Angélica Luz Atlassian Team

Hi Karren, Thank you for reaching out to Atlassian Community! Currently, it's not possible to edit or change the columns in the customer portal. We have some feature requests suggesting the implementation of this ability on Jira Cloud: - https://jira.atlassian.com/browse/JSDCLOUD-4580 -…

Hi Chris, Welcome to Atlassian Community! I'm not sure if we are on the same page, but with the new Confluence editor, when we use the Jira macro, it shows the information about the ticket on edit mode. You can find more details on the documentation below: - Confluence Editing Improvements The old editor does not show…

Hi Jeff, Welcome to Atlassian Community! As per your description, it looks like it might be related to Automation. Can you please go to Project settings > Automation and check if the admin who left is the default user to run the automation? If that's not the case, can you share with us a screenshot of a notification that…

Hi there, Welcome to Atlassian Community! It looks like you're running into an existing bug, which can be found here: - https://jira.atlassian.com/browse/JRACLOUD-71900 Please be sure to watch it, so that you are notified when this is fixed in a future release. Regards, Angélica

Hello Carlos, Welcome to Atlassian Community! Currently, it's not possible to assign tickets to groups. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-106 - https://jira.atlassian.com/browse/JSDSERVER-106 Please, click on vote and watch in order to hear…

Hi Patrick, Thank you for reaching out to Atlassian Community! The customer portal does not depend on an administrator, each service desk project has a portal and it's not possible to delete or disable the portal. Please, just add your instance URL and go to XXXXXXXX.atlassian.net/servicedesk/customer/portal/ to check the…

Hi Ivo, Thank you for all the details. The comment field is a system field, so it's not possible to change its position. Issue layout is a feature for Jira Software projects, not Service Desk, but even though it was available for Service Desk, it does not have the option to change the comment box position. We have a…

Bom dia Jaqueline, Obrigada por entrar em contato com o Community! Atualmente, não há configuração no Jira para que possa colocar o campo de comentário como obrigatório nas pesquisas. Temos uma feature request sugerindo para que adicionem essa opção: - https://jira.atlassian.com/browse/JSDCLOUD-7889 Por favor, clique em…

@Philip Newman, if you want customers to login using SSO, you must migrate their accounts to Atlassian account, so they will appear on the Users' page. When a customer is added to the instance, their accounts appear on Administration > Jira Service Desk, so you must go to this page and click on ... next to their names and…

Thank you for the video and screenshot Calvin. The Portfolio that is shown on the video is the 3.0 and it's available only for Server, that's why it shows different on Cloud because is not the same version. Cloud will also have a roadmap on Jira Software Premium that was announced on Summit this year. You can find more…

Hi Laurie, I just tested and confirmed that the bug only happens when filtering the column "Organization", it should not happen when filtering, for example, reporter, created or summary. If you click on "View these issues in Jira" and you are able to see all the tickets, we can confirm that is not related to permission.…

Hi @Deelu Alexander, The multi-line text field is not available for next-gen. Next-gen projects are independent so we can't use the custom fields we created for classic projects. We have a feature request suggesting the implementation of the multi-line field: - https://jira.atlassian.com/browse/JSWCLOUD-17266 Please, click…

Hello there, Thank you for getting in touch with Atlassian Community! The storage limit for Jira is 250GB. You can find more details and also de frequently asked questions on the link below: - Atlassian Cloud storage policy Related to the report, can you please give us more details about what would be the platform…

This setting is not possible to configure, so we can't change the default to private instead of public.

Hi Joan, Thank you for reaching out to Atlassian Community! I was able to confirm that the domain of your email was claimed and it's due to GSuite. If you disconnect GSuite, users will still be able to log in, they will not be affected, the only difference is that, as the GSuite won't sync, new users added to GSuite, won't…

Hi Eric, Welcome to Atlassian Community! As per your description, you are facing issues only using Chrome, is that correct? Have you tested using Chrome in incognito mode? Also please, make sure you cleaned the cache and cookies, so if you have saved the old password, it will be removed. If none of this works, can you send…

Hello AbyzovaAV, On Jira Service Desk, customers don't have the permission to modify any field on the customer portal after the ticket is created. This is related to permission and also the design of the portal does not allow this, because administrators can't modify fields in the portal, this is only possible in the agent…

Hello Sviatlana, Welcome to Atlassian Community! Currently, it's not possible to print or export issues using the new issue view. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-71601 Please, click on vote and watch in order to hear about updates on the…

Hi Christopher, It's possible to set a default logo for each project that will appear when the customer selects the project in the customer portal. Please, on each project click on Project settings > Portal settings and then you will see the option to select a logo: The logo will appear the same as the screen below: Hope…

Hi Debbie, Thank you for reaching out to Atlassian Community! Currently, it's not possible to add custom filters in the portal or search for other fields. We have some feature requests suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-3424 -…

Hi Greg, Welcome to Atlassian Community! When creating users, only they will be able to set if the information of their profile will be private or public. As you own this domain, you can edit their full name, but to hide or show their information is up to them to decide. Regards, Angélica

Hi Kristian, Thank you for reaching out to Atlassian Community! When a site-admin is also an Org admin, you can't revoke access directly, firstly you need to remove this user from the Org and then you can revoke the access. Please, go to the Organization on admin.atlassian.com > Settings > Administrators and remove the…

Hi Russell, Welcome to Atlassian Community! As per your description, I believe your instance is being affected by a bug: - https://jira.atlassian.com/browse/JRACLOUD-72310 Please, take your time to read the details of the bug and let us know if it's the same. If it's the same, please click on "This affects my team" and…

Hi @QA Test65 Welcome to Atlassian Community! You need to create a multi-line custom field, add to the screen and then add to the request type for it to be visible in the customer portal. Please, go to Jira settings > Issues > Custom fields and create the custom field. On the next page, you need to select the screens of…

Hi Jonathan, You can create a new question adding all the questions you have regarding Business and next-gen projects. You can also create a ticket with our support on support.altassian.com if the question includes personal information. Regards, Angélica

The roadmap appears on any of those pages: Did you select the epics while creating the plan?

You can bulk share all the tickets. First, you need to go to Issues and filters > Search issues and filter the tickets you need to share with a specific organization. Then on the top right click to bulk change all issues > Select the issues > Edit issues > Search for the field "Change organization" and select the desired…

Hi Laurie, Can you please confirm with the administrator if you have access to see all the tickets in the project? Maybe the project has Issue security and the tickets are not available for everyone to see. Also, I would like to confirm if the message is happening when you try to filter one of the columns. I found a bug…

Hello Kim, Thank you for getting in touch with Atlassian Community! Currently, all new users are set as trusted, it's not possible to change to basic. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/ID-6769 Please, click on vote and watch in order to hear about…

Hi Yonatan, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to add more avatars for all users to use. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-45491 - https://jira.atlassian.com/browse/JRASERVER-45491 Please,…