Angélica Luz Atlassian Team

Hello Juan, Thank you for reaching out to Atlassian Community! Next-gen projects are more simple than classic and swimlane is a feature that was not added to yet. There is a feature request suggesting the implementation of this ability: * As a Jira Software user, I want to be able to configure swimlanes on next-gen boards…

Hello Angie, Thank you for reaching out to Atlassian Community! Since GDPR was introduced, customers are now identified by this unique ID to protect their personal information. With that said, it will show the ID when exporting issues and when a customer is deleted from the site it will also show the ID instead of the full…

Hello José, Welcome to Atlassian Community! As per the screenshot, I can see that the SLAs are related to an add-on because the SLAs don't show like this on tickets. For Jira Software, SLAs are not supported, this feature is only for Service Desk and it's not possible to show the SLAs on Software tickets even if the parent…

Hello Jacqueline, Thank you for reaching out to Atlassian Community! Using the details you provided, I wasn't able to replicate the issue on my test site. I was able to replicate only if I delete the SLA, so it will show on the queue the exclamation point. Can you please delete the SLA and create it again? If the same…

Hello Travis, Thank you for reaching out to Atlassian Community! Searching using the details you provided, I tried to find similar issues and bugs, but I didn't find anything that could help us. Project administrators should be able to edit any configuration on Project settings, so I tested on my local site and wasn’t able…

Hello Sid, Welcome to Atlassian Community! Searching for your domain on our server, I found that many notifications were bounced due to below error: 550: 550 5.1.1 ...@... Recipient address rejected. I removed all bounces from the domain and the notifications should work now. Please, give it a try and let us know how it…

Hello Nathan, Thank you for reaching out to Community! On Jira Service Desk there are only two visibilities of comments that are internal and external. All internal users with access to the project will be able to see the external and internal comments and customers can only see external comments through the customer…

Hello Christi, Thank you for reaching out to Atlassian Community! When something changes on a ticket and it was not manually done by an admin, it means that some automation is running. So, for example, when an agent posts a comment, the automation runs to change the status from "Waiting for Support" to "Waiting for…

Hello Simone, Welcome to Atlassian Community! When using Jira Service Desk, there are two options when it comes to comments: Internal and External. The internal comments will be visible only to internal users that have permission in the project and the external comment is visible by internal users and the…

Hello Yuri, Welcome to Atlassian Community! On the next-gen Roadmap, currently, it shows the date range only for the Epics. Also, the date range of Epics doesn’t include the end date of child issues. Based on your question, I created a feature request suggesting the implementation of this ability: * Date range for child…

Hello JP, Welcome to Atlassian Community! When using Jira Service Desk, it's possible to create a report and use series to filter it by agent. In this case, it will be necessary to create a series for each tech, but it not be viable if there are many agents on the project since it's necessary to do it manually. A…

Yes, it's necessary to follow all steps in order to use the email as the project email address.

Hello Omer, Thank you for reaching out to Atlassian Community! When adding a version in a comment, currently, there are no shortcuts to make the version clickable. The workaround, for now, is to copy the link and add to the comment using the feature. There is a feature request suggesting the implementation of this ability:…

Thank you for the screenshot and tests @Megan Makowiecka and @Saarvaani Vadlamani. If you manually add the feature to the list it will work the same as the opt-in, but maybe it won’t work if the upgrade tasks never installed the required repositories. If it fails, it will trigger an error stack in the logging that could…

Hi Shayan, Welcome to Atlassian Community! I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket…

Hi schitti2, Welcome to Atlassian Community! I saw that you created two tickets with our support related to webhooks and Jenkins and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the…

Hello Gustavo, Welcome to Atlassian Community! Checking the details you provided, I’m afraid this won’t be possible at the moment. The date will be fixed, so we can’t create an automation based on a fixed date for it to run and change the status of a ticket. The only way for a status to be automatically changed is by using…

Hello Meir, Thank you for reaching out to Atlassian Community! When it comes to API, currently, there is no option to edit custom fields. The API supports only GET for custom fields, so in order to add more options or edit any other details, it’s necessary to go through the UI. There are feature requests suggesting the…

Hello Piyush, Thank you for reaching out to Community! Searching using the details you provided I didn’t find any tickets or bugs related to the wrong “Issue created” time. Just for us to better understand and help you with this issue, can you let us know if this is happening with everyone that created a new ticket? Is…

Hello Angie, Thank you for reaching out to Community! The configuration of the incoming email for next-gen is the same as the classic project, so you can follow the same steps as you did when configured the mail handler for the classic one. * Creating issues and comments from email If you have any other questions regarding…

Hello there, Welcome to Atlassian Community! I’m not sure if I understood correctly your question, so I would like to know what do you mean by share issues between projects. If it’s related to show tickets from a Classic project on a next-gen board, this won’t be possible because on next-gen we can’t edit the filter of the…

Hello Max, The ticket was closed because it was tracked on another ticket that was already closed: - As a user, I'd like to be able to use JQL for Epic Link for Next-Gen project epics I added an internal comment with a link to this question and your comment and also I mentioned Nathan. Please, feel free to comment on the…

You are welcome! I created an internal ticket with our content design team asking to update the documentation.

Thank you for the heads up @Patricia Francezi_iDev_ The link was updated.

If the organization was added to the other project, they will be able to see the portal too, because all customers added to the org will be automatically added to a project if you add the organization. In order to work, you need to remove the organization and then manually add the customers that need to access the…

Hello Erin, Welcome to Atlassian Community! Next-gen is independent of Classic projects. It means that the configurations are not shared and also on next-gen, it’s not possible to create filters to pull tickets from a specific JQL, so the board and roadmap will be restricted to tickets created in the project. With that…

Hello Leo, Welcome to Atlassian Community! Searching using the details you provided, I didn’t find any feature request or internal ticket suggesting this option, so I can’t tell you for sure when and if this feature will be implemented on next-gen. Based on your question, I created a feature request: * Add Versions and…

Hello Rashid, Thanks for reaching out to Community! Just for us to better understand and help you with this issue, it would be great if you could share with us more details of their response. Have you tried to generate a report with a few issues? If possible, test generating a report with 1000 issues or less. While…

Hello there, Welcome to Atlassian Community! The email notifications for the Free plan are limited to 100 per day. If the maximum notifications are reached, then it’s paused until the next day. You can find more details about the limitations in the documentation below: * Limitations in Jira Cloud Free plans If you have any…

Hello Anthony, Thank you for reaching out to Atlassian Community! Testing on a local site using the details you provided, we couldn’t replicate the issue. If we click to watch or use the shortcut W, it works normally. We found a bug that might be related to the issue you are facing, so we would like you to check if the…