Angélica Luz Atlassian Team

Hi Lucas, Thanks for reaching out to Atlassian Community! When a user can’t be assignee or watcher, for example, the issue is usually related to permissions. You mentioned that the user has a license, but if only this user is facing this issue, it’s necessary to confirm if they were also added to the project role “Service…

Hello Greg, Thank you for reaching out to Atlassian Community! On Service Desk Cloud, it’s possible to create pages directly from the ticket. The page will be linked to the ticket and on the page, it will show just a link for the ticket, the content of the ticket will not be copied to the page. Note that, this option is…

Hi Aline, Thank you for reaching out to Atlassian Community! As per the details you provided, when a ticket is created on Service Desk, you are using an automation to copy this ticket to a Software project, is that correct? If that’s the case, can you send us a screenshot of it? Please, give us more details about the…

Hello Simone, Welcome to Atlassian Community! The next-gen projects were created to be more simple than the classic ones and since it was introduced, many things changed and there are some new filters on boards and backlog, but filter by status is currently not available. We have a feature request suggesting the ability to…

For a component to be added it must be an automation that is adding this value or the field is hidden in the form with a default value. Please, go to Project settings > Request types and click on “Edit fields” for the request type used for tickets created by email and check if the field is hidden. If so, you can delete the…

Hi Alan, Welcome to Atlassian Community! The feature request about customizing the login page was resolved in June and now it’s possible to add a message to the login page for Jira Service Desk Server. * Provide a customizable login screen for Service Desk You can also find this information on our documentation: * A…

Hi Willians, Thank you for reaching out to Atlassian Community! When we need to validate a date, all custom fields related to date will show for us to select. I see that on your screenshot it shows only two options to validate, so maybe you are on a different transition and issue type that I tested. Can you please let us…

Hi @pop486 Just to give you an update, now you can use https://id.atlassian.com/login?enableMicrosoft for the button to login with Microsoft to show while it's not rolled out for all the sites. Hope this helps! Regards, Angélica

Thank you for the information Corey. We tested here and also found an internal documentation that shows that this is the expected behavior and the widget will show as full screen on mobile. Here is how it shows on Android using Google Chrome: Here is how it shows on iPhone using Safari:

I would say: FINALLY, I CAN PUT IN PRACTICE THE HOURS I SPENT PLAYING RESIDENT EVIL. Then, I would remember that I don’t have guns, so I would have to use knives. If it happens one day, I will fight (not sure how) to protect the ones that I love.

Hello Roberto, Thank you for reaching out to Atlassian Community! The issue with the captcha usually happens when users are based in China where due to the restrictions put in place by the Great Firewall of China, so the captcha won't work correctly since we use the captcha from Google and it's blocked there. Just to…

Hello Justin, Thanks for reaching out to Atlassian Community! On Jira Service Desk we have the ability to customize the customer notification, different from notifications from agents that come from the system and we can't modify. The Organization added notification is different from others because the members of the org…

Hello Adrien, Welcome to Atlassian Community! Reading the details you provided, maybe it's possible to create an automation to send an email to the reporter of the ticket. Just for us to better understand and also test here to check if it's possible, can you please let us know if what is counting the contract time is an…

Hi Sarmad, Thanks for reaching out to Atlassian Community and thank you for the details. We understand that dynamic fields would be good for the customers, so when they select an option, other fields will be automatically filled. On the Jira Service Desk (Cloud and Server), this option is currently not available. We have a…

You are always welcome! Thank you for sharing this information with us and I'm happy that everything is working as expected. Have a great day/night!

Hello Rohan, Thanks for reaching out to Community! The token for the Organization's API is a little different from APIs that we use for other Cloud products. When it comes to Organization API we need to generate the token directly in the Org. Please, go to admin.atlassian.com > Select the desired organization > Settings >…

Hello Jeremy, Welcome to Atlassian Community! Next-gen projects were created with the purpose to be more simple and with fewer features than classic projects and one of the features that were not added was to select a resolution. We understand that resolution is an important field and sometimes we don't want to set it as…

Hi ddeka, Thanks for reaching out to Community and for the details. We understand that you would like to redirect your current site to the new Cloud site, but as you mentioned, currently we can't customize the customer portal URL, so the CNAME is also not supported. Please, vote and watch for the feature request: Create…

I understand Antonio. Dashboards are the better page for them because Your Work will be empty and the dashboard has gadgets with more information and details about their work or the work of the projects they are a member of. Currently, we can't change that. I'm afraid you need to add that information on the documentation…

That's awesome! I'm glad that I could help. I found only one ticket where this issue happened, and the resolution was to disable the add-on. The customer who reported this issue was not using it anymore. If you need to use the add-on, I believe that the best option is to contact their support to inform the issue and check…

Hello Dirk, Thank you for reaching out to Atlassian Community! We understand that it would be nice if agents had the option to set a full name for the customers when adding them, but currently, only admins can manage this information We have feature requests suggesting the implementation of this ability: * Ability to…

Hi Richard, Welcome to Atlassian Community! Thank you for reporting this issue to us. I was able to replicate the same issue on my cellphone and confirmed that it happens only for Confluence Free. For Confluence Standard it works. With that said, I created a bug for our dev team to investigate this issue: * Can't share a…

Hello Rohan, In this case, it is the same as the other question you raised here in Community since the APIs for organizations don’t have any POST method. Without a POST method, you won’t be able to add administrators to the Org. With that said, we also need to add them manually to the organizations. * Organizations REST…

Hello TB, Welcome to Atlassian Community! The option to enforce two-step verification it’s great when users are not managed because it’s possible to force them to enable this option on their profiles. In your case, as users are using SAML to log in, we don’t recommend using the option to enforce 2FA. Enforce two-step…

Hello Shannon, Thank you for getting in touch with Atlassian Community! Team profile was added recently on Cloud in order to give context and share with other users what the team is working on. The teams were not made to use on a JQL or add on tickets, it’s basically just a profile of a group and there we can see tickets…

Hi Tere, Welcome to Atlassian Community! Currently, on the new issue view, it’s expected that the name of the attachment doesn’t show the full name and it also doesn’t show the time the attachment was added. We have feature requests suggesting the implementation of this ability: * Unable to view full name of attachment in…

Hi Roman, Welcome to Atlassian Community! I searched for this issue and found only one ticket where this issue was caused by an add-on called HolyDev Environment Manager. This issue is from 2017 and I saw that this add-on changed the name to Golive | Test Environment Management. I see that this add-on is installed on your…

Hi Niall, Welcome to Atlassian Community! When we create a ticket in Jira or on the Customer portal, we can only select one project and one issue type, so I’m afraid this option that you need won’t be possible to make. A workaround would be create an automation to create a ticket in another project: So, when an issue is…

Hi Fernando, Thank you for reaching out to Atlassian Community! Currently, it’s not possible to mark an email as spam or block this address, however, there is a workaround that may help you if there are few addresses that you need to block. If you are a site-admin, you can go to Administration > Jira Service Desk and…

Hi Jacob, Welcome to Atlassian Community! I saw that you created a ticket with our support related to the same question and they found out in the logs that the tickets were not being created because the person who sent the email didn’t have access to the project. To check why the tickets are not being created in Service…