Angélica Luz Atlassian Team

Hi Sandra, Thank you for reaching out to Community! I saw that you created a ticket with our support related to the same issue and it was already resolved by a Content indexing which re-synced your user with the Confluence user base. I'm adding the resolution here because if any other community member has the same issue…

Hi Brandon, Thank you for reaching out to Atlassian Community! Currently, it's not possible to show attachment as a link on the new editor. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/CONFCLOUD-67523 Please, click on vote and watch to receive updates about…

Hi Alex, Thank you for reaching out to Atlassian Community! I tested on my local environment and it's working normally to resize the image and also the list of attachments. Just for a better understanding of the issue, can you please let us know if you tested using another browser? Are you the only user facing this issue?…

Hi Nivedita, This gadget is used just to add a space between other gadgets. Currently, there is no documentation mentioning about this gadget, but we have a feature request suggesting this: - https://jira.atlassian.com/browse/JRACLOUD-45221 Regards, Angélica

Hi Phil, Thank you for reaching out to Atlassian Community! We've tested here and found out that it's expected that the option shows as greyed out when we use "key = TEST-123" because it means that it's a single issue. If we use OR or IN, the option to show the issue count will work. Please, use the JQL key in (KP-10993)…

Hello Dena, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to use subgroups on a request type group. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-4247 Please, click on vote and watch in order to hear about…

According to our Implementation of New Features Policy, we don't publish any roadmap with release dates, so we can't say if it will be implemented soon or not. 

Hello Marc, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to change the default filter when we open the Issues and filters menu on a project. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-71176 Please, click on…

Hi Siddhesh, Thank you for reaching out to Atlassian Community! Just to make sure that we are on the same page, are you using Jira Cloud or Server? I'm asking that because I found similar issues related to this message only for Jira Server, but the option to login as other user is available only for Cloud. If possible,…

Hi Thomas, Thank you for reaching out to Atlassian Community! To be able to transfer the products to another organization you need to be org admin for both of the organizations, so the button will work. The message is informing that you are not an org admin for the destination org, so even if you are a site admin and…

Hi Frédéric, Welcome to Atlassian Community! Just to make sure that we are on the same page, you need the request types to be listed out of groups, is that correct? If that's not the case, can you give us more details about how would you like customers to search for requests in the portal? Regards, Angélica

Hi Christopher, Welcome to Atlassian Community! The CC field is used to add participants on tickets, so Jira won't recognize if we add the service desk email address to the CC. Also, it's not recommended to add the SD email to CC field, because if a customer adds the email to TO and CC this email will be added as a…

Hi John, Welcome to Atlassian Community! When we create a field on a next-gen project and we need it to be visible even when it's empty, we need to add it on the "Context field" area. If we add it on the "Hide fields", if the field is empty it will show under the "Show more" when we view the ticket. Regards, Angélica

Hi Bob, Thank you for reaching out to Atlassian Community! A site-admin is someone that can access the Administration page of the instance, but if a site-admin is not added to default groups and added to a project, they won't be able to access pages or projects. Please, check if the site-admin was added to the group…

Hi Alex, Thank you for all the details and screenshots. It looks like you're running into an existing bug where it's not possible to add the roadmap when the instance URL is xxxxxx.jira.com due to 'Invalid host for fragment'. You can find more details about the issue on the link below: -…

Hi Drew, Thank you for reaching out to Atlassian Community! If the users are receiving the message that the account already exists is because the email you want them to change is already associated with an Atlassian account. If you suggest them to change to a brand new email that was never used, then this error won't…

Hello Aleksey, Welcome to Atlassian Community Currently, it's not possible to customize the project's page. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-42847 Please, click on vote and watch in order to hear about updates on the development cycle.…

Hello C. Nguyen, I saw that you created a ticket with our support related to the same question and they already answered. I'm sharing the feature request here in case other community members have the same question: - https://jira.atlassian.com/browse/JSWCLOUD-17336 Regards, Angélica

Hi @Kevin Barbar, Thank you for the question. It's not necessary a license, but they need to be internal users since we can't add customers to groups. When we create a user and we don't want them to count as a license, we can't add them to the default groups, so this group for approver can't be a default one. But, when I…

Thank you for the details. I created a new feature request suggesting the ability to disable the new issue view per project and linked to the other one I added on my previous comment. - https://jira.atlassian.com/browse/JRACLOUD-72882 I added your comment as an internal comment on the ticket for our dev team to check, but…

The configuration is correct, but I think it's something to do with the language. When I added in English it worked normally, but when I did the same using French, I can't select any date, it shows the error. Is that what is happening in your instance? Can you test using Jira in English just to check if it will work? When…

I'm not sure if it would work permission for issues and filters, but maybe something that once we select a project it shows only users and customers from that project. I created a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-72881 Feel free to add a comment…

Hi Zofia, Thank you for reaching out to Atlassian Community! When someone created a ticket using an incorrect or fake email, Jira will just send the email and there is no log to show if it was delivered or not. We can pretty much add any email as customer or user in Jira, because it won't check if it's real or not. We have…

Hi Pip, Welcome to Atlassian Community! Currently, it's not possible to vote when using the new issue view. We have a feature request suggesting the implementation of this ability which I saw that you added a comment: - https://jira.atlassian.com/browse/JRACLOUD-71251 Please, make sure to watch and vote to receive updates…

Hi Savas, Here in community we don't have access to check your instance and configuration. I created a ticket with our support so they can check your instance and find what may be causing the issue. You will receive a notification and soon someone will contact you. Regards, Angélica

Hi Jessirel, Thank you for reaching out to Atlassian Community! For a customer to see an attachment in the portal, the attachment must be added as a comment. I see that the tickets you used as an example are different, is this happening for all tickets and customers? Is it happening for any type of image? Also, have they…

I'm loving to see how people use Trello for a lot of different things! I usually use for college and courses to add due dates and what classes I need to watch, so I can check on any computer or my cellphone to continue studying. Thanks for sharing this, I will definitely grab some ideas for my personal stuff.

Hi мария, Just for us to better understand and help you with this issue, we need more information about your environment and more tests. When did this issue start? Have you tested using another browser and incognito mode? Is this issue happening for all users? Please, open the developer tools on your browser and click on…

Hello Michi, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to use dynamic forms on the customer portal. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDSERVER-178 Please, click on vote and watch in order to hear about…

Hi Maya, Thank you for reaching out to Atlassian Community! Currently, it's not possible to customize the issue view on the customer portal. We have some feature requests suggesting the implementation of this ability, but nothing specific to the status: - https://jira.atlassian.com/browse/JSDCLOUD-3768 -…