Angélica Luz Atlassian Team

Hi Calvin, Thank you for reaching out to Atlassian Community! The roadmap is available on Portfolio for Jira Cloud. First, you need to create a pan and then the roadmap will appear on this plan. You can find more details on the documentation below: - Creating your first plan and succeeding - Getting started with Portfolio…

Hi Kasun, Welcome to Atlassian Community! This issue might be related to a bug and I found 3 bugs that shows this error message, so we just need to confirm if it's one of them that it's affecting your instance: - Unable to add more than 32670 characters in Description field through new issue view - New view - Unable to…

Hi Keshni, Currently, it's not possible to remove or hide the help icon. I searched for feature request related to this icon, but the only one I found is related to edit the content of this function: - https://jira.atlassian.com/browse/JRASERVER-67034 I understand that it's not the same thing, so please, feel free to raise…

Hi Itay, Just for us to better understand and help you with this issue, I will make some questions. Is this a classic or a next-gen project? What is the type of the project (Software, Business, Service Desk)? What is the type of the custom field? Are you the only user facing this issue? Would it be possible testing using…

Hi Yasir, Welcome to Atlassian Community! I've searched for a tool to make this import but there is no add-on that provides this migration, I found only two add-ons to syncs Azure with Jira: - Sync Azure DevOps with Atlassian Apps - Sync Azure DevOps Server with Atlassian Regarding migration, it will only be possible by…

Hi Michael, Currently, it's not possible to move the fields like Confluence pages or Subtasks because it's not a custom field, it's a system field, so it won't appear on the Issue Layout. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-20163 Please,…

Hi Stella, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support regarding the same question and they helped you. I would like to share here a summary of the ticket in case someone else faces the same issue. Currently, there is no support for Gitlab with Jira Cloud using DVCS.…

Hi Marco, Batching notification should be working normally for Service Desk cloud now. Are the batching notifications working for Software and Business projects? Regards, Angélica 

We are not sure if PowerScripts can cause this, would it be possible to disable the add-on to test? Test using another browser and also incognito is a great test, mainly if you have extensions on your browser that sometimes can cause issues.

Hi Sudarshan, As per the details you provided, the issue might be related to a bug: - https://jira.atlassian.com/browse/JRACLOUD-72483 Please, take your time to read the information on the bug to check if it's the same issue that you are facing. If it's not, can you please give us more details and send a screenshot of the…

Hi jdreizler, Thank you for reaching out to Atlassian Community! It's possible to set the color of the cards on a kanban board using a JQL. Please, go to Board settings > Card colors and then you can add the JQL based on the field you need, for example, Type = Type 01. You can find more details on the documentation below:…

Hi José, Thank you for the details. Currently, only customers can change their profile language, it's not possible, for example, to log in as the customer and go to the profile to change this setting. I would suggest you edit the customer notification and add the information for them to change the language or add an…

Hello Alexandru, Welcome to Atlassian Community! The built-in automation in Jira does not have the trigger "Assignee changed" or "Issue assigned", for example, so for this automation that you need that when an issue is assigned a custom field value is changed, it will not be possible to use the automation in Jira, it will…

Hi Gerald, Thank you for reaching out to Atlassian Community! Currently, when an email is rejected by service desk, only on the logs is possible to see the information, it's not possible to configure a notification for the customer or for the agent. We have a feature request suggesting the implementation of this ability: -…

Hi Christopher, When the customer has permission to share with the organization (Project settings > Customer permissions > Who can customers share requests with? > Any customer or organization, by searching this project. This allows them to search all customers in the current project > Save) they can share old and new…

Hi Christopher, Thank you for reaching out to Atlassian Community! Currently, it's possible to have only one customer portal, and then you can limit who can access each project, but the link to access the portal will be the same. So, for customers from one project do to not see the other one and vice versa, on both…

Hi Andrew, Welcome to Atlassian Community! When the customer permission is set to "Anyone can access the portal" it means that all customers and users can create tickets, so if you have more service desk projects, for example, the customers from other projects will appear on the customers' page (not the People page) and…

Hi Robin, Currently, it's not possible to add the field Request participants on the create issue screen. We have a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JSDCLOUD-1511 Please, make sure to watch and vote to receive updates about the feature. For now, customers…

Hi Mariano, Thank you for reaching out to Community and for sharing this information with us. I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two…

If the project is open to anyone, it will also show on the customers' page all the users of the instance, so if there are users from a Jira Software project, for example, they will show as customers on the Service Desk project.

Hi there, Thank you for reaching out to Atlassian Community! Currently, only Atlassian access provides password policy and if it's not set, the requirement for the users will be a password length of 8 to 100 characters. You can find more details on the documentation below: - Password policies We have a feature request…

Hi Carlos, Thank you for reaching out to Atlassian Community! It's possible to set the widget to slide down instead of up. Please, add the snippet below: <style> iframe[name='JSD widget'] { display: block; right: 0; top: 10px; } </style> Hope it helps! Regards, Angélica

Hi Winnie, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once the…

Hi Marrie, Thank you for reaching out to Atlassian Community! Currently, on Jira Cloud, when we add a comment or create a ticket, it will not show the absolute date and time, if it was created/added less or equal 7 days ago, it will not show the date and time, but "yesterday", "two days ago". When the ticket or the comment…

Hi Jonathan, Welcome to Atlassian Community! I saw that you created a ticket with our support related to the same issue and our dev team deployed a fix to the add-on to resolve the issue. If you face any other issue or have any other question regarding this matter, please let us know. Regards, Angélica

Hi David, Welcome to Atlassian Community! I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket…

Hi Atacan, Thank you for reaching out to Atlassian Community and for providing the screenshots. I saw that you created a ticket with our support related to the same issue and they are already helping and explained that the user that you are trying to add to receive the system notification is a customer and not a licensed…

Hi Niruban, I saw that you created a ticket with our support regarding the same matter and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once the ticket is resolved,…

Hi Aman, Welcome to Atlassian Community! I was able to check that there was a feature request regarding the Issue links when using the add-on for Excel. As mentioned in the feature, it looks like it was fixed on the new version (1.6.4). Can you please update the add-on and check if it works as expected? - Support for…

Hi Brij, Welcome to Atlassian Community! Customer notification has the option to edit the content and also its HTML, so we can remove the "Powered by Jira Service Desk". Please, go to the Project settings > Customer notifications > Edit templates. On this page, you can remove that information and then save the template.…