Angélica Luz Atlassian Team

Hi @Suraj Rajoria, Thanks for reaching out to Community! It's still not possible to get the content of an attachment. As mentioned in my previous reply, Blob is recorded in the database which can't be accessed in Jira Cloud since it's a restricted function. Kind regards, Angélica

Hello @JessieC, Thank you for reaching out to Atlassian Community! Testing on my mobile (Android 11 and Jira v79.1.4), the Date Time Picker fields work normally. When clicking on this type of field, it opens the calendar and after selecting the date, it shows the option to select the hour and minutes. Can you please…

Hi @hristo.iliev, I'm glad that I could help! Hope you have a great day ahead. Kind regards, Angélica

Hi @annie charbonneau, If the components are the same on both projects, then you can use copy the value from the current issue. On the automation rule, click on the “Choose fields to set…” and select Components. Then, select the “Copy from…” and Save. Please, take your time to test and let us know how it goes. Kind…

Hi Andrey, There are many factors that are taken into consideration when implementing a new feature. For more information, please check our policy below: Implementation of New Features Policy

Hi @Marina Vital, I'm glad we could help! Regarding the attachments, currently, it's not considered an attribute so it won't be possible to copy the attachment of the ticket to an object. Based on your question, we created a feature request suggesting this option: * Ability to copy attachments to Object via Automation…

Hello @Alexandre GUIMET, Welcome to the Atlassian Community! Checking the details of your account, I can see that your email is associated with three cloud sites. In order to access and create projects on Jira, you need to directly access the URL and use the same credentials you used here in the Community. Since community…

Hello Lisa, Thanks for reaching out to Community! On Jira Service Management, when customers are added to an Organization and a ticket is shared with the Organization, everyone will be notified that it was shared. They won’t receive all notifications, they receive only one informing about that, and then, they need to go to…

Hello @arturo_perez, Thank you for reaching out to Atlassian Community! When linking a Confluence space to a Service Management project, all pages will be available for all customers and it won’t be possible to restrict or limit the search on the portal based on their language. There are feature requests suggesting…

Hello @Lisa Swaby, Thank you for reaching out to Atlassian Community! Just to make sure we are on the same page, I would like to know if by User you mean a Service Management Customer or an internal licensed User. If it’s a licensed user, they can disable the notifications directly from their profile on Profile picture >…

Hello @amrita.sodhi, Thank you for reaching out to Atlassian Community! Testing on my local site, I wasn't able to replicate the issue. I used an account with Service Management permission and when searching for SLA fields, it shows under "My defaults". Is it happening when you are not accessing a filter? Can you try going…

Hello @Микола Хуткий and @Pekao S_A_, Welcome to the Atlassian Community! We are checking internally if there are any updates about when the documentation will be back online. For now, only the API documentation for Insight Cloud is available: Insight REST API Get insight workspaces Once we have an update from the Server…

Hello @yungchiau.lin, It’s necessary to manually download the backup, currently, there are no functions that would download the file. There are some suggestions for automatic backup on Cloud: Automatic Backup generation in Backup Manager Improve supportability of JIRA/Conf backup managers automate JIRA Cloud Backup export…

Hello @Joseph Thiel, Thank you for reaching out to Atlassian Community! When it comes to using SAML on an organization, users from a verified domain will have to log in using the identity provider. All other users that are not managed (not from a verified domain) will log in with their email and password (or using Google,…

Hello @Palash Sinha, Thank you for reaching out to Atlassian Community! When the message "Signup is not currently available" appears on the email logs, it means that the customer who is sending the email doesn’t have an account on the site. Whitelisting a domain is just to make sure that all tickets from that domain will…

Hello @David Hopkins, Welcome to the Atlassian Community! When it comes to the Knowledge base on Jira Service Management, it’s only possible to link Confluence spaces. There is a feature request suggesting improvements for that and I saw that you already added a comment and our product manager Joe answered: Provide 3rd…

Thank you for the details, @Noopur Varshney _AIO Tests_. Checking the notification logs between September 2 through September 3, it returned 113 notifications. Only one was from the project AT, but all other notifications were from project ATFJS. The notifications were from issue created, updated, comments and it includes…

Hello @Денис Мещеряков, Welcome to the Atlassian Community! On the Roadmap, currently, the Epics are collapsed by default and it’s not possible to expand all Epics. Based on your question, I created a feature request suggesting this option: Ability to expand/collapse Epics on the Roadmap Regarding the Date range for Child…

Hello @Paul M. Brunner, There are no updates regarding this feature. It’s still on the status “Gathering interest”. For more details about how the features are prioritized, please, check our policy below: Implementation of New Features Policy

Hello Marina, Thank you for reaching out to Atlassian Community! When working with user attributes on Insight, it’s necessary to use the Account ID instead of the Display name, since there can be more than one user with the same name and the Account ID is unique. That said, you can use the smart value below that will get…

Hello @Nilüfer Çelik, Welcome to the Atlassian Community! When it comes to permission, currently, if a user has permission to the project and to the ticket, they will be able to edit a field. There is no separate permission for each field. There is a feature request suggesting improvements for that: Allow specific group of…

Hello @Andrey Popov, Thank you for reaching out to Atlassian Community! Searching on our documentation and some similar cases, I’m afraid to say that it’s not possible to get all users from different sites using one endpoint. With the API below, you can get all managed accounts from an Organization: -…

Hello @Alexandre Neron, Welcome to the Atlassian Community! On the customer portal, the request types are grouped based on the groups set on Project settings > Request types, so customers can easily find the correct one to create their requests. On the agent view, it won’t be grouped, but agents can set the request type…

Hello @Lucas Boczkowski, Thank you for reaching out to Atlassian Community! On team-managed projects, it’s currently only possible to clone an issue, but not split it. There is a feature request suggesting improvements for that: Ability to split team-managed issues Please, click on vote and also watch the ticket above to…

Hello @Scott Jonker, Thank you for reaching out to Atlassian Community! When it comes to viewing articles in the portal, there are some macros that don’t render correctly since the editor is different in Confluence and the portal. Headings are inconsistently indented I found two bugs related to the headings, but I would…

Hello @DJ, Thank you for reaching out to Atlassian Community! The landing page when accessing a project is currently, not something that can be set by administrators. There is a feature request suggesting the implementation of this ability: Ability to configure/select which overview section is shown by default when a…

Hello @Noopur Varshney _AIO Tests_, Thanks for reaching out to Community! I can check the notifications of your site as well, but I saw that you have an account on 8 different sites, so I need more details about the affected one. Since community is public, I won’t post and won’t ask you the entire URL, so please, check the…

Hello @zigojacko, Thank you for reaching out to Atlassian Community! This issue happens when emails are auto-forward or redirected and it generates the auto-submitted: auto-generated header and it causes Jira to reject those emails. For more information about this, please check the ticket below. Also, vote and watch to…

Hello @Annika, Thank you for reaching out to Atlassian Community! The Agile Wallboard gadget will be removed from Jira, but I didn’t find any information of it being deprecated in Confluence. With this said, the workaround I mentioned on the other thread is still valid: Embed Jira Work management Board in Confluence You…

Hello @yungchiau.lin, Thank you for reaching out to Atlassian Community! We do apologize that this has occurred within your instance, unfortunately, we are unable to recover your data due to our Data Storage FAQ. We cannot use our RDS backups to roll back changes. These include changes such as fields overwritten using…