Angélica Luz Atlassian Team

Hi Muhammad, You can create a new status instead of changing the "In progress" and then link the "Work in progress" to "In progress". Since the automation will only send an email if the status is changed to "Work in progress", you can use this workaround to prevent customers to receive incorrect notifications. Regards,…

Hi Ashish, No, the "system" that I meant is related to what was built/developed in Jira by our dev team and cannot be changed. Regards, Angélica

Hello Muhammad, Currently, it's not possible to get this information from the browser to add on the ticket when it's opened from the widget. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-6239 Please, click on vote and watch in order to hear about…

Hi Tony, Thank you for reaching out to Atlassian Community! I saw that everything is correct about the payment details for the instance that has the SEN-XXXXX212. It's monthly payments, so every month it will renew automatically. It shows correctly that the credit card was updated and the payment was processed. Also, I saw…

Hi Roberto and welcome to Community! Just for further clarification of the issue, can you please share with us if it shows an error when you try to publish and associate the workflow to a project? If possible, send us a screenshot of the error. Are you the only user facing this issue? This will help us to understand what…

Hi Valentin and welcome to Atlassian Community! Just for us to better understand and help you with this case, can you please let us know where would you like this information to show? Is it on their profile or on the tickets? Please, give us more information about the use case and if there is something similar to that, so…

Hi Svante, Thank you for reaching out to Atlassian Community! Currently, it's not possible to edit the confirmation text for the satisfaction survey. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDSERVER-3436 Please, click on vote and watch in order to hear…

Hi Muhammad, In this case, as you have many "In progress" status, the best option is to create another status. For example, instead of "In progress" after the ticket is opened, what about change it to "Work in progress", for example? Creating this new status, you can change the automation and customers will receive…

You are always welcome Jill! Hope you have a great weekend! Regards, Angélica

Hi James and welcome to Community! Yes, you can add customers automatically to groups, but you need to make sure that the default group for customers does not have application access, otherwise, customers will count as a license. Please check the documentation below for more details: - Notes on using Atlassian Crowd to…

Hi Rosemijn and welcome to Atlassian Community! Currently, it's not possible to change the width of the customer portal. We have some feature requests suggesting the implementation of this ability: - Increase width of KB articles displayed within Jira - Ability to change the customer portal width. - As an SD Customer, I'd…

Hi @Mr Andersen , Thank you for reaching out to Community! Just for us to better understand and help you with this issue, can you please let us know what type of information are you deleting? Is it images, documents and comments? Also, is it happening only for closed tickets or for opened tickets as well? Which Jira…

Hi Jill, Thank you for reaching out to Community! You can add the fields to the "Edit screen" by going to Project settings > Screens. On this page, click to expand the "screen scheme" in order to click on the "Edit issue" scheme. On the next page you will see all the fields and on the bottom, you can add the desired…

Hi Vikash and welcome to Atlassian Community! I've checked that there is an add-on that allows you to integrate Service Now and Jira: - ConnectALL ServiceNow adapter for Jira You can also check this thread where there are some answers that may help you. The question is from 2014 but there are answers from 2017 and 2018.…

Hi Kai, Thank you for contacting Atlassian Community, we are happy to have you here! 1 - The customer portal is not possible to disable, we have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-1012 As a workaround, you can hide all the request types for the…

Hi @SARAVANAKUMAR , Thank you for reaching out to Atlassian Community! The comment field is a system field and can't be removed from the screen. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-12244 Please, click on vote and watch to receive updates…

Hi Tyler, Thank you for reaching out to Atlassian Community! When we create a widget, we will have to allow the login-free portal, it means that all customers from Portal 1 and 2 will be copied to the Portal 3 because once a project is opened, anyone outside and inside of the instance will be able to create tickets on…

Hi Alexandru, Thank you for reaching out to Atlassian Community! If you want to restrict customers to a specific project, you must change the "Customer permissions" to "Customers my team adds to the project". This option means that only people that admin adds to a project will be able to access the portal and open tickets…

Hi Rishi, Welcome to Atlassian Community! When you click to print cards, how many issues appear on the top right? Is it showing the correct number? Is it happening only with stories? Have you tested on another board to check if the same issue happen? Once we hear from you we will be able to better understand what is…

Hi Leopold, Welcome to Atlassian Community! If a customer is part of an organization, the option "Share with" will always appear for them to choose if they want to share with the organization or create a private request. We have a feature request suggesting the implementation of the ability to turn off the "Share with": -…

Hi Muhammad, In order to test if the automation is causing this duplicated notification, can you please disable the automation? Then, please check if the customer will receive only one notification. Also, if possible send us a screenshot of the duplicated notifications. Regards, Angélica

Hi Vasiliy, I've tested the filter and it seems to work. Can you please give us more details about the filter that you need? Do you want to add a subscription for all assignee that is not a member of jira-users to receive a notification? Regards, Angélica

Hello there, Welcome to Atlassian Community! Just for us to better understand and help you with this issue, can you please let us know what JQL you are using? Are you searching for issues on Issues and Filters or directly in the project? Also, are you using Jira Server or Cloud? If possible, send us a screenshot showing…

Hi Imran, I saw that you opened a ticket with our support related to the same question. As the question is the same, let's focus on the ticket to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms. Regards, Angélica

Hello Anders, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to set the default access for next-gen projects. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSWCLOUD-17234 Please, click on vote and watch in order to hear…

You are always welcome Aleksandr! Have a good day! Regards, Angélica

You are always welcome Christie! I'm glad that I could help. Have a good day! Regards, Angélica

You are always welcome Smaroju! Hope you have a great weekend! Regards, Angélica

Hi Paula, Thank you for reaching out to Atlassian Community! Currently, none of the options is available on Jira. We have feature requests suggesting the implementation of these abilities: - https://jira.atlassian.com/browse/JRACLOUD-2734 - https://jira.atlassian.com/browse/JRACLOUD-63352 Please, click on vote and watch to…

Hi Muhammad, Yes, agents will receive because the notification that they receive is different, is what we call "Jira notification", the ones that are generated by the system for licensed users. Those notifications that we can edit/enable/disable are only for customers, so it will only affect customers. Regards, Angélica