Angélica Luz Atlassian Team

Thank you for the details. I understood that you were having issues in both personal settings and language support. Can you check the details I sent previously about opening developer tools while changing the default language and use incognito mode?

Hello Bill, Thank you for getting in touch with Atlassian Community! Currently, the user can disable the new issue view on their own profiles, it's not possible to disable for all users at once or per project. We have a feature request suggesting the implementation of this ability: -…

Hello Guy, Welcome to Atlassian Community! Currently, it's not possible to export the issue details of a ticket. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-38896 Please, click on vote and watch in order to hear about updates on the development…

Hello Gary, Welcome to Atlassian Community! Currently, Welsh is not supported on Cloud. Based on your question, I created the feature request suggesting to add Welsh. - https://jira.atlassian.com/browse/CLOUD-10890 Please, click on vote and watch to receive updates. Regards, Angélica

Hi Alexandra, Welcome to Atlassian Community! I tried to replicate the issue on my local but it's showing the request type normally. Also, I saw that a bug was created today where the field request type is showing the incorrect value: - https://jira.atlassian.com/browse/JSDCLOUD-8392 If the bug is not the same you are…

Hi fatoumatasall. In order to block the customer to choose a date before today, we can add a validator in the workflow. I tested many possibilities and the only one that works is the one that will allow them to choose the next day. So, if they are creating the ticket now, they will be able to set the last date to resolve…

Hi Savas, Thank you for reaching out to Atlassian Community! I believe that the first thing that we need to check is the permissions. If the ticket is not created, maybe they don't have permission to create a ticket on that project. Please, go to Jira settings > Products > Email requests > Click on View log for the email…

Hi Tatiana, The usernames are stored as characters, Jira won't translate it to another language. As per I could understand, their full names are in Russian, is that correct? If so, in this case, the best option is to change the full name with the name already translated, so non-Russian users will be able to find them on…

Hi Fudge, Thank you for reaching out to Atlassian Community! As per I could understand, you deleted a Service Desk project and there is still one SD project, is that correct? If so, as long as a Service Desk project exists, the portal will be accessible, even if there is no request type for customers to create a ticket. We…

Hi Thomas, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same question and it was already closed. I'm sharing the feature request here in case other community members have the same question: - https://jira.atlassian.com/browse/JPOCLOUD-7603 Regards,…

Thank you for the details. I've checked here and it looks like the error 'SavePersonalAndPaymentData' shows on MS Edge and on Chrome it should work. Have you tested using incognito mode? Have you tested using another computer? It looks like something on the browser that is preventing the ticket from being created.

I forgot to mention that, for agent notifications, there is an option in Jira that you can remove the value to show their full name. Jira settings > System > General configuration > Email from. On this option, you can remove the ${fullname}, it means that it will not show the full name in the header, but note that it will…

Thank you for the details. Currently, on Jira Service Desk it's not possible to edit the "Email from". So when agents or customers make an update on the ticket, it will show their full name and the email address of the instance (project email). We have a feature request suggesting the implementation of this ability: -…

Hello John, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to reorder the statuses. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-72069 Please, click on vote and watch in order to hear about updates on the…

Hi Harold, Thank you for reaching out to Atlassian community! When we close a ticket on Service Desk, the resolution is visible for the customer. It's not the same as on the agent view where the resolution shows under the status, but it shows on the ticket history: If that's not the case, can you please give us more…

Hi @Rik Chuang , Previously, before the changes related to GDPR, on the old view when we selected a user it showed [~angelica], for example, and after the changes and since the usernames were deprecated, it now shows the full name and ID. Currently, this is not affecting anything because we can still search for the user…

Hi there, It looks like you're running into an existing bug, which can be found here: - https://jira.atlassian.com/browse/JSDCLOUD-5854 Please be sure to watch it and also click on "This affects my team", so that you are notified when this is fixed in a future release. Regards, Angélica

Hello James, Currently, the articles are ordered by "Last updated" and it's not possible to reorder. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-8350 Please, click on vote and watch in order to hear about updates on the development cycle. Regards,…

Hi Brodtrager, Thank you for reaching out to Atlassian Community! To create a customer on a Service Desk project, you need to add them directly on the customers' page or add them to the role "Service Desk Customers". - Manage Jira Service Desk customer accounts Related to Confluence, when we link space to a Service Desk…

Hello Henk, It's possible to add URLs to the Help and Instructions field, but I'm afraid that images will not work. As it uses wiki markup, I tried to add images but it shows an error, so the field does not support it. To add an URL you can use the format: [Google|https://www.google.com] Regards, Angélica

Hi Александр Сутыркин, Welcome to Atlassian Community! Firstly I would like to clarify that the H2 embedded database is not supported for production environments. The H2 database is intended for testing of an application only. The embedded H2 database is only supported while you are evaluating Confluence. You must migrate…

Hi Daniel, Thank you for reaching out to Atlassian Community and for bringing up this bug to our attention. I was able to test here and replicated the issue. It happens if we add any year after 2030 and on the old view it shows incorrectly on the UI and when we export. On the new view, the issue doesn't happen, but if we…

Hi Robert, An agent is a licensed user who is part of the role Service Desk Team. Anyone can be added as part of the Service Desk Team, but only those users that have a license will be an agent because they will have permission to work on the tickets. Regards, Angélica

Hi Jesse, Currently, boards are only available for Jira Software. You can create a board for a service desk project, but it will be linked to your profile and not the project. To create this board, click on > View all boards > Create board > Select Scrum or Kanban > Board from an existing project > Add a name > Select an…

Hello Gabriely, Currently, Service Desk only sends the survey through email, it's not possible to set it to show in the portal once the ticket is closed. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-8055 Please, click on vote and watch in order to…

Hi Jary, The articled under categories are ordered by "last updated" and it's not possible to reorder. We also have a feature request for this: - https://jira.atlassian.com/browse/JSDCLOUD-8350 Please, click on vote and watch to receive updates. Regards, Angélica

Hi Sergej, We don't publish ETA or roadmaps for bugs and features. Once they start working to fix it, they will change the status or add a comment, that's why it's important to watch the bug. Feel free to add a comment on the bug ticket for our dev team to check. Regards, Angélica

Here in community it's possible to add only images as attachments, other types of files like pdf or doc, for example, it won't work.

The best way to achieve this would be by using the steps below: 1. Upload attachments. 2. Get attachments and put them into an array (using bash). 3. From the array, (using bash) call each one and add them to the comments. 3.1. Each attachment will be its own REST API call. 4. Confirm attachments are within the comments.…

Hi Brooke, To better investigate this issue, I created a ticket with our support, so they can access your instance to check what may be causing this issue. You should have received a notification and soon someone will contact you. Regards, Angélica