting in touch with Atlassian Community! The minimum recommended size it would be 1105x300 which is the area available on the customer portal for the banner. Related to the width, it will adapt the image to the portal, that's why we can't find what is the correct width of the banner on…

That's awesome Nick! Thank you for sharing this information with us. If you face this issue again or have any other question, please count on us. Regards, Angélica

Hello Charlotte, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to disable the search bar. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-2488 In line with our Feature Request Policy, we'd suggest you vote for it…

Hi Parag, Thank you for the details. Are you using Next-Gen or Classic project? Are you the only user facing this issue? Was there any change before this issue happens? Regards, Angélica

Hi Jane, We wouldn't say that this feature will be available soon. On this main feature, there is currently 95 sub-tasks with suggestions for next-gen and few of them was resolved, so we can't say for sure when this is going to be implemented. Regards, Angélica

Hello Alake, Thank you for getting in touch with Atlassian Community! I've checked on Confluence and the macro available is the same as we can use on Jira dashboard, which is different from the roadmap from a next-gen project, so we won't be able to use the same roadmap on Confluence. Please, feel free to raise a feature…

Hello Kim, Thank you for getting in touch with Atlassian Community! I've tested on my local environment and when I click on an article, it shows on the widget. Just to make sure that we are on the same page, you need that when someone clicks on the article, the article shows on the widget instead of open the customer…

Hi Brent, I've just confirmed that Jira never had this functionality, so this is not a bug, but an expected that we can't click on images when it comes from an article. Regards, Angélica

Hello Chris, Thank you for getting in touch with Atlassian Community! I've checked that the add-on to integrate StatusPage with JSD was removed from the marketplace. When did you install the add-on? Can you still see the add-on on the "Manage add-on" page? Regards, Angélica

Hello Da Guo, I spoke with our identity team here and they have reported that the domain 126.com is blocked due to the high percentage of spam accounts originating from the said domain. What this means is you will not be able to use an email with the domain of 126.com to register an account with id.atlassian.com. With this…

Hello Guilherme, Thank you for getting in touch with Atlassian Community! I've found this thread where it shows how to copy a comment using a Scriptrunner post function. It's from 2017 so I'm not sure if it still works. The option that I tested and it works is by using the add-on Automation for Jira. There is a free…

Hello Sateesh, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to add customers automatically to an organization when their account is created. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-4862 -…