Angélica Luz Atlassian Team

Hi Sonia, Thank you for reaching out to Atlassian Community. This bug was reported and we are already working to fix it. You can check the details and updates on the link below: - https://status.atlassian.com/incidents/0r2qpb074ps8 Regards, Angélica

Hello Chin, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to create linked issues on the new issue view. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-70794 Please, click on vote and watch in order to hear about…

Hi Jenny, Site-admins will receive a license for all products where the group site-admin was included. Please, go to Site administration > Product access and on Jira Service Desk click on ... right beside site-admins group and click Remove group. Now, new site-admins won't receive access to JSD. Regards, Angélica

Hi Will, Thank you for the details. In this case, please go to Site administration > Product access and set a default group for Jira Software. Please, give it a try and let us know how it goes. Regards, Angélica

Hi Arabela, Currently, it's not possible to show the created date of the filters. I've searched for feature requests suggesting this ability but didn't find any that could help us. Can you please give us more details about why this feature is important for you? With this information, we can create a feature request on your…

Hi Kedar, Currently, it's not possible to add a name for each select list. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-71588 Please, click on vote and watch to receive updates about the feature. Regards, Angélica

Hi Sekhar, This must be related to automation on JSD. Just to make sure that we are on the same page, are you using Jira Service Desk? If so, please go to the Project settings > Automation and search for the respective automation. You can either disable or delete the automation. If you are using Jira SW or Jira Core,…

Hello Kostya, Thank you for getting in touch with Atlassian Community! On the new issue view, when we press "gg" or ".", it will show only show system settings. This issue was reported as a bug, which can be found here: - https://jira.atlassian.com/browse/JRACLOUD-69876 Please, click on vote and watch to receive updates…

Hi Chris, Currently, it's not possible to show comments on the issue navigator. We have a feature request suggesting the implementation of this ability, but in this case to show the last comment: - https://jira.atlassian.com/browse/JRACLOUD-2734 We also have two more features suggesting to show all comments: -…

Hi Rajkumar, I don't think they offer that, as per I could see on the page they have macros and templates only. Regards, Angélica

Hi Kirsty, There is no workaround, for now, we must wait until the dev team fix the bug. You can find more details about how the bugs are prioritized here. Regards, Angélica

Currently it's not possible to see the preview or the code of the markdown, since the dev team are still working on the new issue view and it includes the markdown editor. We have a feature request suggesting improvments on the editor: - https://jira.atlassian.com/browse/JSWCLOUD-16978 Please, click on vote and watch to…

Hi Viktor and welcome to Atlassian Community! Currently, it's not possible to use customized templates for Jira Cloud projects. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-7020 Please, click on vote and watch to receive updates about the feature.…

Hi Pamela, Users can enable and disable the new issue view on their profile, so it's the users' choice to use or not. To enable/disable you must go to your Profile picture > Personal settings > Jira Labs: Regards, Angélica

Hi Chris, You can disable the new issue view for now by going to your Profile picture > Personal settings > New Jira issue view for software projects and disable the new view. Note that it will only disable for classic projects. Business and Next-Gen projects will still show the new issue view. Regards, Angélica

Hi Will, This error is related to the licenses available on the instance because you are inviting a user but there are no more seats available. Please, go to Site administration > Billing > Manage subscription to check how many licenses you have available for each product. If you don't add any group to this user, you will…

Hi Thomas, Just complementing what Victor said, yes, only if you allow public signup customers that do not have an account on your instance will be able to open a ticket through email. If they don't have an account the ticket won't be created and on the logs it will show an error that "Signup is not currently available".…

Olá Nathan, Qual o servidor de email que você está utilizando? Você usa 2FA? Caso sim, poderia desabilitar para testar? Se possível, nos envie um screenshot do erro. Atenciosamente, Angélica

Hello Sandra, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to add a list of watchers for each project or block users from seeing other users. We have a feature request suggesting the implementation of this ability: - When adding watchers, the user-picker dialog should only show…

Hi Shailly, I saw that you opened a ticket with our support related to the same question and it was already resolved. Please, feel free to share the resolution here to help other customers that may have the same issue. Regards, Angélica

Hi there, I saw that you opened a ticket with our support related to the same question and it was already resolved. Please, feel free to share the resolution here to help other customers that may have the same issue. Regards, Angélica

Hi Arnold, This issue that you are facing was reported as a bug, you can find more details on the link below: - https://jira.atlassian.com/browse/JRACLOUD-69230 Please, click on vote and watch to receive updates about the bug. If you have any other question related to this, please let us know. Regards, Angélica

Hi Robbin, Just for further clarification, can you please let us know what browser you are using? Have you tested opening the Queue using another browser? Are you the only user facing this issue? Once we have more details about this, we will try to replicate on a test instance. Regards, Angélica

Hi Elise, On Classic projects, we have the ability to show different fields on the cards by going to Board Settings > Card layout, so it's possible to show the due date on the cards or backlog, but the next-gen project does not have this option, so, for now, it's necessary to click on the issue in order to see all the…

Hi Nelleke, Another configuration that may cause this issue as well is the order of the post functions or some conditions on the workflow. Please, check the workflow for the issue type related to the "Access request" in order to confirm if there is no condition where some field needs to be filled and also compare the order…

Hello Eric, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to rename an image after adding it to a ticket. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-25060 Please, click on vote and watch in order to hear about…

Hi Joshua, Currently, on Jira Cloud, it's not possible to remove signatures from emails. The documentation that you mentioned is for Jira Server and the configuration does not apply to Cloud. We have a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JSDCLOUD-5878 Please,…

Hi Carina, Just to make sure I understood your use case, do you want all issues that you are the reporter to have a default component? I'm asking that because sometimes users create issues on behalf of other users or customers. If you want all tickets to have a default component when you are the reporter, you can use an…

Hi Dipen, I've checked that you opened a ticket related to the same question. As the question is the same, let's focus on the ticket to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms. When the ticket is resolved, please feel free to add the…

Hi Michael, You can add collaborators on your Jira SD project, they don't need a JSD license but they must have a license for Jira Software or Jira Core. Collaborators can: View issues, comments and attachments Add attachments and delete their own attachments Add internal comments to issues and delete their own comments…