I'm setting up a new project in our JSM instance, and the client is asking for the Customer Request Type to be filtered.
Kind of like how in the portal they're separated in groups, but in the Agent creation screen...
Thanks,
Hello @Alexandre Neron,
Welcome to the Atlassian Community!
On the customer portal, the request types are grouped based on the groups set on Project settings > Request types, so customers can easily find the correct one to create their requests.
On the agent view, it won’t be grouped, but agents can set the request type while creating the issue if the project administrator added the field to the create screen.
There are some feature requests suggesting improvements for that:
Note that, agents can also create tickets on customers’ behalf directly from the portal, so they can view the groups as well.
If that's not what you meant, please, let us know more details about your request.
Kind regards,Angélica
Sorry about the delayed response, I was on vacation.
Those three requests have exactly what I need... I guess we'll look for some other way.
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