Angélica Luz Atlassian Team

Hello Kelli, Thank you for reaching out to Atlassian Community! On the “Your work” page, there is a tab that shows only tickets where the current user is the assignee and separated by status. On the bottom of the page, if you click on “View all” it will be redirected to the Search issues’ page and it will show the JQL…

Thank you for the details, Cody. The configuration only changes the outgoing email, so customers will receive notification from the custom email, but the reply-to won’t change, it will be the default Jira address. There is a feature request suggesting the ability to change the “Reply-to” address: * Have option to change…

Thank you for the details, Paul. I believe this issue is related to a bug that attaches an image if we paste a text during a search. * Jira adds an attachment during search using pasted text from Microsoft Excel If the agent is viewing the ticket and then paste the ticket number on the search, it will attach an image with…

You need to login on jira.atlassian.com and below the reporter, there is an option to "Vote" or "This affects my team".

When you change the issue type you also need to change the request type on the ticket: Please, confirm if both information matches on the ticket.

Thank you for sharing this information Jean-Lous. I saw that there are no blocks for maintenance.vpu.toulouse@snef.fr but this account is already and Atlassian account and is being used on another site, so even if the notification was received, you wouldn’t be able to change snef@sippro.fr to…

Hello Karen, Welcome to Atlassian Community! In order to set a password for a customer, it's necessary to go to Administration > Jira Service Desk > Click on … next to the desired customer and change the password. When we add a customer to a project, if other Service Desk projects are closed, they won't have access to…

Hello Matan, Thank you for reaching out to Atlassian Community! We appreciate your feedback. The amount of space on next-gen boards is by design and there is not much difference from a Classic board. Next-gen board: Classic board: If those fields that you pointed was added along with the board name, it wouldn't allow a…

Hello Karyn, Thank you for reaching out to Atlassian Community! I'm not sure how many articles are available on the space linked to your Service Desk project, but I tested here and using the same titles as you and it shows the articles correctly: By default, it only shows three results when we add a keyword in the summary,…

Hello Jessica, Thank you for reaching out to Atlassian Community! Reading the details you provided and the screenshots, I can see that on the first screenshot the General Question is a Request type and Feature Request on the second one is the Issue Type, which is different. Request and Issue types are linked but they are…

Hello Nader, Thank you for reaching out to Atlassian Community! The issue that you are facing was reported as a bug. For more details, please check the link below: * After impersonating a user, the "switch back" pop-up can still appear Please, click on "This affects my team" and also watch to receive updates about the bug.…

Hi there, Thank you for reaching out to Atlassian Community! This error message appears when the domain of the email you are adding to the project is not verified, so in order to change the project email address, it's necessary to verify the domain. Please, follow the steps of the documentation below: * Configuring Jira…

Hello Marco, Welcome to Atlassian Community! Testing using the details you provided, I was able to rate the ticket and the information appears correctly on the report. Just for us to better understand and help you with this issue, can you please let us know where are you searching for the information? Is it directly in the…

Hello Benjamin, Thanks for reaching out to Community! When using Jira, there is an option to create Confluence pages from a Service Desk ticket only, because the project is directly linked to a space. Software and Business projects don't have the Knowledgebase feature, so we can only link a Confluence page and not create a…

Thank you for the details! If you go to Project settings > Portal settings > View and customize, does it show any different options? Also, you can check if the flag that disables this feature was added to the Dark Features. To fix the error, you can follow the steps below: * Navigate to <JIRA…

Thank you for sharing, Dave. The new issue view has all "view" and "edit" on the same page, different from the old view where we needed to click on "Edit" to edit some custom fields. As it's a classic project, it's necessary to add the fields to the necessary screens, such as view, edit, resolved and so on.

Hello there, Thank you for reaching out to Community! The issue that you mentioned about the size of the image is actually a bug on the new issue view. * Images are too big when using the new issue view Please, click on "This affects my team" and also watch to receive updates about the bug. Regards, Angélica

Jira considers as completed all issues mapped to the very last column, so you need to map the statuses to the last column in order to close the sprint.

If you mean by the custom fields, it's necessary to manually add the options directly on Jira settings > Issues > Custom fields. * Adding, editing, and deleting a custom field I searched for alternatives and found some for Jira Server only using Scriptrunner: * How to edit an option of a custom field using the option ID…

Hello Paul, Thank you for reaching out to Atlassian Community! Just for us to better understand and help you with this issue, we need more details. * When did this issue start? * What is the type of the project (Software or Business)? * Is it happening for all the tickets where the user adds a comment? * What is that…

Hello CliffordP, Welcome to Atlassian Community! Testing on my local environment, I was able to confirm that the only operators for URL custom field are =, !=, is not, is, not in and in. Based on your question, I created a feature request suggesting the implementation of the ability to use CONTAINS to search on this custom…

Hello Przemyslaw, Thank you for reaching out to Atlassian Community! When using the new issue view or a next-gen project, the attachments are shown only as thumbnails and it doesn't show the entire name. On the old issue view, we could see the attachments as a list, which allowed us to see the entire file name. With that…

Hello Volha, Welcome to Atlassian Community! Tickets are automatically removed from the board after 14 days and for that, the tickets must be on the very last column that is where the resolution is set. Get started with next-gen projects Cards in the last column of your board are always categorized as done, meaning all…

You are welcome! Please, login to jira.atlassian.com to vote and watch. If the option still doesn't show, please try using incognito mode.

Hello Alex, Welcome to Atlassian Community! When previewing a file in Confluence, currently .config and .json are not supported extensions. There is a feature request suggesting improvements for the preview file experience: * Preview file experience to include .txt file, .html file, .msg file * Preview File Experience to…

Hello Megan, Welcome to Atlassian Community! Just for us to better understand and help you with this issue, can you please let us know what do you see when you go to: * beside the Customer channel icon in the right-hand navigation * beside the Customize button in the help center view. If possible, send us a screenshot. On…

Hello Alex, Thank you for reaching out to Atlassian Community! When closing a sprint, the completed tickets are the ones mapped to the very last column, that's why it's not possible to close the sprint with canceled tasks. There is a feature request suggesting the implementation of this ability: * Possibility to close the…

You are welcome, Eloy! Happy new year!

Hello Doug, Welcome to Atlassian Community! The Days in column consider the 7 days of the week, even if we select only weekdays and uncheck weekends, it will still count all the days. With that said, this issue was reported as a bug, because it shouldn't consider weekends: * Days in column indicator dots should respect…

Hello Devaud, Welcome to Atlassian Community! In order to change the project email address to send notifications using an address of a domain you own, it's necessary to verify the domain. For all the steps if how to configure it, please check the documentation below: * Configuring Jira Cloud to send emails on behalf of…