Angélica Luz Atlassian Team

Hi Henk, Thank you for reaching out to Atlassian Community! Just for us to better understand and help you with this issue, can you please open the developer tools on your browser and check if it shows any other error message when you try to change the default language? Have you tested using incognito mode or other…

Hi Sam, On Jira Cloud, it's also not possible to sort the watchers' list the same as Confluence. Based on your request, I created a feature request: - https://jira.atlassian.com/browse/JRACLOUD-72799 Please, click on vote and watch to receive updates about the feature. Regards, Angélica

Hi Joseph, Welcome to Atlassian Community! As per I could understand, when the customer replies to the ticket via email, the history of the email is added to the comment and the email address appears, is that correct? If so, you can configure Jira to add only the new reply and not all the history in the comment. Please, go…

Hi Daniel, I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once the ticket is resolved,…

Hi NGATDev, On August 21 we didn't have any incidents related to support.atlassian.com. On August 20 only jira.atlassian.com was upgraded, but it didn't affect our support site. Have you tested creating the ticket using another browser? Also, when you try to create the ticket, can you open the developer tools on your…

Hello there, Thank you for reaching out to Atlassian Community! I tested Trello using the same version on macOS and it worked normally. Can you please open the developer tools on Firefox to check if any error message appears? Have you tested on incognito/private mode? Regards, Angélica

You need to check if the affected issue type that is showing the error when you try to create is standard or sub-task. If you created a new issue type but it's not standard, it will not be possible to create a new ticket using the + button.

Hello Ruben, Welcome to Atlassian Community! Currently, it's not possible to delete an organization. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/ACCESS-81 Please, click on vote and watch in order to hear about updates on the development cycle. Regards,…

Hello Lea, Welcome to Atlassian Community! I tested on my local environment the same JQL on a Kanban board and it shows the epics correctly, even if I change the name. Have you checked on the Board Settings > General if it does not show any warning related to the filter? A message that can show informing that some issues…

Hi Andrew, Welcome to Atlassian Community! Just for us to better understand what may be causing the issue, can you please let the developer tools open while trying to move the sprint? As the error message does not show any information, maybe on the developer tools it will show other error that can point us to the root…

Hi Kent, Thank you for reaching out to Atlassian Community! I tested on my local environment following the steps of the documentation and it works normally. Just for us to better understand what is happening, can you please share with us a screenshot of how the icon appears on the ticket or on the priority page? Have you…

Hello there, Welcome to Atlassian Community! Currently, it's not possible to export dependencies. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JPOCLOUD-2072 Please, click on vote and watch in order to hear about updates on the development cycle. Regards,…

Hi Christopher, I see that this question is related to the other one you raised. You can find the answer here. Regards, Angélica

Hi Aoife, I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once the ticket is resolved,…

Hi Karan, Thank you for your question. The feature was created in July, you can find the details on the link below: - https://jira.atlassian.com/browse/JSWCLOUD-18018 Feel free to also add a comment on the feature. Regards, Angélica

The best option, in this case, is to export the customers and make a list to add all customers to the project. Go to Administration > Jira Service Desk > Export customers and download the CSV. Then copy their email address and make a list, it can be as the example below: test1@test.com, test2@test.com, test3@test.com,…

If an agent is commenting on the issue, the SLA should stop. It won't work, for example, if a customer comments because then it would be "Comment: By customer". A customer on a ticket can be the reporter, participant and also part of an organization. I'm giving you this explanation because there are cases where an agent is…

We tested on the latest version of Jira Service Desk and the issue does not happen. Can you please share with us the version that you are using?

Hello Christopher, Currently, for Jira Service Desk, it's not possible to change the "From" name. Customers will receive the notification and it will show the agent full name. The "From" that you changed works for agent notifications (system notifications) and not for customers. We have a feature request suggesting the…

Hi Narendran, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same question and they are already helping you with this request, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different…

Hi Chandra, Welcome to Atlassian Community! I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once the ticket is resolved,…

Thank you for the confirmation. The ticket was created and you should have received a notification with the ticket number. Soon someone will contact you and will check the instance to find what may be causing the issue. I added a summary with the information from this question and the link, so they can check the…

Hi Mark, This issue was related to the add-on Extension for Jira Service Desk and the suggestion was to contact their support to resolve the issue. In this case, it was necessary for the customer to be logged in to be able to add attachments. Regards, Angélica

Hi Josh, I see that they are already investigating the issue on the ticket and I'll share this information with them. Please, share on the ticket a case where the notification was not sent, so it will be possible to check what may be causing this issue. Once it's resolved, feel free to share the resolution with us to help…

Hi Büro, I tested today using Chrome and the only difference is that I had to press delete/backspace/return (it will depend on the keyboard) and then click out of the field, the same as Brandon mentioned here on this thread. Regards, Angélica

Hi Christian, The option to order the cards or backlog is also not available for next-gen projects. - https://jira.atlassian.com/browse/JRACLOUD-72619 Please click on vote and watch to receive updates about the feature request. Regards, Angélica

Hi Benedikt, To further investigate the issue, I'll create a ticket with our support, so they can access your instance in order to check what is causing the issue. I just need to confirm what is the affected instance, I see that you are site-admin on both. As community is public, we won't post any private information, so…

Hi Laura, Thank you for reaching out to Atlassian Community! Currently, on the new issue view, when we click to add an attachment, it will show all recent attachments and not only the attachments of the ticket. We have a feature request suggesting to make it the same as it was on the old view: -…

Hi Joe, Thank you for reaching out to Atlassian Community! I tested on my local envionriment using Firefox and Chrome and it works normally. Can you please test using another browser? Test using incognito mode in case you have extensions on your browser. Also, open the developer tools on your browser and check if it shows…

Hi Jim, can you please clarify what is the traffic calendar? If you have some screenshot it will help us better understand in order to find some add-on or workaround.