Angélica Luz Atlassian Team

Hi everyone, I understand that this post is from 2017 and many things have changed in Jira Service Desk and Site administration. We have a feature that allows us to migrate customers to Atlassian account where they can be internal users with a license to work on tickets or they can still be a customer without counting as a…

If you search for the sprint on the Issues and Filters the tickets associated with the sprint should be there. Depending on the status the tickets have, they should appear on the sprint. Just make sure to filter the necessary tickets before bulk editing.

Hi Ramon, For now, there are no plans to remove the old view. The new issue view has a lot of features missing and they are working on all the necessary features that customers need. On this feature request, you can find more than 90 sub-tasks with all features that are important for everyone. You can vote and watch for…

Hi Mytch, Welcome to Atlassian Community! In order to disable this icon on your instance, I opened a ticket with our support, since it's necessary to confirm some private information. You will receive a notification with the ticket number and soon someone will contact you. Regards, Angélica

Hi Wade, Just for us to better understand and help you with this question, can you please clarify what restriction would you like to add on the public filter? You mentioned that you can't have public filters but you need a way to share with public, so we need more details about it to check if there is a workaround for…

Hi Jana, Welcome to Atlassian Community! It's possible to import bugs from Azure if Azure has a tool to export the bugs as CSV. If Azure provides that, you can follow the steps of the documentation below to import the CSV file: - Importing data from CSV Regards, Angélica

Hi Etienne, Currently, when using the default mail handler, it's not possible to access the inbox of the email and the add-ons won't take this information as well. In this case, you can use a custom email address for you to be able to check the emails that were not processed or check the logs (Jira settings > Products >…

Hi @Asuka, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to restrict comments on the new issue view. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-69231 Please, click on vote and watch in order to hear about…

Hi David, Thanks for reaching out to Atlassian Community! If you are using a Classic project, you can change the order of the fields on Project settings > Issue layout > Edit Layout. On this page, you can change the order of the fields and then click on "Save changes". If it's a next-gen project, go to Project settings >…

Hi Jan-Peter, Welcome to Atlassian Community! Warning, Note, Info and Tip are specific for the new issue view that has the same editor as Confluence, so only next-gen projects or classic Jira Software projects with Jira Labs enable will have the option. The old view that has the wiki markup editor doesn't have these…

Hi there, Thank you for reaching out to Atlassian Community! Just for us to better understand and help you with this issue, can you please let us know when did this issue start? Is it happening on all browsers with all users? Have you tested using another network? Also, please open the developer tools on your browser and…

Hello Jacki, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to sort comments, activities or worklogs on the new issue view. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-70144 Please, click on vote and watch in…

Hello Mike, Thank you for getting in touch with Atlassian Community! Currently, it's there is no audit log for sprints. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSWCLOUD-16952 Please, click on vote and watch in order to hear about updates on the…

Hi Thomas, Welcome to Atlassian Community! Currently, it's not possible to restrict the browse users and groups permission to list only people in a specific project. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-36896 Please, click on vote and watch to…

Hi James, Thank you for reaching out to Atlassian Community! Just for us to better understand and help you with this issue, can you please let us know if this is happening with any customer account? Have they tried to open the ticket using another browser? If possible, ask the customer to open the developer tools on the…

Hi Auwlyee, This issue is related to the default outgoing email format. Please, go to Jira settings > System > Default user preferences > Edit default value > Change the Email format from Text to HTML > Update. Also, please confirm if the HTML email parsing is enabled on Jira settings > Products > Email request. Regards,…

Hi Trevor, To find the sprint ID, please go to Issues and Filters > Search issues and use the advanced mode. Search for "Sprint =", find the name of the desired print and select it. The name will be converted to a number and that's the sprint ID. Here is a gif showing how to search:

Hello Nicole, Currently, the notification includes only a preview of the attachment and for the customer to be able to open or download the attachment, they need to login in the customer portal. We have a feature request suggesting the implementation of the ability to add the attachments as an actual email attachment for…

Hi Tony, On JSD Cloud the customers don't count as a license the same as the Data center. You can have as many customers as you need and you don't have to pay for their accounts. They will have access only to the customer portal. You can find more details about customers and also the difference between customers and agents…

Hi Priyendu, The JSD mail handler is the best option for JSD projects because you can see the logs to understand when a ticket is not created or when a comment is not added, for example. You can use the Jira Core handler for Service Desk, but JSD mail handler it's better to manage, to configure and to troubleshoot. Also,…

Hi Chris, I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once the ticket is closed, feel free to share the resolution…

Hi Joseph, Welcome to Atlassian Community! It's possible to let the mail history when a customer replies the notification. Please, go to Jira settings > Products > Email requests > Strip quotes > Don't strip quotes. Please, give it a try and let us know how it goes. Regards, Angélica

Hi Robin, it's not necessary to turn off for the backup, after the import to the new URL, you can just turn off and on again for the email address to get the correct URL.

Hi Gianfranco, We have a feature request suggesting the implementation of this ability, but no ETA was mentioned: - https://jira.atlassian.com/browse/JRACLOUD-71938 Please, click on vote and watch to receive updates and feel free to add comments on the feature. Regards, Angélica

Hi Kaj, We've checked and it looks like this feature got pushed early and then they rolled back because it's not ready yet. The feature will be implemented but we don't have an ETA yet. Regards, Angélica

Hi Jörn, have you tested using another browser? When the issue happens, can you please open the developer tools on your browser and check if it shows an error?

Hi Jeff, Just for us to better understand and help you with this issue, can you please let us know on what step you are receiving the 500 error? How many tickets are you moving from next-gen to classic? Regards, Angélica

Hi @Chien, Thanks for reaching out to Atlassian Community! I was able to check that the domain ml.sockets.co.jp has being claimed on another cloud URL, that's why this user is redirected to login with Google. Regards, Angélica

Hi Gautam, I saw that you created a ticket with our support related to the same question and they already disabled the help icon on your instance. If you need further assistance, please let us know. Regards, Angélica

Hi Josh, Currently, it's possible to link a space only when using Jira Software and Service Desk. You can find more details on the documentation below that shows what is supported for each product: - Jira applications required I didn't find any feature request relate to link Confluence space to Business project, feel free…