Angélica Luz Atlassian Team

Thank you for the screenshots. As per the screenshots, your instance has the option for customers to create their own accounts, so I changed this setting on my instance too and it works normally. On your screenshot, I can see icons on the text box which doesn't appear on my login screen, so maybe it's some extension on…

Hi @Eglantina Xhemalallari Just to confirm, there is only one org admin and they are not in the company anymore, is that correct? Only an org admin can add and remove another one, so if there is no other one, only us from Atlassian can do this and it's necessary a ticket with our support. I can create one on your behalf,…

That's a really great post that made me think a lot of my life. When I was a kid I wanted to be a vet too because I really loved animals and wanted to save them. I had my first dog Nicole when I was little and when I was 12 years old, she was really really sick and suffering, so, unfortunately, the vet said that euthanasia…

Hi Dong, Welcome to Atlassian Community! When using the new editor in Confluence, it's not possible to resize the icon of the word document. You can add the macro where it has three options to change the size, but in this case, it won't show an icon, but the document for people to read it on the page. On the old view, it's…

Hello Brian, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to resize the images within tables on the new editor. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/CONFCLOUD-65754 Please, click on vote and watch in order to…

I tried to replicate here, but what happens on my instance is an old bug where all images that have the same name, shows as the first one that was added. - https://jira.atlassian.com/browse/JSDCLOUD-4602 It was closed, but not resolved yet. Please, let me know if you tested using another browser and if the behaviour was…

Hi ageister, Currently, it's not possible to manage the labels or remove it directly, so to completely remove a label, you need to remove from all the tickets and then it will no longer appear on the list. We have a feature request suggesting the implementation of this ability: -…

Hi Kcchen, Thank you for reaching out to Atlassian Community! I searched for similar issues and bugs but didn't find anything that could lead us to a conclusion. Can you please open the developer tools on your browser and check if any error will appear when you try to submit a ticket? If so, please send us a screenshot of…

Hi Bronson, Thank you for reaching out to Atlassian Community! For next-gen projects and also for some classic ones, the notifications were changed to "Batching notifications". You can find more details on the documentation below: - Jira emails are changing! The first screenshot on your question shows the notification when…

Hi Kim, Thank you for reaching out to Atlassian Community! Currently, only an Org admin can add another one. The Org admin must follow the steps below: * Log in to your organization at admin.atlassian.com. * Choose Settings > Administrators. * Click Add administrators. * Enter an Atlassian account email address and…

The priority is not something that they take into account. The details are on our Implementation of New Features Policy: When we plan a release, we use many factors to help decide which suggestions to implement, including: * Customer feedback - there are many ways we listen for your feedback:* formal customer interviews…

Next-gen was created to be more simple, with few options for teams that don't need all the features and complexity that classic project has. Also, many features were not implemented yet and you can find what will be implemented soon on our roadmap. You can find more details about next-gen in the article below: - Everything…

Hi @[deleted], Welcome to Atlassian Community! I saw that you created a new question about the same issue and as it's specific for login issues in SourceTree, I'm not the best person to answer it because it's not my area of expertise. SourceTree has no relation to Atlassian access because it's Server and Access is only for…

Hi Catrin, Thank you for reaching out to Atlassian Community! Currently, it's not possible to save the reports after it's generated. You can only take a screenshot if you need to share it, but anyone that needs to see the report will have to generate a new one. We had a feature request a while ago that was closed as "Won't…

Hi Andrew, Thank you for reaching out to Atlassian Community! When we enable the Estimation feature, Jira should automatically create the fields and add to each issue type. To confirm if the field were added or exists on the project, please go to Project settings > Issue types and check if there is the "Story point…

Hi Kirsten, Thank you for reaching out to Atlassian Community! For the option "Forgot your password" to appear, the customer needs to add the email first, so when they click on the link, the email will be sent to them. Regards, Angélica

Hi Paige, Welcome to Atlassian Community! Currently, we can display videos in the portal using the Multimedia macro on Confluence. This macro is available only for the old editor and it will be deprecated soon. - Multimedia Macro So, if the pages of the space linked to Service Desk is still on the old editor, you can use…

Hi Adrian, Welcome to Atlassian Community! Next-gen projects were first implemented to Jira Software and now Jira Service Desk already have some next-gen templates as well. We still don't know when it will be implemented for Business projects. Related to reports, next-gen projects currently have three and it will be…

The new editor does not have the same option to change the size of the image, please check the gif below: About show attachment as a link, currently, this option is not available for the new editor. - https://jira.atlassian.com/browse/CONFCLOUD-67523 Please, click on vote and watch to receive updates about the feature.

Jira Service Desk works better with its own mail handler. The inbound mail account is for Jira Core and Software projects. It can be used for SD, but it's not recommended. I understand that you want to receive emails from unknown sources, but for them to do not count as a license, they need to be customers. Also, with the…

Hi Peter, Welcome to Atlassian Community! Two months ago, a customer reported the same issue and we tried to replicate and also worked with our dev team and we couldn't replicate the issue using Outlook. This issue might be related to a specific Outlook setting or some complexity which we can't replicate here. Something…

Hi Karina, Thank you for reaching out to Atlassian Community! I saw that you are referring to a post from 2017 and Jira changed a lot since that year, so we need to better investigate this issue to confirm if it's that same bug or a new one. Is this issue happening when using the old or new view? Is it a next-gen or…

Hi Josh, Thank you for reaching out to Atlassian Community! I tested on my local environment and I couldn't replicate the issue. Can you please let us know what browser are you using? Have you tested using another one or incognito mode? Check the developer tools on your browser while adding the label and if it shows any…

Hello Ludovico, Welcome to Atlassian Community! Currently, next-gen projects do not have releases. This option is available only for classic ones. We have a feature request suggesting the implementation of this ability, which is already in progress: - https://jira.atlassian.com/browse/JSWCLOUD-17260 Please, click on vote…

According to the feature request, it's currently low priority. You can find what features are coming soon on our roadmap.

Hi Hans, We still don't know when this field will be available for the new issue view. This field is available to add on the screens because it works on the old view. Please, click on vote and watch on the feature request to receive updates: - https://jira.atlassian.com/browse/JRACLOUD-72712 Regards, Angélica

Thank you for the screenshot. Site-admins can't log in as another user when this user is also a site-admin. I can see that this profile of the screenshot has site-admins group, but the button should be greyed out and then be available only if you remove the group site-admin. Can you please confirm if the users that you are…

Hi James, Welcome to Atlassian Community! If there was only one org admin, in this case, only us from Atlassian have access to remove and add a new org admin. To confirm your access on the instance and also for us to be able to remove him/her, I'll create a ticket with our support, so we can access your instance and the…

Each request type that is removed from a group will be added to another group that is hidden from the portal, so customers won't be able to find it even searching in the portal. We don't have any feature request suggesting to use request types outside of groups but feel free to raise one on jira.atlassian.com (project…

Hi Justin, For the Epic filter to appear in the backlog and board, it's necessary to have Epics in the project. If no Epics were created, it won't show this option. Regards, Angélica