Angélica Luz Atlassian Team

Hi Sami and welcome to Atlassian Community! We do not suggest using an API that is not documented, in this case, the best solution is to use two APIs, the one that you mentioned to create the customer and then run the API to add the customer to the project. You can find the details of this API here. If you have any other…

Hi David and welcome to Atlassian Community! For users to see reports, they must have a Jira Service Desk license and be added to the Service Desk Team role in the project. Just for a better understanding of the issue, can you please give us more details about the external users? Are they licensed users for other products,…

Hi Pam, Thanks for reaching out to Community! I haven't found anything that mentions a limit of request types on a server instance. I can tell you that on a cloud instance, more than 80 request types on a single project causes slowness and more than 100 the page won't load, I've tested and that's what happens. On Server,…

Hi Margaret, Thank you for reaching out to Atlassian Community! Currently, it's not possible to change the size of the banner or logo in the customer portal. We don't have a feature specifically for this, but we have one where our dev team is collecting feedback about the new customer portal: -…

That's awesome Muhammad! If you face any issue or have any other question, please let us know. Have a nice day! Regards, Angélica

Yes, you must check the notification received on XXX@YYY.com to confirm the change. Regards, Angélica

Hi Alexis, Thanks for reaching out to Atlassian Community! Currently, since next-gen projects don't have the option Board settings and the projects being independent of other Jira settings, it's not possible to set a category for the statuses on the board. On next-gen, the first column will be "To Do" and the last one the…

Hi Nitin and welcome to Atlassian Community! Just for us to better understand and help you with this issue, can you please give us more details about the error that you are facing? Is it happening on Jira Software or Jira Service Desk? When did this issue start? If it shows an error, please send us a screenshot. Regards,…

It's not possible to modify this information since it was created by the system, so we must wait for the feature request to be implemented. For now, you can use an add-on to customize the surveys, here are some examples: - Customer Satisfaction Survey for Jira - Ovyka Satisfaction for Jira - Surveys for Service Desk - NPS…

Hello Andy, Thanks for reaching out to Atlassian Community! The option to have batch email notification will be available soon on Jira Cloud. We still don't have a date, but the rolling out has already started. You can find more details on the documentation below: - Jira emails are changing! Regards, Angélica

Hi Arne and welcome to Atlassian Community! Just for further clarification, are your seeing this message on id.atlassian.com? If so, you must check with the administrator of your SSO to change your email. When someone verifies a domain, they become the admin for the organization and they are able to change the email and…

Hi Senthilkumar, I can see that you are a site-admin of the instance, but you must check with the organization admin if they added you as an admin of the organization as well. I could see that there are other five site-admins, so please check if one of them are admin of the organization to add you as an admin there.…

Can you please check on Jira Settings > Products > DVCS accounts if it shows the list of the repositories? Also, is there any other project where you can test if it shows the repository option? If not, can you create a test project and click on "Add item" to check? Regards, Angélica

Hi Thomas and welcome to Atlassian Community! Just for us to better understand and help you with this issue, would it be possible to send us a screenshot of how the description is appearing when it's opened through the email channel? If possible send a test email to create a ticket that doesn't show any private…

The information that is shown on activity stream is a copy of the activity tab of the ticket, so even if we could remove the information on the activity stream, it would still show this information on the ticket where users have access. Based on this, we have a feature request suggesting the ability to remove specific…

Hi Andy and welcome to Atlassian Community! Just for us to better understand and help you with this issue, can you please share with us what error you are receiving when you try to save the widget? If possible, send a screenshot of the page for us, just make sure to hide any personal information. Regards, Angélica

Hi Philip, Thanks for reaching out to Atlassian Community! I would like to replicate this issue on my test environment to check why this issue is happening and if there is something we can do to fix it. Can you please share with us what type of field you created? Have you tested using another type of field? Once we hear…

Hi David, Thanks for reaching out to Community! You can create a custom field "Select List" and add the name of the teams, for example, and then create SLA and Queues based on this field. Or, you can filter by group, for example, "assignee in ("Team A"). It will not be possible to restrict access to the queue or SLA, you…

Hi MJ, Thanks for reaching out to Atlassian Community! Just for us to better understand and help you with this issue, can you please let us know what changes you made and what is appearing when you click on due date field? If possible send us a screenshot of the configuration on "Look and feel" and of what appears on "Due…

Hi @GOSEI Tung , Welcome to Atlassian Community! I've tested the same JQL on my test environment and it works, I saved the filter and then went to Issues and Filters and clicked on the saved one which shows the results normally. Would it be possible to send us a screenshot of when the error appears? Also, open the…

Hi Scott, Thanks for reaching out to Community! What is happening, in this case, is correct, because this link will not be redirected to some other page to confirm the change, you must access the inbox of XXX@YYY.com manually to check the notification and confirm the change. Please, check the notification email on…

Hi Shawn, Thanks for reaching out to Atlassian Community! If you are talking about customizing issue types for a next-gen project, it won't affect any classic project, because next-gen is an independent project, so any issue type that you create or modify on a next-gen project will only change for that specific project. If…

Hi Priyendu, Thanks for reaching out to Community! The emails are rejected due to JIRA mail handlers reading the header of the email and if the line Auto-Submitted: auto-generated is found, the system will automatically reject the email. You can find more details here: The Global Processor scheduler job runs every minute…

Hi Betsabet, Welcome to Atlassian Community! Checking your screenshot, it shows that there is no goal and since there is no goal, it won't show anything on the tickets. Can you please add value on "Meta" and check if it will show on the tickets? Please, check our documentation for more details: - Setting up SLAs Regards,…

Hello Alan, This error is related to the licenses available on the instance because you are inviting a user but there are no more seats available. Please, go to Site administration > Billing > Manage subscription to check how many licenses you have available for each product. If you don't add any group to this user, you…

Hi Michel, Thank you for reaching out to Community, we are glad to have you here! Currently, next-gen is only available for Cloud. We have a feature request suggesting the implementation of next-gen on JSW Server: - https://jira.atlassian.com/browse/JRASERVER-68153 Please, click on vote and watch to receive updates and…

Hi Jed, It looks like you're running into an existing bug, which can be found here: - https://jira.atlassian.com/browse/JRACLOUD-70200 Please be sure to watch it, so that you are notified when this is fixed in a future release. I have also added a link to this case so that the developers can reference it if necessary.…

I've tested on my local environment and it shows only six results as well. The "view all" option is not available, but if you click on "Advanced search for Issues" it will redirect to the Issues and Filters showing all the results. Based on your response, I've created a feature request: -…

Hi Ashish, Welcome to Atlassian Community! Just for us to better understand and help you with this issue, can you please share with us the error that it's appearing when you try to verify the domain? Also, please, check our documentation that has all the details and steps to verify a domain: - Verify a domain for your…

Hi Gerda, Currently, the portal is limited to show the announcement banner in one line. We don't have a feature specifically for this, but we have one where our dev team is collecting feedback and this issue was reported by a customer as well: - https://jira.atlassian.com/browse/JSDCLOUD-6308 I've added an internal comment…